-100
NPS
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Rhapsody
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About Rhapsody's Brand
Rhapsody is a music subscription service that offers videos, playlists, reviews and radio stations. Among its major competitors, Rhapsody is ranked in 3rd place for NPS while Spotify is 1st, and Napster is 2nd.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Rhapsody Ranking
- #3 / 4 of its competitors
Rhapsody NPS
Rhapsody's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Rhapsody's customers would recommend using the product based on a scale of -100 to 100.
Rhapsody Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Rhapsody NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -100 | Feb 2023 | -100 |
How Other Brands Compare
Rhapsody is ranked third for NPS among its competitors. Spotify and Napster come in first and second, with Fifty100 coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rhapsody Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Rhapsody users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Rhapsody Customer Loyalty vs. Competitors
Compared to its competitors, Rhapsody's Customer Loyalty score is rated right above Spotify, and is preceded by Napster.
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Rhapsody Product Quality
1.5/5
Rhapsody has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Rhapsody Product Information
Rhapsody’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.rhapsody.com
- Company Size
- 201-500 Employees
Industry
Tech
Media
Sports & Entertainment
Rhapsody Product Quality vs. Competitors
Compared to its competitors, Rhapsody's Product Quality score is rated right above Rdio, and is preceded by Spotify.
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Rhapsody Pricing
Rhapsody ROI & Value For Money
1.5/5
Rhapsody has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Rhapsody Pricing vs. Competitors
Compared to its competitors, Rhapsody's ROI score is rated right above Rdio, and is preceded by Napster.
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Rhapsody Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Rhapsody Customer Satisfaction vs. Competitors
Compared to its competitors, Rhapsody's Customer Satisfaction score is rated right above Rdio, and is preceded by Napster.
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Rhapsody Customer Service
1.5/5
Rhapsody has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Rhapsody's Customer Service
Address
Seattle, WA
Website
http://www.rhapsody.com
Rhapsody Customer Service vs. Competitors
Compared to its competitors, Rhapsody's Customer Service score is rated right above Rdio, and is preceded by Napster.
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Rhapsody as an Employer
Consumer vs. Employees
Rhapsody scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Rhapsody would recommend the brand to a friend. ENPS measures how likely Rhapsody employees would recommend working at Rhapsody to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
