30
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
RetailMeNot, Inc.
Marketing or Exec? Claim Your Free Account
About RetailMeNot, Inc. Brand
Among its major competitors, RetailMeNot, Inc. is ranked in 2nd place for NPS while Bath & Body Works is 1st, and Ebates is 3rd.
Brand at a Glance
65%
Customer Loyalty
4.2/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
RetailMeNot, Inc. Ranking
- #2 / 4 of its competitors
RetailMeNot, Inc. NPS
RetailMeNot, Inc.'s Net Promoter Score (NPS) is a 30 with 60% Promoters, 10% Passives, and 30% Detractors. Net Promoter Score tracks whether RetailMeNot, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
RetailMeNot, Inc. Overall NPS
| 60% | Promoters |
|---|---|
| 10% | Passives |
| 30% | Detractors |
RetailMeNot, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -50 | May 2020 | -50 |
Feb 2021 0 | Feb 2021 | 0 |
Apr 2021 25 | Apr 2021 | 25 |
Aug 2021 40 | Aug 2021 | 40 |
Aug 2022 49 | Aug 2022 | 49 |
Nov 2022 29 | Nov 2022 | 29 |
Mar 2023 37 | Mar 2023 | 37 |
May 2024 22 | May 2024 | 22 |
Oct 2024 30 | Oct 2024 | 30 |
How Other Brands Compare
RetailMeNot, Inc. is ranked second for NPS among its competitors. Bath & Body Works and Ebates come in first and third, with Macy's coming in at #4.
RetailMeNot, Inc. |  Bath & Body Works |  Macy's |  Ebates | |
| Global Ranking | #- | #40 | #254 | #- |
| NPS | 30 | 38 | -11 | 11 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $14.00B | $4.88B | $18.60B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RetailMeNot, Inc. NPS by Usage
RetailMeNot, Inc.'s NPS was rated -34 points by customers who have used RetailMeNot, Inc.'s products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
RetailMeNot, Inc. NPS vs. Competitors
Compared to its competitors, RetailMeNot, Inc.'s NPS is rated right above Ebates, and is preceded by Bath & Body Works.
| COMPANY | NPS Score | |
|---|---|---|
| Bath & Body Works | 38 |
| RetailMeNot, Inc. | 30 |
| Ebates | 11 |
| Macy's | -11 |
 | Bed Bath & Beyond | -52 |
RetailMeNot, Inc. Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of RetailMeNot, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RetailMeNot, Inc. Customer Loyalty Score by Usage
RetailMeNot, Inc.'s Customer Loyalty score was rated 70% by customers who have used RetailMeNot, Inc.'s products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
RetailMeNot, Inc. Customer Loyalty vs. Competitors
Compared to its competitors, RetailMeNot, Inc.'s Customer Loyalty score is rated right below Bed Bath & Beyond.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Bath & Body Works | 87% |
| Ebates | 85% |
| Macy's | 77% |
| Bed Bath & Beyond | 67% |
| RetailMeNot, Inc. | 65% |
Unlock RetailMeNot, Inc. Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full RetailMeNot, Inc. Customer Loyalty vs. Competitors data and gain insights into your customers today.
RetailMeNot, Inc. Product Quality
4.2/5
RetailMeNot, Inc. has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock RetailMeNot, Inc. overall Product Quality score rated by its users and customers.
RetailMeNot, Inc. Product Information
RetailMeNot, Inc.’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Fashion and Beauty
Ecommerce and Marketplaces
Marketplaces
Quick Insights into RetailMeNot, Inc. Product Quality
RetailMeNot, Inc.'s Product Quality score was rated highest by customers who have used RetailMeNot, Inc.'s products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked RetailMeNot, Inc. Product Quality.
Ranked RetailMeNot, Inc. Product Quality the Highest
RetailMeNot, Inc. Product Quality Score by Usage
RetailMeNot, Inc.'s Product Quality score was rated 4.3 stars by customers who have used RetailMeNot, Inc.'s products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
RetailMeNot, Inc. Product Quality vs. Competitors
Compared to its competitors, RetailMeNot, Inc.'s Product Quality score is rated right above Bath & Body Works.
| COMPANY | Product Quality Score | |
|---|---|---|
| RetailMeNot, Inc. | 4.2/5 |
| Bath & Body Works | 4.1/5 |
| Ebates | 3.8/5 |
| Macy's | 3.1/5 |
| Bed Bath & Beyond | 2.1/5 |
Unlock RetailMeNot, Inc. Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full RetailMeNot, Inc. Product Quality vs. Competitors data and gain insights into your customers today.
RetailMeNot, Inc. Pricing
RetailMeNot, Inc. ROI & Value For Money
3.6/5
RetailMeNot, Inc. has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock RetailMeNot, Inc. overall ROI score rated by its users and customers.
Quick Insights into RetailMeNot, Inc. ROI
RetailMeNot, Inc.'s ROI score was rated highest by customers who have used RetailMeNot, Inc.'s products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked RetailMeNot, Inc. ROI score.
Ranked RetailMeNot, Inc. ROI the Highest
RetailMeNot, Inc. ROI Score by Usage
RetailMeNot, Inc.'s ROI score was rated 3.8 stars by customers who have used RetailMeNot, Inc.'s products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
RetailMeNot, Inc. Pricing vs. Competitors
Compared to its competitors, RetailMeNot, Inc.'s ROI score is rated right above Macy's, and is preceded by Bath & Body Works.
| COMPANY | Pricing Score | |
|---|---|---|
| Ebates | 4.1/5 |
| Bath & Body Works | 3.8/5 |
| RetailMeNot, Inc. | 3.6/5 |
| Macy's | 3.1/5 |
| Bed Bath & Beyond | 2.2/5 |
Unlock RetailMeNot, Inc. ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full RetailMeNot, Inc. ROI vs. Competitors data and gain insights into your customers today.
RetailMeNot, Inc. Customer Satisfaction (CSAT)
RetailMeNot, Inc. Customer Satisfaction (CSAT) Score
100 / 100
RetailMeNot, Inc. has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
RetailMeNot, Inc. Customer Satisfaction vs. Competitors
Compared to its competitors, RetailMeNot, Inc.'s Customer Satisfaction score is rated right above Ebates.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| RetailMeNot, Inc. | 100% |
| Ebates | 100% |
| Bath & Body Works | 81% |
| Macy's | 52% |
| Bed Bath & Beyond | 39% |
Unlock RetailMeNot, Inc. Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full RetailMeNot, Inc. Customer Satisfaction vs. Competitors data and gain insights into your customers today.
RetailMeNot, Inc. Customer Service
3.7/5
RetailMeNot, Inc. has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock RetailMeNot, Inc. overall Customer Service score rated by its users and customers.
About RetailMeNot, Inc.'s Customer Service
Address
301 Congress Ave, # 700, Austin, TX 78701
Website
http://www.retailmenot.com/corp
Phone Number
(512) 777-2970
RetailMeNot, Inc.'s Social Links
Quick Insights into RetailMeNot, Inc. Customer Service
RetailMeNot, Inc.'s Customer Service score was rated highest by customers who have used RetailMeNot, Inc.'s products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked RetailMeNot, Inc. Customer Service score.
Ranked RetailMeNot, Inc. Customer Service the Highest
RetailMeNot, Inc. Customer Service Score by Usage
RetailMeNot, Inc.'s Customer Service score was rated 3.5 stars by customers who have used RetailMeNot, Inc.'s products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
RetailMeNot, Inc. Customer Service vs. Competitors
Compared to its competitors, RetailMeNot, Inc.'s Customer Service score is rated right above Ebates, and is preceded by Bath & Body Works.
| COMPANY | Customer Service Score | |
|---|---|---|
| Bath & Body Works | 4/5 |
| RetailMeNot, Inc. | 3.7/5 |
| Ebates | 3.5/5 |
| Macy's | 2.9/5 |
| Bed Bath & Beyond | 2/5 |
Unlock RetailMeNot, Inc. Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full RetailMeNot, Inc. Customer Service vs. Competitors data and gain insights into your customers today.
RetailMeNot, Inc. as an Employer
4.3/5
RetailMeNot, Inc. has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
RetailMeNot, Inc. scored a 30 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of RetailMeNot, Inc. would recommend the brand to a friend. ENPS measures how likely RetailMeNot, Inc. employees would recommend working at RetailMeNot, Inc. to a friend.
Net Promoter Score
30
NPS Score
| 60% | Promoters |
|---|---|
| 10% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 30% | Promoters |
|---|---|
| 50% | Passive |
| 20% | Detractors |
