-84
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Rci
Marketing or Exec? Claim Your Free Account
About Rci's Brand
Founded in 1974 as an exchange service for condominium owners called Resort Condominiums International, Ltd., RCI quickly became a driving Among its major competitors, Rci is ranked in 4th place for NPS while Southwest Airlines is 1st, and Vail Resorts is 2nd.
Brand at a Glance
80%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Rci Ranking
- #4 / 4 of its competitors
Rci NPS
Rci's Net Promoter Score (NPS) is a -84 with 5% Promoters, 6% Passives, and 89% Detractors. Net Promoter Score tracks whether Rci's customers would recommend using the product based on a scale of -100 to 100.
Rci Overall NPS
| 5% | Promoters |
|---|---|
| 6% | Passives |
| 89% | Detractors |
Rci NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -88 | Oct 2023 | -88 |
Dec 2023 -86 | Dec 2023 | -86 |
Jan 2024 -86 | Jan 2024 | -86 |
Feb 2024 -88 | Feb 2024 | -88 |
Mar 2024 -84 | Mar 2024 | -84 |
Apr 2024 -84 | Apr 2024 | -84 |
Jul 2024 -84 | Jul 2024 | -84 |
Sep 2024 -84 | Sep 2024 | -84 |
Nov 2024 -84 | Nov 2024 | -84 |
Dec 2024 -84 | Dec 2024 | -84 |
Jun 2025 -84 | Jun 2025 | -84 |
Dec 2025 -84 | Dec 2025 | -84 |
How Other Brands Compare
Rci is ranked #4 for NPS among its competitors. Southwest Airlines and Vail Resorts come in first and second, with Hilton Grand Vacations coming in at third.
Rci |  Southwest Airlines |  Vail Resorts |  Hilton Grand Vacations | |
| Global Ranking | #- | #24 | #- | #- |
| NPS | -84 | 47 | -28 | -30 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $31.19B | $11.88B | $5.23B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rci NPS by Gender
Female customers rated Rci's NPS 5 points higher than Male customers.
Male
-94
Rci's NPS was rated -94 by Male customers on Comparably.
3%
Promoters
0%
Passives
97%
Detractors
Female
-89
Rci's NPS was rated -89 by Female customers on Comparably.
2%
Promoters
7%
Passives
91%
Detractors
Rci NPS by Ethnicity
Rci's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -91 | Caucasian | -91 |
African American/Black -100 | African American/Black | -100 |
Asian or Pacific Islander -100 | Asian or Pacific Islander | -100 |
Other -100 | Other | -100 |
Rci NPS by Age
Rci's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Rci NPS by Usage
Rci's NPS was rated the highest by customers who have used Rci's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -80 | 2 to 5 Years | -80 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -88 | Over 10 Years | -88 |
Rci NPS vs. Competitors
Compared to its competitors, Rci's NPS is rated right below Hilton Grand Vacations.
| COMPANY | NPS Score | |
|---|---|---|
| Southwest Airlines | 47 |
| Vail Resorts | -28 |
| Hilton Grand Vacations | -30 |
| Rci | -84 |
Rci Customer Reviews
Out of the 16 Rci customer reviews 1 was positive and 15 were constructive. Rci customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Rci Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Rci users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Rci Customer Loyalty Score by Gender
Female customers rated Rci's Customer Loyalty score 16% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Rci.
Male
72%
Yes
Female
88%
Yes
Rci Customer Loyalty Score by Ethnicity
Rci's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Rci.
84
out of 100
Caucasian
100
out of 100
African American/Black
78
out of 100
Asian or Pacific Islander
68
out of 100
Other
Rci Customer Loyalty Score by Age
Rci's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Rci.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 82% | 41-45 | 82% |
46-50 70% | 46-50 | 70% |
51-55 91% | 51-55 | 91% |
56-60 79% | 56-60 | 79% |
61-65 79% | 61-65 | 79% |
66+ 83% | 66+ | 83% |
Rci Customer Loyalty Score by Usage
Rci's Customer Loyalty score was rated the highest by customers who have used Rci's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Rci Customer Loyalty Score by Industry
Rci's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Rci Customer Loyalty vs. Competitors
Compared to its competitors, Rci's Customer Loyalty score is rated right above Hilton Grand Vacations, and is preceded by Southwest Airlines.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Southwest Airlines | 85% |
| Rci | 80% |
| Hilton Grand Vacations | 78% |
| Vail Resorts | 72% |
Unlock Rci Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Rci Customer Loyalty vs. Competitors data and gain insights into your customers today.
Rci Product Quality
1.5/5
Rci has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Rci's overall Product Quality score rated by its users and customers.
Rci Product Information
Rci’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Professional Services industry rated Rci's product the highest. Reviewers from the Accounting industry rated Rci the lowest at 1.5.
- Website
- http://www.rci.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into Rci Product Quality
Rci's Product Quality score was rated highest by customers from the Professional Services industry, and rated lowest by customers from the Real Estate industry.
Sign Up to unlock insights into how customers have ranked Rci's Product Quality.
Ranked Rci Product Quality the Highest
Ranked Rci Product Quality the Lowest
Rci Product Quality Score by Gender
Rci's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Rci.
Male
1.5/5
Female
1.5/5
Rci Product Quality Score by Ethnicity
Rci's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Rci.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
Rci Product Quality Score by Age
Rci's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Rci.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.1 | 41-45 | 2.1 |
46-50 2 | 46-50 | 2 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Rci Product Quality Score by Usage
Rci's Product Quality score was rated 1.5 stars by customers who have used Rci's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Rci Product Quality Score by Industry
Rci's Product Quality score was rated the highest by Professional Services industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Rci Product Quality vs. Competitors
Compared to its competitors, Rci's Product Quality score is rated right below Vail Resorts.
| COMPANY | Product Quality Score | |
|---|---|---|
| Southwest Airlines | 4.1/5 |
| Hilton Grand Vacations | 2.8/5 |
| Vail Resorts | 2.7/5 |
| Rci | 1.5/5 |
Unlock Rci Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Rci Product Quality vs. Competitors data and gain insights into your customers today.
Rci Pricing
Rci ROI & Value For Money
1.5/5
Rci has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Rci's overall ROI score rated by its users and customers.
Rci Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Professional Services industry. The users from the Accounting industry think that they had the lowest ROI from Rci.
Quick Insights into Rci ROI
Rci's ROI score was rated highest by customers from the Professional Services industry, and rated lowest by customers from the Real Estate industry.
Sign Up to unlock insights into how customers have ranked Rci's ROI score.
Ranked Rci ROI the Highest
Ranked Rci ROI the Lowest
Rci ROI Score by Gender
Rci's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Rci.
Male
1.5/5
Female
1.5/5
Rci ROI Score by Ethnicity
Rci's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Rci.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
Rci ROI Score by Age
Rci's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Rci.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.1 | 41-45 | 2.1 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Rci ROI Score by Usage
Rci's ROI score was rated the highest by customers who have used Rci's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Rci ROI Score by Industry
Rci's ROI score was rated the highest by Professional Services industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Rci Pricing vs. Competitors
Compared to its competitors, Rci's ROI score is rated right below Hilton Grand Vacations.
| COMPANY | Pricing Score | |
|---|---|---|
| Southwest Airlines | 4/5 |
| Vail Resorts | 2.4/5 |
| Hilton Grand Vacations | 2.4/5 |
| Rci | 1.5/5 |
Unlock Rci ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Rci ROI vs. Competitors data and gain insights into your customers today.
Rci Customer Satisfaction (CSAT)
Rci Customer Satisfaction (CSAT) Score
9 / 100
Rci has an overall Customer Satisfaction score of 9 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
4%
Satisfied
5%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
15%
Very Dissatisfied
69%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Rci Customer Satisfaction
Rci's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by customers from the Real Estate industry.
Sign Up to unlock insights into how customers have ranked Rci's Customer Satisfaction.
Ranked Rci Customer Satisfaction the Highest
Ranked Rci Customer Satisfaction the Lowest
Rci Customer Satisfaction Score by Gender
Male customers rated Rci's Customer Satisfaction score 2 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Rci.
4 / 100
MaleVery Satisfied | 4% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 71% |
2 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 2% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 15% | |
Very Dissatisfied | 73% |
Rci Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Rci's Customer Satisfaction (CSAT) score was rated 4% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Rci.
4 / 100
Very Satisfied
2%
Satisfied
2%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
20%
Very Dissatisfied
71%
CSAT according to African American/Black
Rci's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Rci.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
CSAT according to Asian or Pacific Islander
Rci's Customer Satisfaction (CSAT) score was rated 0% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Rci.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
75%
CSAT according to Other
Rci's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Rci.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
21%
Very Dissatisfied
79%
Rci Customer Satisfaction Score by Age
Rci's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Rci.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 40% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
Rci Customer Satisfaction Score by Usage
Rci's Customer Satisfaction score was rated the highest by customers who have used Rci's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Rci Customer Satisfaction Score by Industry
Rci's Customer Satisfaction score was rated the highest by Government and Public Policy industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Rci Customer Satisfaction Score by Industry",
"text": "Rci's Customer Satisfaction score was rated the highest by Government and Public Policy industry customers, and the lowest by Real Estate industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 16,
"stars": 0,
"csatScore": 16,
"text": "Rci's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 16
},
{
"label": "Accounting",
"groupId": 495,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Rci's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Rci's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Consulting",
"groupId": 511,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Rci's Customer Satisfaction score is rated by Consulting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Rci's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 17,
"stars": 0,
"csatScore": 17,
"text": "Rci's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 17
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Rci's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Mechanical, Civil or Industrial Engineering",
"groupId": 536,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Rci's Customer Satisfaction score is rated by Mechanical, Civil or Industrial Engineering customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Professional Services",
"groupId": 549,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Rci's Customer Satisfaction score is rated by Professional Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Real Estate",
"groupId": 554,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Rci's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}Rci Customer Satisfaction vs. Competitors
Compared to its competitors, Rci's Customer Satisfaction score is rated right below Hilton Grand Vacations.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Southwest Airlines | 81% |
| Vail Resorts | 41% |
| Hilton Grand Vacations | 37% |
| Rci | 9% |
Unlock Rci Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Rci Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Rci Customer Service
1.5/5
Rci has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Rci's overall Customer Service score rated by its users and customers.
About Rci's Customer Service
Address
9998 North Michigan Road, Carmel, IN 46032
Website
http://www.rci.com
Phone Number
317-805-9000
Quick Insights into Rci Customer Service
Rci's Customer Service score was rated highest by customers from the Professional Services industry, and rated lowest by customers from the Real Estate industry.
Sign Up to unlock insights into how customers have ranked Rci's Customer Service score.
Ranked Rci Customer Service the Highest
Ranked Rci Customer Service the Lowest
Rci Customer Service Score by Gender
Rci's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Rci.
Male
1.5/5
Female
1.5/5
Rci Customer Service Score by Ethnicity
Rci's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Rci.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
Rci Customer Service Score by Age
Rci's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Rci.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 2.1 | 41-45 | 2.1 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Rci Customer Service Score by Usage
Rci's Customer Service score was rated the highest by customers who have used Rci's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Rci Customer Service Score by Industry
Rci's Customer Service score was rated the highest by Professional Services industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Rci Customer Service vs. Competitors
Compared to its competitors, Rci's Customer Service score is rated right below Vail Resorts.
| COMPANY | Customer Service Score | |
|---|---|---|
| Southwest Airlines | 4.1/5 |
| Hilton Grand Vacations | 2.4/5 |
| Vail Resorts | 2.3/5 |
| Rci | 1.5/5 |
Unlock Rci Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Rci Customer Service vs. Competitors data and gain insights into your customers today.
Consumer vs. Employees
Rci scored a -84 for Net Promoter Score and a -3 for Employee Net Promoter Score. NPS gauges how likely a customer of Rci would recommend the brand to a friend. ENPS measures how likely Rci employees would recommend working at Rci to a friend.
Net Promoter Score
-84
NPS Score
| 5% | Promoters |
|---|---|
| 6% | Passive |
| 89% | Detractors |
Employee Net Promoter Score
-3
eNPS Score
| 43% | Promoters |
|---|---|
| 11% | Passive |
| 46% | Detractors |
