9
NPS
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Repsol
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About Repsol's Brand
Provider of hydrocarbons exploration services. The company's services offer upstream and downstream energy services which including refining and marketing of liquefied petroleum gas, chemicals, gasoline and asphalts. It specializes in all areas of the oil and gas industry, including exploration and production, refining, distribution and marketing, petrochemicals, power generation and trading. Among its major competitors, Repsol is ranked in 3rd place for NPS while Royal Dutch Shell is 1st, and BP is 2nd.
Brand at a Glance
69%
Customer Loyalty
3.6/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
Repsol Ranking
- #3 / 4 of its competitors
Repsol NPS
Repsol's Net Promoter Score (NPS) is a 9 with 45% Promoters, 19% Passives, and 36% Detractors. Net Promoter Score tracks whether Repsol's customers would recommend using the product based on a scale of -100 to 100.
Repsol Overall NPS
| 45% | Promoters |
|---|---|
| 19% | Passives |
| 36% | Detractors |
Repsol NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
Jan 2022 -50 | Jan 2022 | -50 |
Jun 2023 0 | Jun 2023 | 0 |
Jul 2023 40 | Jul 2023 | 40 |
Sep 2023 17 | Sep 2023 | 17 |
Nov 2023 29 | Nov 2023 | 29 |
Jan 2024 13 | Jan 2024 | 13 |
Jul 2024 0 | Jul 2024 | 0 |
Apr 2025 10 | Apr 2025 | 10 |
Oct 2025 9 | Oct 2025 | 9 |
How Other Brands Compare
Repsol is ranked third for NPS among its competitors. Royal Dutch Shell and BP come in first and second, with YPF coming in at #4.
Repsol |  BP |  Royal Dutch Shell |  YPF | |
| Global Ranking | #- | #178 | #496 | #- |
| NPS | 9 | 19 | 34 | - |
| Valuation Updated every 24 hours for public companies | - | $641.41M | $63.46B | $1.67B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Repsol NPS vs. Competitors
Compared to its competitors, Repsol's NPS is rated right below BP.
| COMPANY | NPS Score | |
|---|---|---|
| Royal Dutch Shell | 34 |
| BP | 19 |
| Repsol | 9 |
Repsol Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Repsol users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Repsol Customer Loyalty vs. Competitors
Compared to its competitors, Repsol's Customer Loyalty score is rated right below BP.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Royal Dutch Shell | 82% |
| BP | 75% |
| Repsol | 69% |
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Repsol Product Quality
3.6/5
Repsol has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Repsol Product Information
Repsol’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- www.repsol.com
- Company Size
- 1,001-5,000 Employees
Repsol Product Quality vs. Competitors
Compared to its competitors, Repsol's Product Quality score is rated right below BP.
| COMPANY | Product Quality Score | |
|---|---|---|
| Royal Dutch Shell | 4.1/5 |
| BP | 3.8/5 |
| Repsol | 3.6/5 |
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Repsol Pricing
Repsol ROI & Value For Money
3.1/5
Repsol has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Repsol Pricing vs. Competitors
Compared to its competitors, Repsol's ROI score is rated right below BP.
| COMPANY | Pricing Score | |
|---|---|---|
| Royal Dutch Shell | 4/5 |
| BP | 3.7/5 |
| Repsol | 3.1/5 |
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Repsol Customer Satisfaction (CSAT)
Repsol Customer Satisfaction (CSAT) Score
88 / 100
Repsol has an overall Customer Satisfaction score of 88 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
38%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Repsol Customer Satisfaction vs. Competitors
Compared to its competitors, Repsol's Customer Satisfaction score is rated right above Royal Dutch Shell.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Repsol | 88% |
| Royal Dutch Shell | 82% |
| BP | 77% |
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Repsol Customer Service
3.2/5
Repsol has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Repsol's Customer Service
Address
, Madrid, 28045
Website
www.repsol.com
Phone Number
7
Repsol Customer Service vs. Competitors
Compared to its competitors, Repsol's Customer Service score is rated right below BP.
| COMPANY | Customer Service Score | |
|---|---|---|
| Royal Dutch Shell | 4.1/5 |
| BP | 3.8/5 |
| Repsol | 3.2/5 |
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Consumer vs. Employees
Repsol scored a 9 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Repsol would recommend the brand to a friend. ENPS measures how likely Repsol employees would recommend working at Repsol to a friend.
Net Promoter Score
9
NPS Score
| 45% | Promoters |
|---|---|
| 19% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
