-93
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Safeco Insurance
Marketing or Exec? Claim Your Free Account
About Safeco Insurance's Brand
At Safeco Insurance, we understand your time is precious – and so is the life you’ve worked hard to build. Among its major competitors, Safeco Insurance is ranked in 5th place for NPS while Travelers is 1st, and Progressive Insurance is 2nd.
Brand at a Glance
69%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Safeco Insurance Ranking
- #4 / 4 of its competitors
Safeco Insurance NPS
Safeco Insurance's Net Promoter Score (NPS) is a -93 with 3% Promoters, 1% Passives, and 96% Detractors. Net Promoter Score tracks whether Safeco Insurance's customers would recommend using the product based on a scale of -100 to 100.
Safeco Insurance Overall NPS
| 3% | Promoters |
|---|---|
| 1% | Passives |
| 96% | Detractors |
Safeco Insurance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 -94 | Jan 2025 | -94 |
Feb 2025 -94 | Feb 2025 | -94 |
Mar 2025 -94 | Mar 2025 | -94 |
Apr 2025 -94 | Apr 2025 | -94 |
May 2025 -94 | May 2025 | -94 |
Jun 2025 -94 | Jun 2025 | -94 |
Jul 2025 -94 | Jul 2025 | -94 |
Aug 2025 -94 | Aug 2025 | -94 |
Sep 2025 -94 | Sep 2025 | -94 |
Nov 2025 -94 | Nov 2025 | -94 |
Dec 2025 -94 | Dec 2025 | -94 |
Jan 2026 -94 | Jan 2026 | -94 |
How Other Brands Compare
Safeco Insurance is ranked #4 for NPS among its competitors. Travelers and Progressive Insurance come in first and second, with The Hartford coming in at third.
Safeco Insurance |  Travelers |  The Hartford |  Progressive Insurance | |
| Global Ranking | #- | #381 | #626 | #967 |
| NPS | -93 | -8 | -30 | -16 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $37.99B | $17.87B | $55.91B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Safeco Insurance NPS by Gender
Safeco Insurance's NPS was rated -97 by both Female and Male customers on Comparably.
Male
-97
Safeco Insurance's NPS was rated -97 by Male customers on Comparably.
1%
Promoters
1%
Passives
98%
Detractors
Female
-97
Safeco Insurance's NPS was rated -97 by Female customers on Comparably.
1%
Promoters
1%
Passives
98%
Detractors
Safeco Insurance NPS by Ethnicity
Safeco Insurance's NPS was rated the highest by Native American customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -97 | Caucasian | -97 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black -100 | African American/Black | -100 |
Asian or Pacific Islander -100 | Asian or Pacific Islander | -100 |
Native American -67 | Native American | -67 |
Other -100 | Other | -100 |
Safeco Insurance NPS by Age
Safeco Insurance's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Safeco Insurance NPS by Usage
Safeco Insurance's NPS was rated the highest by customers who have used Safeco Insurance's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -94 | Less than 1 Year | -94 |
1 to 2 Years -89 | 1 to 2 Years | -89 |
2 to 5 Years -96 | 2 to 5 Years | -96 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -100 | Over 10 Years | -100 |
Safeco Insurance NPS vs. Competitors
Compared to its competitors, Safeco Insurance's NPS is rated right below GEICO.
| COMPANY | NPS Score | |
|---|---|---|
 | Liberty Mutual Strategic Ventures | N/A |
| Travelers | -8 |
| Progressive Insurance | -16 |
| The Hartford | -30 |
 | GEICO | -64 |
| Safeco Insurance | -93 |
Safeco Insurance Customer Reviews
Out of the 57 Safeco Insurance customer reviews 0 were positive and 57 were constructive. Safeco Insurance customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Safeco Insurance Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Safeco Insurance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Safeco Insurance Customer Loyalty Score by Gender
Male customers rated Safeco Insurance's Customer Loyalty score 12% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Safeco Insurance.
Male
77%
Yes
Female
65%
Yes
Safeco Insurance Customer Loyalty Score by Ethnicity
Safeco Insurance's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Safeco Insurance.
70
out of 100
Caucasian
80
out of 100
Hispanic or Latino
87
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander
70
out of 100
Native American
65
out of 100
Other
Safeco Insurance Customer Loyalty Score by Age
Safeco Insurance's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Safeco Insurance.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 82% | 18-25 | 82% |
26-30 49% | 26-30 | 49% |
31-35 66% | 31-35 | 66% |
36-40 80% | 36-40 | 80% |
41-45 79% | 41-45 | 79% |
46-50 89% | 46-50 | 89% |
51-55 53% | 51-55 | 53% |
56-60 81% | 56-60 | 81% |
61-65 76% | 61-65 | 76% |
66+ 65% | 66+ | 65% |
Safeco Insurance Customer Loyalty Score by Usage
Safeco Insurance's Customer Loyalty score was rated the highest by customers who have used Safeco Insurance's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Safeco Insurance Customer Loyalty Score by Industry
Safeco Insurance's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Individual and Family Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Safeco Insurance Customer Loyalty vs. Competitors
Compared to its competitors, Safeco Insurance's Customer Loyalty score is rated right above Liberty Mutual Strategic Ventures, and is preceded by GEICO.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Travelers | 80% |
| Progressive Insurance | 80% |
| The Hartford | 71% |
| GEICO | 71% |
| Safeco Insurance | 69% |
| Liberty Mutual Strategic Ventures | N/A |
Unlock Safeco Insurance Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Safeco Insurance Customer Loyalty vs. Competitors data and gain insights into your customers today.
Safeco Insurance Product Quality
1.5/5
Safeco Insurance has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Safeco Insurance's overall Product Quality score rated by its users and customers.
Safeco Insurance Product Information
Safeco Insurance’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Energy and Manufacturing industry rated Safeco Insurance's product the highest. Reviewers from the Tech industry rated Safeco Insurance the lowest at 1.5.
- Website
- http://www.safeco.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Consumer Services
FinTech
Insurance
Media
Sports & Entertainment
Quick Insights into Safeco Insurance Product Quality
Safeco Insurance's Product Quality score was rated highest by customers from the Energy and Manufacturing industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Safeco Insurance's Product Quality.
Ranked Safeco Insurance Product Quality the Highest
Ranked Safeco Insurance Product Quality the Lowest
Safeco Insurance Product Quality Score by Gender
Safeco Insurance's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Safeco Insurance.
Male
1.5/5
Female
1.5/5
Safeco Insurance Product Quality Score by Ethnicity
Safeco Insurance's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Safeco Insurance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Safeco Insurance Product Quality Score by Age
Safeco Insurance's Product Quality score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Safeco Insurance.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Safeco Insurance Product Quality Score by Usage
Safeco Insurance's Product Quality score was rated 1.5 stars by customers who have used Safeco Insurance's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Safeco Insurance Product Quality Score by Industry
Safeco Insurance's Product Quality score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Safeco Insurance Product Quality vs. Competitors
Compared to its competitors, Safeco Insurance's Product Quality score is rated right above Liberty Mutual Strategic Ventures, and is preceded by GEICO.
| COMPANY | Product Quality Score | |
|---|---|---|
| Travelers | 2.7/5 |
| Progressive Insurance | 2.7/5 |
| The Hartford | 2.4/5 |
| GEICO | 1.8/5 |
| Safeco Insurance | 1.5/5 |
| Liberty Mutual Strategic Ventures | N/A |
Unlock Safeco Insurance Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Safeco Insurance Product Quality vs. Competitors data and gain insights into your customers today.
Safeco Insurance Pricing
Safeco Insurance ROI & Value For Money
1.5/5
Safeco Insurance has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Safeco Insurance's overall ROI score rated by its users and customers.
Safeco Insurance Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry. The users from the Accounting industry think that they had the lowest ROI from Safeco Insurance.
Quick Insights into Safeco Insurance ROI
Safeco Insurance's ROI score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Safeco Insurance's ROI score.
Ranked Safeco Insurance ROI the Highest
Ranked Safeco Insurance ROI the Lowest
Safeco Insurance ROI Score by Gender
Safeco Insurance's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Safeco Insurance.
Male
1.5/5
Female
1.5/5
Safeco Insurance ROI Score by Ethnicity
Safeco Insurance's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Safeco Insurance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Safeco Insurance ROI Score by Age
Safeco Insurance's ROI score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Safeco Insurance.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Safeco Insurance ROI Score by Usage
Safeco Insurance's ROI score was rated 1.5 stars by customers who have used Safeco Insurance's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Safeco Insurance ROI Score by Industry
Safeco Insurance's ROI score was rated the highest by Business and Consumer Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Safeco Insurance Pricing vs. Competitors
Compared to its competitors, Safeco Insurance's ROI score is rated right above Liberty Mutual Strategic Ventures, and is preceded by GEICO.
| COMPANY | Pricing Score | |
|---|---|---|
| Travelers | 2.6/5 |
| Progressive Insurance | 2.5/5 |
| The Hartford | 2.4/5 |
| GEICO | 1.7/5 |
| Safeco Insurance | 1.5/5 |
| Liberty Mutual Strategic Ventures | N/A |
Unlock Safeco Insurance ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Safeco Insurance ROI vs. Competitors data and gain insights into your customers today.
Safeco Insurance Customer Satisfaction (CSAT)
Safeco Insurance Customer Satisfaction (CSAT) Score
5 / 100
Safeco Insurance has an overall Customer Satisfaction score of 5 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
3%
Satisfied
2%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
14%
Very Dissatisfied
79%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Safeco Insurance Customer Satisfaction
Safeco Insurance's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers from the Real Estate industry.
Sign Up to unlock insights into how customers have ranked Safeco Insurance's Customer Satisfaction.
Ranked Safeco Insurance Customer Satisfaction the Highest
Ranked Safeco Insurance Customer Satisfaction the Lowest
Safeco Insurance Customer Satisfaction Score by Gender
Male customers rated Safeco Insurance's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Safeco Insurance.
5 / 100
MaleVery Satisfied | 3% | |
|---|---|---|
Satisfied | 2% | |
Neither Satisfied nor Dissatisfied | 1% | |
Dissatisfied | 15% | |
Very Dissatisfied | 79% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 1% | |
Dissatisfied | 9% | |
Very Dissatisfied | 90% |
Safeco Insurance Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Safeco Insurance's Customer Satisfaction (CSAT) score was rated 2% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Safeco Insurance.
2 / 100
Very Satisfied
1%
Satisfied
1%
Neither Satisfied nor Dissatisfied
1%
Dissatisfied
13%
Very Dissatisfied
84%
CSAT according to Hispanic or Latino
Safeco Insurance's Customer Satisfaction (CSAT) score was rated 11% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Safeco Insurance.
11 / 100
Very Satisfied
11%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
78%
CSAT according to African American/Black
Safeco Insurance's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Safeco Insurance.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
5%
Very Dissatisfied
95%
CSAT according to Asian or Pacific Islander
Safeco Insurance's Customer Satisfaction (CSAT) score was rated 0% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Safeco Insurance.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Native American
Safeco Insurance's Customer Satisfaction (CSAT) score was rated 0% according to Native American users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Safeco Insurance.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Other
Safeco Insurance's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Safeco Insurance.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
19%
Very Dissatisfied
81%
Safeco Insurance Customer Satisfaction Score by Age
Safeco Insurance's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Safeco Insurance.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 0% | |||||||||||||||
| 26-30 | 0% | |||||||||||||||
| 31-35 | 14% | |||||||||||||||
| 36-40 | 12% | |||||||||||||||
| 41-45 | 5% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 6% | |||||||||||||||
| 56-60 | 5% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
Safeco Insurance Customer Satisfaction Score by Usage
Safeco Insurance's Customer Satisfaction score was rated the highest by customers who have used Safeco Insurance's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Safeco Insurance Customer Satisfaction Score by Industry
Safeco Insurance's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Safeco Insurance Customer Satisfaction Score by Industry",
"text": "Safeco Insurance's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Real Estate industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 4,
"stars": 0,
"csatScore": 4,
"text": "Safeco Insurance's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 4
},
{
"label": "Accounting",
"groupId": 495,
"score": 14,
"stars": 0,
"csatScore": 14,
"text": "Safeco Insurance's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 14
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Safeco Insurance's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Safeco Insurance's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Safeco Insurance's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Safeco Insurance's Customer Satisfaction score is rated by Automotive and Transportation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Safeco Insurance's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Construction",
"groupId": 510,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Safeco Insurance's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Consulting",
"groupId": 511,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Safeco Insurance's Customer Satisfaction score is rated by Consulting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 13,
"stars": 0,
"csatScore": 13,
"text": "Safeco Insurance's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 13
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Safeco Insurance's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Safeco Insurance's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Individual and Family Services",
"groupId": 525,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Safeco Insurance's Customer Satisfaction score is rated by Individual and Family Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Insurance",
"groupId": 526,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Safeco Insurance's Customer Satisfaction score is rated by Insurance customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Legal",
"groupId": 529,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Safeco Insurance's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Safeco Insurance's Customer Satisfaction score is rated by Manufacturing and Machinery customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Energy and Manufacturing",
"groupId": 541,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Safeco Insurance's Customer Satisfaction score is rated by Energy and Manufacturing customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Professional Services",
"groupId": 549,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Safeco Insurance's Customer Satisfaction score is rated by Professional Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Real Estate",
"groupId": 554,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Safeco Insurance's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}Safeco Insurance Customer Satisfaction vs. Competitors
Compared to its competitors, Safeco Insurance's Customer Satisfaction score is rated right above Liberty Mutual Strategic Ventures, and is preceded by GEICO.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Progressive Insurance | 45% |
| Travelers | 44% |
| The Hartford | 33% |
| GEICO | 7% |
| Safeco Insurance | 5% |
| Liberty Mutual Strategic Ventures | 0% |
Unlock Safeco Insurance Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Safeco Insurance Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Safeco Insurance Customer Service
1.5/5
Safeco Insurance has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Safeco Insurance's overall Customer Service score rated by its users and customers.
About Safeco Insurance's Customer Service
Address
Boston, MA
Website
http://www.safeco.com
Phone Number
(800) 332-3226
Quick Insights into Safeco Insurance Customer Service
Safeco Insurance's Customer Service score was rated highest by customers who have used Safeco Insurance's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Safeco Insurance's Customer Service score.
Ranked Safeco Insurance Customer Service the Highest
Ranked Safeco Insurance Customer Service the Lowest
Safeco Insurance Customer Service Score by Gender
Safeco Insurance's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Safeco Insurance.
Male
1.5/5
Female
1.5/5
Safeco Insurance Customer Service Score by Ethnicity
Safeco Insurance's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Safeco Insurance.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Safeco Insurance Customer Service Score by Age
Safeco Insurance's Customer Service score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Safeco Insurance.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Safeco Insurance Customer Service Score by Usage
Safeco Insurance's Customer Service score was rated 1.5 stars by customers who have used Safeco Insurance's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Safeco Insurance Customer Service Score by Industry
Safeco Insurance's Customer Service score was rated 1.5 stars by both Accounting and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Safeco Insurance Customer Service vs. Competitors
Compared to its competitors, Safeco Insurance's Customer Service score is rated right above Liberty Mutual Strategic Ventures, and is preceded by GEICO.
| COMPANY | Customer Service Score | |
|---|---|---|
| Travelers | 2.7/5 |
| Progressive Insurance | 2.7/5 |
| The Hartford | 2.4/5 |
| GEICO | 1.8/5 |
| Safeco Insurance | 1.5/5 |
| Liberty Mutual Strategic Ventures | N/A |
Unlock Safeco Insurance Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Safeco Insurance Customer Service vs. Competitors data and gain insights into your customers today.
Safeco Insurance as an Employer
2.4/5
Safeco Insurance has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Safeco Insurance scored a -93 for Net Promoter Score and a -47 for Employee Net Promoter Score. NPS gauges how likely a customer of Safeco Insurance would recommend the brand to a friend. ENPS measures how likely Safeco Insurance employees would recommend working at Safeco Insurance to a friend.
Net Promoter Score
-93
NPS Score
| 3% | Promoters |
|---|---|
| 1% | Passive |
| 96% | Detractors |
Employee Net Promoter Score
-47
eNPS Score
| 21% | Promoters |
|---|---|
| 11% | Passive |
| 68% | Detractors |
