38
NPS
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Samasource
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About Samasource's Brand
Samasource delivers enterprise digital services through a unique Microwork model. Among its major competitors, Samasource is ranked in 2nd place for NPS while CloudFactory is 1st, and UserTesting is 3rd.
Brand at a Glance
97%
Customer Loyalty
4.4/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service
Samasource Ranking
- #2 / 4 of its competitors
Samasource NPS
Samasource's Net Promoter Score (NPS) is a 38 with 63% Promoters, 12% Passives, and 25% Detractors. Net Promoter Score tracks whether Samasource's customers would recommend using the product based on a scale of -100 to 100.
Samasource Overall NPS
| 63% | Promoters |
|---|---|
| 12% | Passives |
| 25% | Detractors |
Samasource NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 29 | Feb 2023 | 29 |
May 2023 32 | May 2023 | 32 |
Jun 2023 35 | Jun 2023 | 35 |
Jul 2023 34 | Jul 2023 | 34 |
Sep 2023 34 | Sep 2023 | 34 |
Oct 2023 34 | Oct 2023 | 34 |
Dec 2023 35 | Dec 2023 | 35 |
Feb 2024 37 | Feb 2024 | 37 |
Sep 2024 35 | Sep 2024 | 35 |
Oct 2024 36 | Oct 2024 | 36 |
Dec 2024 36 | Dec 2024 | 36 |
May 2025 38 | May 2025 | 38 |
How Other Brands Compare
Samasource is ranked second for NPS among its competitors. CloudFactory and UserTesting come in first and third, with Affinaquest coming in at #4.
Samasource |  UserTesting |  CloudFactory |  Affinaquest | |
| Global Ranking | #- | #607 | #- | #- |
| NPS | 38 | 0 | 42 | -100 |
| Valuation Updated every 24 hours for public companies | - | $450.00M | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Samasource NPS by Gender
Male customers rated Samasource's NPS 37 points higher than Female customers.
Male
57
Samasource's NPS was rated 57 by Male customers on Comparably.
71%
Promoters
15%
Passives
14%
Detractors
Female
20
Samasource's NPS was rated 20 by Female customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Samasource NPS by Ethnicity
Samasource's NPS was rated 57 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 57 | African American/Black | 57 |
Samasource NPS by Age
Samasource's NPS was rated 11 points by customers ages 18-25 on Comparably.
Samasource NPS by Usage
Samasource's NPS was rated the highest by customers who have used Samasource's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 17 | Less than 1 Year | 17 |
1 to 2 Years 100 | 1 to 2 Years | 100 |
Samasource NPS vs. Competitors
Compared to its competitors, Samasource's NPS is rated right above UserTesting, and is preceded by CloudFactory.
| COMPANY | NPS Score | |
|---|---|---|
| CloudFactory | 42 |
| Samasource | 38 |
| UserTesting | 0 |
| Affinaquest | -100 |
Samasource Customer Reviews
Out of the 2 Samasource customer reviews 2 were positive and 0 were constructive. Samasource customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Samasource Customer Loyalty
97%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
97% of Samasource users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Samasource Customer Loyalty Score by Gender
Samasource's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
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Male
100%
Yes
Female
100%
Yes
Samasource Customer Loyalty Score by Ethnicity
Samasource's Customer Loyalty score was rated 100% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Samasource.
100
out of 100
African American/Black
Samasource Customer Loyalty Score by Age
Samasource's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Samasource.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Samasource Customer Loyalty Score by Usage
Samasource's Customer Loyalty score was rated 100% by customers who have used Samasource's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Samasource Customer Loyalty Score by Industry
Samasource's Customer Loyalty score was rated 100% by Tech industry customers.
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Samasource Customer Loyalty vs. Competitors
Compared to its competitors, Samasource's Customer Loyalty score is rated right above CloudFactory.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Samasource | 97% |
| CloudFactory | 83% |
| UserTesting | 72% |
| Affinaquest | 10% |
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Samasource Product Quality
4.4/5
Samasource has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Samasource Product Information
Samasource’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Samasource's product the highest.
- Website
- http://www.samasource.org
- Company Size
- 1,001-5,000 Employees
Industry
Business and Consumer Services
Quick Insights into Samasource Product Quality
Samasource's Product Quality score was rated highest by customers who have used Samasource's products/services for 1 to 2 Years, and rated lowest by customers who have used Samasource's products/services for Less than 1 Year.
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Ranked Samasource Product Quality the Highest
Ranked Samasource Product Quality the Lowest
Samasource Product Quality Score by Gender
Female customers rated Samasource's Product Quality score 0.6 stars higher than Male customers.
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Male
4.2/5
Female
4.8/5
Samasource Product Quality Score by Ethnicity
Samasource's Product Quality score was rated 4.5 stars by African American/Black customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.5 | African American/Black | 4.5 |
Samasource Product Quality Score by Age
Samasource's Product Quality score was rated 4.3 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
Samasource Product Quality Score by Usage
Samasource's Product Quality score was rated the highest by customers who have used Samasource's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Samasource Product Quality Score by Industry
Samasource's Product Quality score was rated 4.4 stars by Tech industry customers.
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Samasource Product Quality vs. Competitors
Compared to its competitors, Samasource's Product Quality score is rated right above CloudFactory.
| COMPANY | Product Quality Score | |
|---|---|---|
| Samasource | 4.4/5 |
| CloudFactory | 4/5 |
| UserTesting | 3.8/5 |
| Affinaquest | 1.5/5 |
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Samasource Pricing
Samasource ROI & Value For Money
4.1/5
Samasource has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Samasource Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Samasource ROI
Samasource's ROI score was rated highest by customers who have used Samasource's products/services for 1 to 2 Years, and rated lowest by customers who have used Samasource's products/services for Less than 1 Year.
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Ranked Samasource ROI the Highest
Ranked Samasource ROI the Lowest
Samasource ROI Score by Gender
Male customers rated Samasource's ROI score 0.1 stars higher than Female customers.
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Male
4.2/5
Female
4.1/5
Samasource ROI Score by Ethnicity
Samasource's ROI score was rated 4.7 stars by African American/Black customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.7 | African American/Black | 4.7 |
Samasource ROI Score by Age
Samasource's ROI score was rated 3.9 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
Samasource ROI Score by Usage
Samasource's ROI score was rated the highest by customers who have used Samasource's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Samasource ROI Score by Industry
Samasource's ROI score was rated 3.8 stars by Tech industry customers.
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Samasource Pricing vs. Competitors
Compared to its competitors, Samasource's ROI score is rated right above UserTesting.
| COMPANY | Pricing Score | |
|---|---|---|
| Samasource | 4.1/5 |
| UserTesting | 3.7/5 |
| CloudFactory | 3.5/5 |
| Affinaquest | 1.5/5 |
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Samasource Customer Satisfaction (CSAT)
Samasource Customer Satisfaction (CSAT) Score
80 / 100
Samasource has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
49%
Satisfied
31%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Samasource Customer Satisfaction
Samasource's Customer Satisfaction score was rated highest by customers who have used Samasource's products/services for 1 to 2 Years, and rated lowest by customers who have used Samasource's products/services for Less than 1 Year.
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Ranked Samasource Customer Satisfaction the Highest
Ranked Samasource Customer Satisfaction the Lowest
Samasource Customer Satisfaction Score by Gender
Samasource's Customer Satisfaction score was rated 86 by Male customers on Comparably.
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86 / 100
MaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Samasource Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Samasource's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
71%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Samasource Customer Satisfaction Score by Age
Samasource's Customer Satisfaction score was rated 86 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Samasource.
0
20
40
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80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 86% |
Samasource Customer Satisfaction Score by Usage
Samasource's Customer Satisfaction score was rated the highest by customers who have used Samasource's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Samasource Customer Satisfaction Score by Industry
Samasource's Customer Satisfaction score was rated 100 points by Tech industry customers.
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}Samasource Customer Satisfaction vs. Competitors
Compared to its competitors, Samasource's Customer Satisfaction score is rated right above UserTesting, and is preceded by CloudFactory.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| CloudFactory | 100% |
| Samasource | 80% |
| UserTesting | 56% |
| Affinaquest | 0% |
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Samasource Customer Service
4.2/5
Samasource has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Samasource's Customer Service
Address
2017 Mission Street, Suite 301, San Francisco, CA
Website
http://www.samasource.org
Quick Insights into Samasource Customer Service
Samasource's Customer Service score was rated highest by customers who have used Samasource's products/services for 1 to 2 Years, and rated lowest by customers who have used Samasource's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Samasource's Customer Service score.
Ranked Samasource Customer Service the Highest
Ranked Samasource Customer Service the Lowest
Samasource Customer Service Score by Gender
Female customers rated Samasource's Customer Service score 0.5 stars higher than Male customers.
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Male
4/5
Female
4.5/5
Samasource Customer Service Score by Ethnicity
Samasource's Customer Service score was rated 4.5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Samasource.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 4.5 | African American/Black | 4.5 |
Samasource Customer Service Score by Age
Samasource's Customer Service score was rated 4 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
Samasource Customer Service Score by Usage
Samasource's Customer Service score was rated the highest by customers who have used Samasource's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Samasource Customer Service Score by Industry
Samasource's Customer Service score was rated 4.1 stars by Tech industry customers.
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Samasource Customer Service vs. Competitors
Compared to its competitors, Samasource's Customer Service score is rated right above CloudFactory.
| COMPANY | Customer Service Score | |
|---|---|---|
| Samasource | 4.2/5 |
| CloudFactory | 4/5 |
| UserTesting | 3.8/5 |
| Affinaquest | 1.5/5 |
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Samasource as an Employer
4.2/5
Samasource has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Samasource scored a 38 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of Samasource would recommend the brand to a friend. ENPS measures how likely Samasource employees would recommend working at Samasource to a friend.
Net Promoter Score
38
NPS Score
| 63% | Promoters |
|---|---|
| 12% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
31
eNPS Score
| 57% | Promoters |
|---|---|
| 17% | Passive |
| 26% | Detractors |
