11
NPS
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Roberto Cavalli
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About Roberto Cavalli's Brand
Roberto Cavalli is synonymous with joy and optimism, with glamour and success, with luxury and beauty. Among its major competitors, Roberto Cavalli is ranked in 3rd place for NPS while Tom Ford International is 1st, and Marc Jacobs is 2nd.
Brand at a Glance
77%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
Roberto Cavalli Ranking
- #3 / 3 of its competitors
Roberto Cavalli NPS
Roberto Cavalli's Net Promoter Score (NPS) is a 11 with 44% Promoters, 23% Passives, and 33% Detractors. Net Promoter Score tracks whether Roberto Cavalli's customers would recommend using the product based on a scale of -100 to 100.
Roberto Cavalli Overall NPS
| 44% | Promoters |
|---|---|
| 23% | Passives |
| 33% | Detractors |
Roberto Cavalli NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 50 | Jan 2023 | 50 |
Jun 2023 0 | Jun 2023 | 0 |
Aug 2023 25 | Aug 2023 | 25 |
Nov 2023 20 | Nov 2023 | 20 |
Dec 2023 34 | Dec 2023 | 34 |
Jan 2024 13 | Jan 2024 | 13 |
Feb 2024 11 | Feb 2024 | 11 |
Mar 2024 10 | Mar 2024 | 10 |
Jun 2024 25 | Jun 2024 | 25 |
May 2025 16 | May 2025 | 16 |
Jun 2025 22 | Jun 2025 | 22 |
Aug 2025 11 | Aug 2025 | 11 |
How Other Brands Compare
Roberto Cavalli is ranked third for NPS among its competitors. Tom Ford International and Marc Jacobs come in first and second.
Roberto Cavalli |  Marc Jacobs |  Tom Ford International | |
| Global Ranking | #- | #372 | #- |
| NPS | 11 | 19 | 20 |
| Valuation Updated every 24 hours for public companies | - | $6.88B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Roberto Cavalli NPS by Gender
Roberto Cavalli's NPS was rated -34 by Male customers on Comparably.
Male
-34
Roberto Cavalli's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Roberto Cavalli's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Roberto Cavalli NPS vs. Competitors
Compared to its competitors, Roberto Cavalli's NPS is rated right below Marc Jacobs.
| COMPANY | NPS Score | |
|---|---|---|
| Tom Ford International | 20 |
| Marc Jacobs | 19 |
| Roberto Cavalli | 11 |
Roberto Cavalli Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Roberto Cavalli users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Roberto Cavalli Customer Loyalty Score by Gender
Roberto Cavalli's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Roberto Cavalli.
Male
100%
Yes
Female
N/A
Yes
Roberto Cavalli Customer Loyalty vs. Competitors
Compared to its competitors, Roberto Cavalli's Customer Loyalty score is rated right above Marc Jacobs.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Roberto Cavalli | 77% |
| Marc Jacobs | 75% |
| Tom Ford International | 68% |
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Roberto Cavalli Product Quality
3.8/5
Roberto Cavalli has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Roberto Cavalli Product Information
Roberto Cavalli’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Retail
Quick Insights into Roberto Cavalli Product Quality
Roberto Cavalli's Product Quality score was rated highest by Male customers.
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Ranked Roberto Cavalli Product Quality the Highest
Roberto Cavalli Product Quality Score by Gender
Roberto Cavalli's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Roberto Cavalli.
Male
3.5/5
Female
N/A
Roberto Cavalli Product Quality vs. Competitors
Compared to its competitors, Roberto Cavalli's Product Quality score is rated right above Tom Ford International, and is preceded by Marc Jacobs.
| COMPANY | Product Quality Score | |
|---|---|---|
| Marc Jacobs | 3.8/5 |
| Roberto Cavalli | 3.8/5 |
| Tom Ford International | 3.6/5 |
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Roberto Cavalli Pricing
Roberto Cavalli ROI & Value For Money
3.5/5
Roberto Cavalli has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Roberto Cavalli ROI
Roberto Cavalli's ROI score was rated highest by Male customers.
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Ranked Roberto Cavalli ROI the Highest
Roberto Cavalli ROI Score by Gender
Roberto Cavalli's ROI score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
Roberto Cavalli Pricing vs. Competitors
Compared to its competitors, Roberto Cavalli's ROI score is rated right below Marc Jacobs.
| COMPANY | Pricing Score | |
|---|---|---|
| Tom Ford International | 3.8/5 |
| Marc Jacobs | 3.6/5 |
| Roberto Cavalli | 3.5/5 |
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Roberto Cavalli Customer Satisfaction (CSAT)
Roberto Cavalli Customer Satisfaction (CSAT) Score
80 / 100
Roberto Cavalli has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
30%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Roberto Cavalli Customer Satisfaction vs. Competitors
Compared to its competitors, Roberto Cavalli's Customer Satisfaction score is rated right above Marc Jacobs.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Roberto Cavalli | 80% |
| Marc Jacobs | 71% |
| Tom Ford International | 50% |
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Roberto Cavalli Customer Service
3.4/5
Roberto Cavalli has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Roberto Cavalli's Customer Service
Address
York, NY United States of America
Website
http://www.robertocavalli.com/
Phone Number
39 055 316029
Quick Insights into Roberto Cavalli Customer Service
Roberto Cavalli's Customer Service score was rated highest by Male customers.
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Ranked Roberto Cavalli Customer Service the Highest
Roberto Cavalli Customer Service Score by Gender
Roberto Cavalli's Customer Service score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Roberto Cavalli.
Male
2.6/5
Female
N/A
Roberto Cavalli Customer Service vs. Competitors
Compared to its competitors, Roberto Cavalli's Customer Service score is rated right below Marc Jacobs.
| COMPANY | Customer Service Score | |
|---|---|---|
| Tom Ford International | 4/5 |
| Marc Jacobs | 3.5/5 |
| Roberto Cavalli | 3.4/5 |
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Roberto Cavalli as an Employer
3.4/5
Roberto Cavalli has a 3.4/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Roberto Cavalli scored a 11 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Roberto Cavalli would recommend the brand to a friend. ENPS measures how likely Roberto Cavalli employees would recommend working at Roberto Cavalli to a friend.
Net Promoter Score
11
NPS Score
| 44% | Promoters |
|---|---|
| 23% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
