74
NPS
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YCharts
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About YCharts' Brand
YCharts powers the insights & conversations behind smarter investment decisions and better financial futures. Built for financial advisors and asset managers, YCharts offers comprehensive data, powerful visualization tools, and advanced analytics for equity, mutual fund and ETF research, portfolio construction, idea generation, and market monitoring. More information: ycharts.com and @ycharts. Among its major competitors, YCharts is ranked in 1st place for NPS while FactSet is 2nd, and Morningstar is 3rd.
Brand at a Glance
89%
Customer Loyalty
3.9/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
YCharts Ranking
- #1 / 4 of its competitors
YCharts NPS
YCharts's Net Promoter Score (NPS) is a 74 with 87% Promoters, 0% Passives, and 13% Detractors. Net Promoter Score tracks whether YCharts's customers would recommend using the product based on a scale of -100 to 100.
YCharts Overall NPS
| 87% | Promoters |
|---|---|
| 0% | Passives |
| 13% | Detractors |
YCharts NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Jan 2021 100 | Jan 2021 | 100 |
Feb 2021 100 | Feb 2021 | 100 |
Mar 2021 100 | Mar 2021 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
May 2022 100 | May 2022 | 100 |
Apr 2024 75 | Apr 2024 | 75 |
How Other Brands Compare
YCharts is ranked first for NPS among its competitors. FactSet and Morningstar come in second and third, with Thomson Reuters coming in at #4.
YCharts |  Thomson Reuters |  FactSet |  Morningstar | |
| Global Ranking | #- | #227 | #860 | #- |
| NPS | 74 | 7 | 35 | 14 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $40.72B | $12.04B | $10.00B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
YCharts NPS vs. Competitors
Compared to its competitors, YCharts's NPS is rated right above FactSet.
| COMPANY | NPS Score | |
|---|---|---|
| YCharts | 74 |
| FactSet | 35 |
| Morningstar | 14 |
| Thomson Reuters | 7 |
 | TradingView | 0 |
 | Rubikloud | N/A |
YCharts Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of YCharts users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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YCharts Customer Loyalty vs. Competitors
Compared to its competitors, YCharts's Customer Loyalty score is rated right above Thomson Reuters, and is preceded by TradingView.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| TradingView | 100% |
| YCharts | 89% |
| Thomson Reuters | 80% |
| Morningstar | 75% |
| FactSet | 72% |
| Rubikloud | N/A |
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YCharts Product Quality
3.9/5
YCharts has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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YCharts Product Information
YCharts’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://ycharts.com
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
FinTech
SaaS
YCharts Product Quality vs. Competitors
Compared to its competitors, YCharts's Product Quality score is rated right above FactSet.
| COMPANY | Product Quality Score | |
|---|---|---|
| YCharts | 3.9/5 |
| FactSet | 3.7/5 |
| Thomson Reuters | 3.7/5 |
| Morningstar | 3.5/5 |
| TradingView | 3.2/5 |
| Rubikloud | N/A |
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YCharts Pricing
YCharts ROI & Value For Money
4.1/5
YCharts has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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YCharts Pricing vs. Competitors
Compared to its competitors, YCharts's ROI score is rated right above FactSet.
| COMPANY | Pricing Score | |
|---|---|---|
| YCharts | 4.1/5 |
| FactSet | 4/5 |
| Thomson Reuters | 3.6/5 |
| Morningstar | 3.5/5 |
| TradingView | 2.7/5 |
| Rubikloud | N/A |
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YCharts Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
YCharts Customer Satisfaction vs. Competitors
Compared to its competitors, YCharts's Customer Satisfaction score is rated right above Rubikloud, and is preceded by TradingView.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| FactSet | 84% |
| Thomson Reuters | 68% |
| Morningstar | 67% |
| TradingView | 50% |
| YCharts | 0% |
| Rubikloud | 0% |
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YCharts Customer Service
4.1/5
YCharts has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About YCharts's Customer Service
Address
350 N La Salle St, Chicago, IL 60654
Website
http://ycharts.com
Phone Number
866-965-7552
YCharts's Social Links
YCharts Customer Service vs. Competitors
Compared to its competitors, YCharts's Customer Service score is rated right above FactSet.
| COMPANY | Customer Service Score | |
|---|---|---|
| YCharts | 4.1/5 |
| FactSet | 4/5 |
| Thomson Reuters | 3.5/5 |
| Morningstar | 3.5/5 |
| TradingView | 3.2/5 |
| Rubikloud | N/A |
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YCharts as an Employer
4.4/5
YCharts has a 4.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
YCharts scored a 74 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of YCharts would recommend the brand to a friend. ENPS measures how likely YCharts employees would recommend working at YCharts to a friend.
Net Promoter Score
74
NPS Score
| 87% | Promoters |
|---|---|
| 0% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
