7
NPS
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Redbox
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About Redbox's Brand
Redbox offers Blu-ray Disc and video game rentals through its network of self-service kiosks. Among its major competitors, Redbox is ranked in 3rd place for NPS while WeVideo is 1st, and Netflix is 2nd.
Brand at a Glance
78%
Customer Loyalty
3.5/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
Redbox Ranking
- #3 / 4 of its competitors
Redbox NPS
Redbox's Net Promoter Score (NPS) is a 7 with 45% Promoters, 17% Passives, and 38% Detractors. Net Promoter Score tracks whether Redbox's customers would recommend using the product based on a scale of -100 to 100.
Redbox Overall NPS
| 45% | Promoters |
|---|---|
| 17% | Passives |
| 38% | Detractors |
Redbox NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 22 | Oct 2021 | 22 |
Dec 2021 10 | Dec 2021 | 10 |
Jan 2022 25 | Jan 2022 | 25 |
Feb 2022 8 | Feb 2022 | 8 |
Oct 2022 13 | Oct 2022 | 13 |
Mar 2023 6 | Mar 2023 | 6 |
Apr 2023 5 | Apr 2023 | 5 |
Feb 2024 0 | Feb 2024 | 0 |
Mar 2024 5 | Mar 2024 | 5 |
Apr 2024 9 | Apr 2024 | 9 |
May 2024 9 | May 2024 | 9 |
Nov 2024 7 | Nov 2024 | 7 |
How Other Brands Compare
Redbox is ranked third for NPS among its competitors. WeVideo and Netflix come in first and second, with Hulu coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Redbox NPS by Gender
Redbox's NPS was rated 0 by Male customers on Comparably.
Male
0
Redbox's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
Redbox's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Redbox NPS vs. Competitors
Compared to its competitors, Redbox's NPS is rated right above Hulu, and is preceded by Netflix.
| COMPANY | NPS Score | |
|---|---|---|
 | WeVideo | 100 |
 | Netflix | 43 |
| Redbox | 7 |
 | Hulu | -2 |
 | Blockbuster | -38 |
Redbox Customer Reviews
Out of the 2 Redbox customer reviews 0 were positive and 2 were constructive. Redbox customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Redbox Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Redbox users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Redbox Customer Loyalty Score by Gender
Redbox's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Redbox Customer Loyalty vs. Competitors
Compared to its competitors, Redbox's Customer Loyalty score is rated right above Hulu, and is preceded by Netflix.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| WeVideo | 100% |
| Netflix | 87% |
| Redbox | 78% |
| Hulu | 72% |
| Blockbuster | 52% |
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Redbox Product Quality
3.5/5
Redbox has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Redbox Product Information
Redbox’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://redbox.com
- Company Size
- 1-10 Employees
Industry
Tech
Gaming
Media
On Demand
Sports & Entertainment
Quick Insights into Redbox Product Quality
Redbox's Product Quality score was rated highest by Male customers.
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Ranked Redbox Product Quality the Highest
Redbox Product Quality Score by Gender
Redbox's Product Quality score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Redbox Product Quality vs. Competitors
Compared to its competitors, Redbox's Product Quality score is rated right above Hulu, and is preceded by Netflix.
| COMPANY | Product Quality Score | |
|---|---|---|
| WeVideo | 5/5 |
| Netflix | 4.2/5 |
| Redbox | 3.5/5 |
| Hulu | 3.3/5 |
| Blockbuster | 3.1/5 |
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Redbox Pricing
Redbox ROI & Value For Money
3.7/5
Redbox has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Redbox ROI
Redbox's ROI score was rated highest by Male customers.
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Ranked Redbox ROI the Highest
Redbox ROI Score by Gender
Redbox's ROI score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
Redbox Pricing vs. Competitors
Compared to its competitors, Redbox's ROI score is rated right above Hulu, and is preceded by Netflix.
| COMPANY | Pricing Score | |
|---|---|---|
| WeVideo | 5/5 |
| Netflix | 4/5 |
| Redbox | 3.7/5 |
| Hulu | 3.1/5 |
| Blockbuster | 3/5 |
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Redbox Customer Satisfaction (CSAT)
Redbox Customer Satisfaction (CSAT) Score
69 / 100
Redbox has an overall Customer Satisfaction score of 69 rated by its users and customers.
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Very Satisfied
25%
Satisfied
44%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Redbox Customer Satisfaction
Redbox's Customer Satisfaction score was rated highest by Male customers.
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Ranked Redbox Customer Satisfaction the Highest
Redbox Customer Satisfaction Score by Gender
Redbox's Customer Satisfaction score was rated 40 by Male customers on Comparably.
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40 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 60% |
Redbox Customer Satisfaction vs. Competitors
Compared to its competitors, Redbox's Customer Satisfaction score is rated right above Blockbuster, and is preceded by Netflix.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Netflix | 85% |
| Redbox | 69% |
| Blockbuster | 57% |
| Hulu | 51% |
| WeVideo | 0% |
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Redbox Customer Service
3.6/5
Redbox has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Redbox's Customer Service
Address
Chicago, IL
Website
http://redbox.com
Phone Number
(866) 733-2693
Quick Insights into Redbox Customer Service
Redbox's Customer Service score was rated highest by Male customers.
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Ranked Redbox Customer Service the Highest
Redbox Customer Service Score by Gender
Redbox's Customer Service score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
Redbox Customer Service vs. Competitors
Compared to its competitors, Redbox's Customer Service score is rated right above Blockbuster, and is preceded by Netflix.
| COMPANY | Customer Service Score | |
|---|---|---|
| WeVideo | 5/5 |
| Netflix | 4/5 |
| Redbox | 3.6/5 |
| Blockbuster | 3.1/5 |
| Hulu | 3/5 |
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Redbox as an Employer
3.1/5
Redbox has a 3.1/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Redbox scored a 7 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Redbox would recommend the brand to a friend. ENPS measures how likely Redbox employees would recommend working at Redbox to a friend.
Net Promoter Score
7
NPS Score
| 45% | Promoters |
|---|---|
| 17% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
