100
NPS
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Richelieu Hardware
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About Richelieu Hardware's Brand
Richelieu Hardware Ltd distributes, imports & manufactures specialty hardware & complementary products. Its products include kitchen cabinet, glass hardware, decorative and functional panels, door & window components, and veneer sheets & edge banding. Among its major competitors, Richelieu Hardware is ranked in 1st place for NPS while The Home Depot is 2nd, and Wilsonart is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Richelieu Hardware Ranking
- #1 / 3 of its competitors
Richelieu Hardware NPS
Richelieu Hardware's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Richelieu Hardware's customers would recommend using the product based on a scale of -100 to 100.
Richelieu Hardware Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Richelieu Hardware NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 100 | Oct 2023 | 100 |
How Other Brands Compare
Richelieu Hardware is ranked first for NPS among its competitors. The Home Depot and Wilsonart come in second and third.
Richelieu Hardware |  The Home Depot |  Wilsonart | |
| Global Ranking | #- | #86 | #- |
| NPS | 100 | 21 | 16 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $301.06B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Richelieu Hardware NPS vs. Competitors
Compared to its competitors, Richelieu Hardware's NPS is rated right above The Home Depot.
| COMPANY | NPS Score | |
|---|---|---|
| Richelieu Hardware | 100 |
| The Home Depot | 21 |
| Wilsonart | 16 |
Richelieu Hardware Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Richelieu Hardware users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Richelieu Hardware Customer Loyalty vs. Competitors
Compared to its competitors, Richelieu Hardware's Customer Loyalty score is rated right above The Home Depot.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Richelieu Hardware | 100% |
| The Home Depot | 81% |
| Wilsonart | 78% |
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Richelieu Hardware Product Quality
5/5
Richelieu Hardware has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Richelieu Hardware Product Information
Richelieu Hardware’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.richelieu.com
- Company Size
- 1,001-5,000 Employees
Richelieu Hardware Product Quality vs. Competitors
Compared to its competitors, Richelieu Hardware's Product Quality score is rated right above The Home Depot.
| COMPANY | Product Quality Score | |
|---|---|---|
| Richelieu Hardware | 5/5 |
| The Home Depot | 3.6/5 |
| Wilsonart | 3.2/5 |
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Richelieu Hardware Pricing
Richelieu Hardware ROI & Value For Money
4.5/5
Richelieu Hardware has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Richelieu Hardware Pricing vs. Competitors
Compared to its competitors, Richelieu Hardware's ROI score is rated right above The Home Depot.
| COMPANY | Pricing Score | |
|---|---|---|
| Richelieu Hardware | 4.5/5 |
| The Home Depot | 3.6/5 |
| Wilsonart | 3.4/5 |
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Richelieu Hardware Customer Satisfaction (CSAT)
Richelieu Hardware Customer Satisfaction (CSAT) Score
100 / 100
Richelieu Hardware has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Richelieu Hardware Customer Satisfaction vs. Competitors
Compared to its competitors, Richelieu Hardware's Customer Satisfaction score is rated right above The Home Depot.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Richelieu Hardware | 100% |
| The Home Depot | 68% |
| Wilsonart | 61% |
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Richelieu Hardware Customer Service
4.5/5
Richelieu Hardware has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Richelieu Hardware's Customer Service
Address
7900 Henri-Bourassa Boulevard West, Montreal, H4S 1V4
Website
www.richelieu.com
Phone Number
7
Richelieu Hardware Customer Service vs. Competitors
Compared to its competitors, Richelieu Hardware's Customer Service score is rated right above The Home Depot.
| COMPANY | Customer Service Score | |
|---|---|---|
| Richelieu Hardware | 4.5/5 |
| The Home Depot | 3.6/5 |
| Wilsonart | 3.4/5 |
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Consumer vs. Employees
Richelieu Hardware scored a 100 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Richelieu Hardware would recommend the brand to a friend. ENPS measures how likely Richelieu Hardware employees would recommend working at Richelieu Hardware to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
