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NPS
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Roundy's
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About Roundy's' Brand
Among its major competitors, Roundy's is ranked in 3rd place for NPS while ezCater is 1st, and Kroger is 2nd.
Brand at a Glance
73%
Customer Loyalty
3.3/5
Product Quality
3.1/5
Pricing
2.9/5
Customer Service
Roundy's Ranking
- #3 / 4 of its competitors
Roundy's NPS
Roundy's's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Roundy's's customers would recommend using the product based on a scale of -100 to 100.
Roundy's Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Roundy's NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -50 | Sep 2023 | -50 |
Feb 2024 -66 | Feb 2024 | -66 |
Oct 2024 -25 | Oct 2024 | -25 |
Jul 2025 0 | Jul 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Roundy's NPS vs. Competitors
Compared to its competitors, Roundy's's NPS is rated right above A.G. Barr, and is preceded by Kroger.
| COMPANY | NPS Score | |
|---|---|---|
 | ezCater | 15 |
 | Kroger | 0 |
| Roundy's | 0 |
 | A.G. Barr | N/A |
 | Finsbury Food Group | N/A |
Roundy's Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Roundy's users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Roundy's Customer Loyalty vs. Competitors
Compared to its competitors, Roundy's's Customer Loyalty score is rated right above A.G. Barr, and is preceded by ezCater.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Kroger | 79% |
| ezCater | 78% |
| Roundy's | 73% |
| A.G. Barr | N/A |
| Finsbury Food Group | N/A |
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Roundy's Product Quality
3.3/5
Roundy's has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Roundy's Product Information
Roundy's’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Roundy's Product Quality vs. Competitors
Compared to its competitors, Roundy's's Product Quality score is rated right above A.G. Barr, and is preceded by Kroger.
| COMPANY | Product Quality Score | |
|---|---|---|
| ezCater | 3.5/5 |
| Kroger | 3.4/5 |
| Roundy's | 3.3/5 |
| A.G. Barr | N/A |
| Finsbury Food Group | N/A |
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Roundy's Pricing
Roundy's ROI & Value For Money
3.1/5
Roundy's has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Roundy's Pricing vs. Competitors
Compared to its competitors, Roundy's's ROI score is rated right above A.G. Barr, and is preceded by Kroger.
| COMPANY | Pricing Score | |
|---|---|---|
| ezCater | 4/5 |
| Kroger | 3.2/5 |
| Roundy's | 3.1/5 |
| A.G. Barr | N/A |
| Finsbury Food Group | N/A |
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Roundy's Customer Satisfaction (CSAT)
Roundy's Customer Satisfaction (CSAT) Score
80 / 100
Roundy's has an overall Customer Satisfaction score of 80 rated by its users and customers.
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Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Roundy's Customer Satisfaction vs. Competitors
Compared to its competitors, Roundy's's Customer Satisfaction score is rated right above ezCater.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Roundy's | 80% |
| ezCater | 68% |
| Kroger | 59% |
| A.G. Barr | 0% |
| Finsbury Food Group | 0% |
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Roundy's Customer Service
2.9/5
Roundy's has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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Roundy's Customer Service vs. Competitors
Compared to its competitors, Roundy's's Customer Service score is rated right above A.G. Barr, and is preceded by Kroger.
| COMPANY | Customer Service Score | |
|---|---|---|
| ezCater | 3.8/5 |
| Kroger | 3.2/5 |
| Roundy's | 2.9/5 |
| A.G. Barr | N/A |
| Finsbury Food Group | N/A |
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Roundy's as an Employer
Consumer vs. Employees
Roundy's scored a 0 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Roundy's would recommend the brand to a friend. ENPS measures how likely Roundy's employees would recommend working at Roundy's to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 46% | Promoters |
|---|---|
| 7% | Passive |
| 47% | Detractors |
