S&P Capital IQ NPS

S&P Capital IQ's Net Promoter Score (NPS) is a -75 with 0% Promoters, 25% Passives, and 75% Detractors. Net Promoter Score tracks whether S&P Capital IQ's customers would recommend using the product based on a scale of -100 to 100.

S&P Capital IQ Overall NPS

-75

NPS

0%	Promoters
25%	Passives
75%	Detractors

S&P Capital IQ NPS Trend

-100

-50

0

50

100

Summary	Date	Score
Sep 2020 -100	Sep 2020	-100
Dec 2020 -50	Dec 2020	-50
Jan 2021 -66	Jan 2021	-66
Nov 2021 -75	Nov 2021	-75

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.