-48
NPS
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Round Table Pizza
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About Round Table Pizza's Brand
Round Table Pizza owns and operates a chain of pizza parlors in the western United States. Among its major competitors, Round Table Pizza is ranked in 4th place for NPS while Domino's Pizza is 1st, and Papa John's is 2nd.
Brand at a Glance
82%
Customer Loyalty
2.2/5
Product Quality
2/5
Pricing
1.9/5
Customer Service
Round Table Pizza Ranking
- #4 / 4 of its competitors
Round Table Pizza NPS
Round Table Pizza's Net Promoter Score (NPS) is a -48 with 24% Promoters, 4% Passives, and 72% Detractors. Net Promoter Score tracks whether Round Table Pizza's customers would recommend using the product based on a scale of -100 to 100.
Round Table Pizza Overall NPS
| 24% | Promoters |
|---|---|
| 4% | Passives |
| 72% | Detractors |
Round Table Pizza NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -53 | Aug 2023 | -53 |
Sep 2023 -53 | Sep 2023 | -53 |
Oct 2023 -53 | Oct 2023 | -53 |
Dec 2023 -53 | Dec 2023 | -53 |
Feb 2024 -53 | Feb 2024 | -53 |
Mar 2024 -54 | Mar 2024 | -54 |
Apr 2024 -54 | Apr 2024 | -54 |
Jul 2024 -52 | Jul 2024 | -52 |
Aug 2024 -54 | Aug 2024 | -54 |
Feb 2025 -52 | Feb 2025 | -52 |
Jun 2025 -50 | Jun 2025 | -50 |
Sep 2025 -48 | Sep 2025 | -48 |
How Other Brands Compare
Round Table Pizza is ranked #4 for NPS among its competitors. Domino's Pizza and Papa John's come in first and second, with Pizza Hut coming in at third.
Round Table Pizza |  Domino's Pizza |  Pizza Hut |  Papa John's | |
| Global Ranking | #- | #115 | #153 | #- |
| NPS | -48 | 17 | 5 | 13 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $14.27B | $33.20B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Round Table Pizza NPS by Gender
Female customers rated Round Table Pizza's NPS 14 points higher than Male customers.
Male
-64
Round Table Pizza's NPS was rated -64 by Male customers on Comparably.
18%
Promoters
0%
Passives
82%
Detractors
Female
-50
Round Table Pizza's NPS was rated -50 by Female customers on Comparably.
23%
Promoters
4%
Passives
73%
Detractors
Round Table Pizza NPS by Ethnicity
Round Table Pizza's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -52 | Caucasian | -52 |
Hispanic or Latino -28 | Hispanic or Latino | -28 |
African American/Black -39 | African American/Black | -39 |
Other -80 | Other | -80 |
Round Table Pizza NPS by Age
Round Table Pizza's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Round Table Pizza NPS by Usage
Round Table Pizza's NPS was rated the highest by customers who have used Round Table Pizza's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -67 | 5 to 10 Years | -67 |
Over 10 Years -52 | Over 10 Years | -52 |
Round Table Pizza NPS vs. Competitors
Compared to its competitors, Round Table Pizza's NPS is rated right below Pizza Hut.
| COMPANY | NPS Score | |
|---|---|---|
| Domino's Pizza | 17 |
| Papa John's | 13 |
| Pizza Hut | 5 |
| Round Table Pizza | -48 |
Round Table Pizza Customer Reviews
Out of the 14 Round Table Pizza customer reviews 3 were positive and 11 were constructive. Round Table Pizza customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Round Table Pizza Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Round Table Pizza users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Round Table Pizza Customer Loyalty Score by Gender
Male customers rated Round Table Pizza's Customer Loyalty score 4% higher than Female customers.
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Male
86%
Yes
Female
82%
Yes
Round Table Pizza Customer Loyalty Score by Ethnicity
Round Table Pizza's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Round Table Pizza.
82
out of 100
Caucasian
92
out of 100
Hispanic or Latino
100
out of 100
African American/Black
78
out of 100
Other
Round Table Pizza Customer Loyalty Score by Age
Round Table Pizza's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 91% | 36-40 | 91% |
41-45 92% | 41-45 | 92% |
46-50 80% | 46-50 | 80% |
51-55 66% | 51-55 | 66% |
56-60 70% | 56-60 | 70% |
61-65 100% | 61-65 | 100% |
66+ 72% | 66+ | 72% |
Round Table Pizza Customer Loyalty Score by Usage
Round Table Pizza's Customer Loyalty score was rated the highest by customers who have used Round Table Pizza's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Round Table Pizza Customer Loyalty Score by Industry
Round Table Pizza's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Round Table Pizza Customer Loyalty vs. Competitors
Compared to its competitors, Round Table Pizza's Customer Loyalty score is rated right above Domino's Pizza, and is preceded by Papa John's.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Papa John's | 86% |
| Round Table Pizza | 82% |
| Domino's Pizza | 76% |
| Pizza Hut | 74% |
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Round Table Pizza Product Quality
2.2/5
Round Table Pizza has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Round Table Pizza Product Information
Round Table Pizza’s product quality score is a 2.2 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated Round Table Pizza's product the highest. Reviewers from the Accounting industry rated Round Table Pizza the lowest at 1.5.
- Website
- www.roundtablepizza.com
- Company Size
- 51-200 Employees
Industry
Tech
Food & Beverages
Quick Insights into Round Table Pizza Product Quality
Round Table Pizza's Product Quality score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by Other customers.
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Ranked Round Table Pizza Product Quality the Highest
Ranked Round Table Pizza Product Quality the Lowest
Round Table Pizza Product Quality Score by Gender
Female customers rated Round Table Pizza's Product Quality score 0.5 stars higher than Male customers.
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Male
1.7/5
Female
2.2/5
Round Table Pizza Product Quality Score by Ethnicity
Round Table Pizza's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Hispanic or Latino 2.2 | Hispanic or Latino | 2.2 |
African American/Black 2.4 | African American/Black | 2.4 |
Other 1.5 | Other | 1.5 |
Round Table Pizza Product Quality Score by Age
Round Table Pizza's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2 | 36-40 | 2 |
41-45 1.6 | 41-45 | 1.6 |
46-50 1.8 | 46-50 | 1.8 |
51-55 2.3 | 51-55 | 2.3 |
56-60 1.7 | 56-60 | 1.7 |
61-65 1.6 | 61-65 | 1.6 |
66+ 2.7 | 66+ | 2.7 |
Round Table Pizza Product Quality Score by Usage
Round Table Pizza's Product Quality score was rated the highest by customers who have used Round Table Pizza's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Round Table Pizza Product Quality Score by Industry
Round Table Pizza's Product Quality score was rated the highest by Business and Consumer Services industry customers, and the lowest by Accounting industry customers.
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Round Table Pizza Product Quality vs. Competitors
Compared to its competitors, Round Table Pizza's Product Quality score is rated right below Pizza Hut.
| COMPANY | Product Quality Score | |
|---|---|---|
| Papa John's | 4.2/5 |
| Domino's Pizza | 3.7/5 |
| Pizza Hut | 3.6/5 |
| Round Table Pizza | 2.2/5 |
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Round Table Pizza Pricing
Round Table Pizza ROI & Value For Money
2/5
Round Table Pizza has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Round Table Pizza Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry. The users from the Accounting industry think that they had the lowest ROI from Round Table Pizza.
Quick Insights into Round Table Pizza ROI
Round Table Pizza's ROI score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers from the Tech industry.
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Ranked Round Table Pizza ROI the Highest
Ranked Round Table Pizza ROI the Lowest
Round Table Pizza ROI Score by Gender
Female customers rated Round Table Pizza's ROI score 0.3 stars higher than Male customers.
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Male
1.5/5
Female
1.8/5
Round Table Pizza ROI Score by Ethnicity
Round Table Pizza's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
African American/Black 1.9 | African American/Black | 1.9 |
Other 1.5 | Other | 1.5 |
Round Table Pizza ROI Score by Age
Round Table Pizza's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 1.7 | 41-45 | 1.7 |
46-50 1.7 | 46-50 | 1.7 |
51-55 2.1 | 51-55 | 2.1 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.4 | 66+ | 2.4 |
Round Table Pizza ROI Score by Usage
Round Table Pizza's ROI score was rated the highest by customers who have used Round Table Pizza's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Round Table Pizza ROI Score by Industry
Round Table Pizza's ROI score was rated the highest by Business and Consumer Services industry customers, and the lowest by Tech industry customers.
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Round Table Pizza Pricing vs. Competitors
Compared to its competitors, Round Table Pizza's ROI score is rated right below Pizza Hut.
| COMPANY | Pricing Score | |
|---|---|---|
| Papa John's | 3.9/5 |
| Domino's Pizza | 3.6/5 |
| Pizza Hut | 3.3/5 |
| Round Table Pizza | 2/5 |
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Round Table Pizza Customer Satisfaction (CSAT)
Round Table Pizza Customer Satisfaction (CSAT) Score
31 / 100
Round Table Pizza has an overall Customer Satisfaction score of 31 rated by its users and customers.
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Very Satisfied
21%
Satisfied
10%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
9%
Very Dissatisfied
57%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Round Table Pizza Customer Satisfaction
Round Table Pizza's Customer Satisfaction score was rated highest by customers ages 51-55, and rated lowest by customers ages 56-60.
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Ranked Round Table Pizza Customer Satisfaction the Highest
Ranked Round Table Pizza Customer Satisfaction the Lowest
Round Table Pizza Customer Satisfaction Score by Gender
Female customers rated Round Table Pizza's Customer Satisfaction score 11 points higher than Male customers.
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17 / 100
MaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 3% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 9% | |
Very Dissatisfied | 74% |
28 / 100
FemaleVery Satisfied | 22% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 2% | |
Very Dissatisfied | 66% |
Round Table Pizza Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Round Table Pizza's Customer Satisfaction (CSAT) score was rated 22% according to Caucasian users and customers.
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22 / 100
Very Satisfied
20%
Satisfied
2%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
5%
Very Dissatisfied
73%
CSAT according to Hispanic or Latino
Round Table Pizza's Customer Satisfaction (CSAT) score was rated 27% according to Hispanic or Latino users and customers.
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27 / 100
Very Satisfied
18%
Satisfied
9%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
73%
CSAT according to African American/Black
Round Table Pizza's Customer Satisfaction (CSAT) score was rated 37% according to African American/Black users and customers.
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37 / 100
Very Satisfied
25%
Satisfied
12%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
50%
CSAT according to Other
Round Table Pizza's Customer Satisfaction (CSAT) score was rated 15% according to Other users and customers.
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15 / 100
Very Satisfied
10%
Satisfied
5%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
5%
Very Dissatisfied
70%
Round Table Pizza Customer Satisfaction Score by Age
Round Table Pizza's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 20% | |||||||||||||||
| 41-45 | 30% | |||||||||||||||
| 46-50 | 22% | |||||||||||||||
| 51-55 | 43% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 23% | |||||||||||||||
| 66+ | 25% |
Round Table Pizza Customer Satisfaction Score by Usage
Round Table Pizza's Customer Satisfaction score was rated the highest by customers who have used Round Table Pizza's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Round Table Pizza Customer Satisfaction Score by Industry
Round Table Pizza's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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{
"title": "Round Table Pizza Customer Satisfaction Score by Industry",
"text": "Round Table Pizza's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
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"label": "Tech",
"groupId": 104,
"score": 29,
"stars": 0,
"csatScore": 29,
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"scoreClassName": "max",
"scoreLabel": 29
},
{
"label": "Accounting",
"groupId": 495,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Round Table Pizza's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
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},
{
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"groupId": 504,
"score": 20,
"stars": 0,
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"groupId": 521,
"score": 17,
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]
}Round Table Pizza Customer Satisfaction vs. Competitors
Compared to its competitors, Round Table Pizza's Customer Satisfaction score is rated right below Pizza Hut.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Papa John's | 86% |
| Domino's Pizza | 75% |
| Pizza Hut | 68% |
| Round Table Pizza | 31% |
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Round Table Pizza Customer Service
1.9/5
Round Table Pizza has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
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About Round Table Pizza's Customer Service
Address
Concord, CA
Website
www.roundtablepizza.com
Quick Insights into Round Table Pizza Customer Service
Round Table Pizza's Customer Service score was rated highest by customers from the Government and Public Policy industry, and rated lowest by customers from the Tech industry.
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Ranked Round Table Pizza Customer Service the Highest
Ranked Round Table Pizza Customer Service the Lowest
Round Table Pizza Customer Service Score by Gender
Female customers rated Round Table Pizza's Customer Service score 0.2 stars higher than Male customers.
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Male
1.5/5
Female
1.7/5
Round Table Pizza Customer Service Score by Ethnicity
Round Table Pizza's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 2.2 | Hispanic or Latino | 2.2 |
African American/Black 2.4 | African American/Black | 2.4 |
Other 1.5 | Other | 1.5 |
Round Table Pizza Customer Service Score by Age
Round Table Pizza's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.7 | 36-40 | 1.7 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2.2 | 51-55 | 2.2 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.9 | 66+ | 1.9 |
Round Table Pizza Customer Service Score by Usage
Round Table Pizza's Customer Service score was rated the highest by customers who have used Round Table Pizza's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Round Table Pizza Customer Service Score by Industry
Round Table Pizza's Customer Service score was rated the highest by Government and Public Policy industry customers, and the lowest by Tech industry customers.
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Round Table Pizza Customer Service vs. Competitors
Compared to its competitors, Round Table Pizza's Customer Service score is rated right below Pizza Hut.
| COMPANY | Customer Service Score | |
|---|---|---|
| Papa John's | 4/5 |
| Domino's Pizza | 3.7/5 |
| Pizza Hut | 3.4/5 |
| Round Table Pizza | 1.9/5 |
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Round Table Pizza as an Employer
2.5/5
Round Table Pizza has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Round Table Pizza scored a -48 for Net Promoter Score and a -61 for Employee Net Promoter Score. NPS gauges how likely a customer of Round Table Pizza would recommend the brand to a friend. ENPS measures how likely Round Table Pizza employees would recommend working at Round Table Pizza to a friend.
Net Promoter Score
-48
NPS Score
| 24% | Promoters |
|---|---|
| 4% | Passive |
| 72% | Detractors |
Employee Net Promoter Score
-61
eNPS Score
| 13% | Promoters |
|---|---|
| 13% | Passive |
| 74% | Detractors |
