-100
NPS
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RMS International
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About RMS International's Brand
Among its major competitors, RMS International is ranked in 3rd place for NPS while Berkshire Hathaway is 1st, and Brooks Brothers is 2nd.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
RMS International Ranking
- #3 / 4 of its competitors
RMS International NPS
RMS International's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether RMS International's customers would recommend using the product based on a scale of -100 to 100.
RMS International Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
RMS International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -100 | Apr 2023 | -100 |
How Other Brands Compare
RMS International is ranked third for NPS among its competitors. Berkshire Hathaway and Brooks Brothers come in first and second, with Dogan Sirketler Grubu Holding coming in at #4.
RMS International |  Berkshire Hathaway |  Brooks Brothers |  Dogan Sirketler Grubu Holding | |
| Global Ranking | #- | #360 | #444 | #- |
| NPS | -100 | 20 | 2 | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RMS International NPS vs. Competitors
Compared to its competitors, RMS International's NPS is rated right below Brooks Brothers.
| COMPANY | NPS Score | |
|---|---|---|
| Berkshire Hathaway | 20 |
| Brooks Brothers | 2 |
| RMS International | -100 |
RMS International Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of RMS International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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RMS International Customer Loyalty vs. Competitors
Compared to its competitors, RMS International's Customer Loyalty score is rated right above Berkshire Hathaway.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| RMS International | 100% |
| Berkshire Hathaway | 78% |
| Brooks Brothers | 70% |
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RMS International Product Quality
1.5/5
RMS International has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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RMS International Product Information
RMS International’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.rmsint.com
- Company Size
- 201-500 Employees
RMS International Product Quality vs. Competitors
Compared to its competitors, RMS International's Product Quality score is rated right below Brooks Brothers.
| COMPANY | Product Quality Score | |
|---|---|---|
| Berkshire Hathaway | 3.9/5 |
| Brooks Brothers | 3.3/5 |
| RMS International | 1.5/5 |
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RMS International Pricing
RMS International ROI & Value For Money
1.5/5
RMS International has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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RMS International Pricing vs. Competitors
Compared to its competitors, RMS International's ROI score is rated right below Brooks Brothers.
| COMPANY | Pricing Score | |
|---|---|---|
| Berkshire Hathaway | 3.7/5 |
| Brooks Brothers | 3.2/5 |
| RMS International | 1.5/5 |
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RMS International Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
RMS International Customer Satisfaction vs. Competitors
Compared to its competitors, RMS International's Customer Satisfaction score is rated right below Brooks Brothers.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Berkshire Hathaway | 77% |
| Brooks Brothers | 58% |
| RMS International | 0% |
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RMS International Customer Service
1.5/5
RMS International has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About RMS International's Customer Service
Address
United Kingdom
Website
http://www.rmsint.com
RMS International Customer Service vs. Competitors
Compared to its competitors, RMS International's Customer Service score is rated right below Brooks Brothers.
| COMPANY | Customer Service Score | |
|---|---|---|
| Berkshire Hathaway | 3.8/5 |
| Brooks Brothers | 3/5 |
| RMS International | 1.5/5 |
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Consumer vs. Employees
RMS International scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of RMS International would recommend the brand to a friend. ENPS measures how likely RMS International employees would recommend working at RMS International to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
