49
NPS
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RHA
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About RHA's Brand
RHA is a specialist British headphone company. Among its major competitors, RHA is ranked in 1st place for NPS while Shure is 2nd, and Bose is 3rd.
Brand at a Glance
53%
Customer Loyalty
3/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
RHA Ranking
- #1 / 3 of its competitors
RHA NPS
RHA's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether RHA's customers would recommend using the product based on a scale of -100 to 100.
RHA Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
RHA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Mar 2022 0 | Mar 2022 | 0 |
Mar 2023 33 | Mar 2023 | 33 |
May 2023 50 | May 2023 | 50 |
Dec 2023 40 | Dec 2023 | 40 |
Jan 2024 49 | Jan 2024 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RHA Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of RHA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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RHA Customer Loyalty vs. Competitors
Compared to its competitors, RHA's Customer Loyalty score is rated right below Shure.
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VS
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RHA Product Quality
3/5
RHA has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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RHA Product Information
RHA’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.rha-audio.com/
Industry
Tech
Media
Sports & Entertainment
RHA Product Quality vs. Competitors
Compared to its competitors, RHA's Product Quality score is rated right below Shure.
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VS
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RHA Pricing
RHA ROI & Value For Money
3.5/5
RHA has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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RHA Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
33%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
RHA Customer Satisfaction vs. Competitors
Compared to its competitors, RHA's Customer Satisfaction score is rated right below Bose.
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RHA Customer Service
3.5/5
RHA has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About RHA's Customer Service
Website
http://www.rha-audio.com/
RHA Customer Service vs. Competitors
Compared to its competitors, RHA's Customer Service score is rated right below Bose.
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VS
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RHA as an Employer
2.7/5
RHA has a 2.7/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
RHA scored a 49 for Net Promoter Score and a -38 for Employee Net Promoter Score. NPS gauges how likely a customer of RHA would recommend the brand to a friend. ENPS measures how likely RHA employees would recommend working at RHA to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-38
eNPS Score
| 24% | Promoters |
|---|---|
| 14% | Passive |
| 62% | Detractors |
