Rockland Trust NPS & Customer Reviews

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Rockland Trust

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Rockland Trust

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About Rockland Trust's Brand

Rockland Trust is a small community bank that is FDIC insured and has over 80 locations. Among its major competitors, Rockland Trust is ranked in 2nd place for NPS while Enterprise Bancorp is 1st, and Bank of America is 3rd.

Brand at a Glance

90%

Customer Loyalty

4.1/5

Product Quality

3.6/5

Pricing

4/5

Customer Service

Rockland Trust Ranking

^#1 / 4 of its competitors

Rockland Trust NPS

Rockland Trust's Net Promoter Score (NPS) is a 40 with 68% Promoters, 4% Passives, and 28% Detractors. Net Promoter Score tracks whether Rockland Trust's customers would recommend using the product based on a scale of -100 to 100.

Rockland Trust Overall NPS

NPS

68%	Promoters
4%	Passives
28%	Detractors

Rockland Trust NPS Trend

-100

-50

100

Summary	Date	Score
Aug 2023 45	Aug 2023	45
Dec 2023 50	Dec 2023	50
Jan 2024 43	Jan 2024	43
Feb 2024 50	Feb 2024	50
Mar 2024 41	Mar 2024	41
Apr 2024 33	Apr 2024	33
Sep 2024 27	Sep 2024	27
Oct 2024 30	Oct 2024	30
Nov 2024 33	Nov 2024	33
May 2025 37	May 2025	37
Jun 2025 37	Jun 2025	37
Oct 2025 40	Oct 2025	40

How Other Brands Compare

Rockland Trust is ranked first for NPS among its competitors. Bank of America and Santander Bank come in second and third, with Citizens Financial Group coming in at #4.

	Rockland Trust	Bank of America	Santander Bank	Citizens Financial Group
Global Ranking	#-	#152	#-	#-
NPS	40	2	-12	-68
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$298.80B	$59.30B	$13.72B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Rockland Trust NPS by Gender

Rockland Trust's NPS was rated 34 by both Female and Male customers on Comparably.

Male

Rockland Trust's NPS was rated 34 by Male customers on Comparably.

67%

Promoters

Passives

33%

Detractors

Female

Rockland Trust's NPS was rated 34 by Female customers on Comparably.

67%

Promoters

Passives

33%

Detractors

Rockland Trust NPS by Ethnicity

Rockland Trust's NPS was rated 34 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 34	Caucasian	34

Rockland Trust NPS by Age

Rockland Trust's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.

100

Summary

Age

Promoters

Passives

Detractors

46-50

50%

66+

75%

25%

Rockland Trust NPS by Usage

Rockland Trust's NPS was rated 60 points by customers who have used Rockland Trust's products/services for Over 10 Years.

-100

-50

100

Summary	Usage	Score
Over 10 Years 60	Over 10 Years	60

Rockland Trust NPS vs. Competitors

Compared to its competitors, Rockland Trust's NPS is rated right above Bank of America, and is preceded by Enterprise Bancorp.

COMPANY		NPS Score
	Enterprise Bancorp	100
	Rockland Trust	40
	Bank of America	2
	Eastern Bank	-5
	Santander Bank	-12
	Citizens Financial Group	-68

Rockland Trust Customer Reviews

Out of the 4 Rockland Trust customer reviews 2 were positive and 2 were constructive. Rockland Trust customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Rockland Trust Customer Loyalty

90%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

90% of Rockland Trust users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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90%

10%

Rockland Trust Customer Loyalty Score by Gender

Female customers rated Rockland Trust's Customer Loyalty score 15% higher than Male customers.

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Male

85%

Yes

Female

100%

Yes

Rockland Trust Customer Loyalty Score by Ethnicity

Rockland Trust's Customer Loyalty score was rated 85% by Caucasian customers on Comparably.

% who answered "Yes"

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out of 100

Caucasian

Rockland Trust Customer Loyalty Score by Age

Rockland Trust's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.

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20%

40%

60%

80%

100%

Summary	Age	Score
46-50 78%	46-50	78%
66+ 100%	66+	100%

Rockland Trust Customer Loyalty Score by Usage

Rockland Trust's Customer Loyalty score was rated 100% by customers who have used Rockland Trust's products/services for Over 10 Years.

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Over 10 Years	100%

Rockland Trust Customer Loyalty Score by Industry

Rockland Trust's Customer Loyalty score was rated 70% by Accounting industry customers.

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Accounting	70%

Rockland Trust Customer Loyalty vs. Competitors

Compared to its competitors, Rockland Trust's Customer Loyalty score is rated right above Eastern Bank, and is preceded by Enterprise Bancorp.

COMPANY		Customer Loyalty Score
	Enterprise Bancorp	100%
	Rockland Trust	90%
	Eastern Bank	82%
	Bank of America	80%
	Santander Bank	76%
	Citizens Financial Group	71%

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Rockland Trust Product Quality

4.1/5

Rockland Trust has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

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Rockland Trust Product Information

Rockland Trust’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Rockland Trust's product the highest.

Website: http://www.rocklandtrust.com

Company Size: 1,001-5,000 Employees

Industry

Tech

Ecommerce and Marketplaces

FinTech

Quick Insights into Rockland Trust Product Quality

Rockland Trust's Product Quality score was rated highest by customers ages 66+, and rated lowest by customers ages 46-50.

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Ranked Rockland Trust Product Quality the Highest

66+	4.4
Over 10 Years	4
Male	3.6

Ranked Rockland Trust Product Quality the Lowest

Female	3.3
46-50	3

Rockland Trust Product Quality Score by Gender

Male customers rated Rockland Trust's Product Quality score 0.3 stars higher than Female customers.

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Male

3.6/5

Female

3.3/5

Rockland Trust Product Quality Score by Ethnicity

Rockland Trust's Product Quality score was rated 3.4 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 3.4	Caucasian	3.4

Rockland Trust Product Quality Score by Age

Rockland Trust's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.

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Summary	Age	Score
46-50 3	46-50	3
66+ 4.4	66+	4.4

Rockland Trust Product Quality Score by Usage

Rockland Trust's Product Quality score was rated 4 stars by customers who have used Rockland Trust's products/services for Over 10 Years.

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Over 10 Years	4

Rockland Trust Product Quality Score by Industry

Rockland Trust's Product Quality score was rated 2.6 stars by Accounting industry customers.

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Accounting	2.6

Rockland Trust Product Quality vs. Competitors

Compared to its competitors, Rockland Trust's Product Quality score is rated right above Bank of America, and is preceded by Enterprise Bancorp.

COMPANY		Product Quality Score
	Enterprise Bancorp	5/5
	Rockland Trust	4.1/5
	Bank of America	3.5/5
	Eastern Bank	3/5
	Santander Bank	3/5
	Citizens Financial Group	1.5/5

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Rockland Trust Pricing

Rockland Trust ROI & Value For Money

3.6/5

Rockland Trust has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

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Rockland Trust Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.

Quick Insights into Rockland Trust ROI

Rockland Trust's ROI score was rated highest by customers who have used Rockland Trust's products/services for Over 10 Years, and rated lowest by customers ages 46-50.

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Ranked Rockland Trust ROI the Highest

Over 10 Years	3.7
66+	3.6
Male	3.4

Ranked Rockland Trust ROI the Lowest

Female	3.1
46-50	2.9

Rockland Trust ROI Score by Gender

Male customers rated Rockland Trust's ROI score 0.3 stars higher than Female customers.

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Male

3.4/5

Female

3.1/5

Rockland Trust ROI Score by Ethnicity

Rockland Trust's ROI score was rated 3.2 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 3.2	Caucasian	3.2

Rockland Trust ROI Score by Age

Rockland Trust's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.

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Summary	Age	Score
46-50 2.9	46-50	2.9
66+ 3.6	66+	3.6

Rockland Trust ROI Score by Usage

Rockland Trust's ROI score was rated 3.7 stars by customers who have used Rockland Trust's products/services for Over 10 Years.

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Over 10 Years	3.7

Rockland Trust ROI Score by Industry

Rockland Trust's ROI score was rated 3.1 stars by Accounting industry customers.

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Accounting	3.1

Rockland Trust Pricing vs. Competitors

Compared to its competitors, Rockland Trust's ROI score is rated right above Bank of America, and is preceded by Enterprise Bancorp.

COMPANY		Pricing Score
	Enterprise Bancorp	5/5
	Rockland Trust	3.6/5
	Bank of America	3.3/5
	Eastern Bank	3/5
	Santander Bank	2.9/5
	Citizens Financial Group	1.7/5

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Rockland Trust Customer Satisfaction (CSAT)

Rockland Trust Customer Satisfaction (CSAT) Score

63 / 100

Rockland Trust has an overall Customer Satisfaction score of 63 rated by its users and customers.

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Very Satisfied	53%
Satisfied	10%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	11%
Very Dissatisfied	26%

Very Satisfied

53%

Satisfied

10%

Neither Satisfied nor Dissatisfied

Dissatisfied

11%

Very Dissatisfied

26%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Rockland Trust Customer Satisfaction

Rockland Trust's Customer Satisfaction score was rated highest by Female customers, and rated lowest by customers ages 46-50.

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Ranked Rockland Trust Customer Satisfaction the Highest

Female	67%
66+	50%
Caucasian	50%

Ranked Rockland Trust Customer Satisfaction the Lowest

Male	50%
46-50	34%

Rockland Trust Customer Satisfaction Score by Gender

Female customers rated Rockland Trust's Customer Satisfaction score 17 points higher than Male customers.

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50 / 100

Male

	Very Satisfied	50%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	17%
	Very Dissatisfied	33%

67 / 100

Female

	Very Satisfied	67%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	33%
	Very Dissatisfied	0%

Rockland Trust Customer Satisfaction Score by Ethnicity

Caucasian
50%

CSAT according to Caucasian

Rockland Trust's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.

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50 / 100

Very Satisfied	50%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	17%
Very Dissatisfied	33%

Very Satisfied

50%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

17%

Very Dissatisfied

33%

Rockland Trust Customer Satisfaction Score by Age

Rockland Trust's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.

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100

Breakdown

Age

Score

46-50

34%

66+

50%

Rockland Trust Customer Satisfaction Score by Usage

Rockland Trust's Customer Satisfaction score was rated 50 points by customers who have used Rockland Trust's products/services for Over 10 Years.

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Over 10 Years	50

Rockland Trust Customer Satisfaction Score by Industry

Rockland Trust's Customer Satisfaction score was rated 33 points by Accounting industry customers.

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			"label": "Accounting",
			"groupId": 495,
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			"text": "Rockland Trust's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "max",
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Accounting	33

Rockland Trust Customer Satisfaction vs. Competitors

Compared to its competitors, Rockland Trust's Customer Satisfaction score is rated right above Eastern Bank, and is preceded by Bank of America.

COMPANY		Customer Satisfaction (CSAT) Score
	Enterprise Bancorp	100%
	Bank of America	70%
	Rockland Trust	63%
	Eastern Bank	58%
	Santander Bank	51%
	Citizens Financial Group	18%

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Rockland Trust Customer Service

4/5

Rockland Trust has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About Rockland Trust's Customer Service

Address

75 Moody Street, Waltham, MA

Website

http://www.rocklandtrust.com

Quick Insights into Rockland Trust Customer Service

Rockland Trust's Customer Service score was rated highest by customers who have used Rockland Trust's products/services for Over 10 Years, and rated lowest by customers ages 46-50.

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Ranked Rockland Trust Customer Service the Highest

Over 10 Years	4.1
66+	3.9
Male	3.6

Ranked Rockland Trust Customer Service the Lowest

Female	3.5
46-50	3

Rockland Trust Customer Service Score by Gender

Male customers rated Rockland Trust's Customer Service score 0.1 stars higher than Female customers.

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Male

3.6/5

Female

3.5/5

Rockland Trust Customer Service Score by Ethnicity

Rockland Trust's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.5	Caucasian	3.5

Rockland Trust Customer Service Score by Age

Rockland Trust's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.

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100

Summary	Age	Customer Service Score
46-50 3	46-50	3
66+ 3.9	66+	3.9

Rockland Trust Customer Service Score by Usage

Rockland Trust's Customer Service score was rated 4.1 stars by customers who have used Rockland Trust's products/services for Over 10 Years.

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Over 10 Years	4.1

Rockland Trust Customer Service Score by Industry

Rockland Trust's Customer Service score was rated 3.5 stars by Accounting industry customers.

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Accounting	3.5

Rockland Trust Customer Service vs. Competitors

Compared to its competitors, Rockland Trust's Customer Service score is rated right above Bank of America, and is preceded by Enterprise Bancorp.

COMPANY		Customer Service Score
	Enterprise Bancorp	5/5
	Rockland Trust	4/5
	Bank of America	3.4/5
	Eastern Bank	3.1/5
	Santander Bank	3/5
	Citizens Financial Group	1.7/5

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Rockland Trust as an Employer

2.5/5

Rockland Trust has a 2.5/5 stars for its overall company culture rated by their employees

top

CEO of Rockland Trust

Christopher Oddleifson

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Rockland Trust scored a 40 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Rockland Trust would recommend the brand to a friend. ENPS measures how likely Rockland Trust employees would recommend working at Rockland Trust to a friend.

Net Promoter Score

NPS Score

68%	Promoters
4%	Passive
28%	Detractors

Employee Net Promoter Score

-1

eNPS Score

46%	Promoters
7%	Passive
47%	Detractors

Global Ranking Snapshot

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