-100
NPS
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sbe Lifestyle Hospitality
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About sbe Lifestyle Hospitality's Brand
SBE Entertainment provides hospitality, real estate development and lifestyle company. Among its major competitors, sbe Lifestyle Hospitality is ranked in 3rd place for NPS while Wynn Resorts is 1st, and Kimpton Hotels is 2nd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
sbe Lifestyle Hospitality Ranking
- #3 / 4 of its competitors
sbe Lifestyle Hospitality NPS
sbe Lifestyle Hospitality's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether sbe Lifestyle Hospitality's customers would recommend using the product based on a scale of -100 to 100.
sbe Lifestyle Hospitality Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
sbe Lifestyle Hospitality NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
How Other Brands Compare
sbe Lifestyle Hospitality is ranked third for NPS among its competitors. Wynn Resorts and Kimpton Hotels come in first and second, with Bernard Loiseau coming in at #4.
sbe Lifestyle Hospitality |  Wynn Resorts |  Kimpton Hotels |  Bernard Loiseau | |
| Global Ranking | #- | #156 | #- | #- |
| NPS | -100 | 25 | 24 | - |
| Valuation Updated every 24 hours for public companies | - | $13.34B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
sbe Lifestyle Hospitality NPS vs. Competitors
Compared to its competitors, sbe Lifestyle Hospitality's NPS is rated right below Kimpton Hotels.
| COMPANY | NPS Score | |
|---|---|---|
| Wynn Resorts | 25 |
| Kimpton Hotels | 24 |
| sbe Lifestyle Hospitality | -100 |
sbe Lifestyle Hospitality Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of sbe Lifestyle Hospitality users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
sbe Lifestyle Hospitality Customer Loyalty vs. Competitors
Compared to its competitors, sbe Lifestyle Hospitality's Customer Loyalty score is rated right below Kimpton Hotels.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Wynn Resorts | 78% |
| Kimpton Hotels | 68% |
| sbe Lifestyle Hospitality | 10% |
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sbe Lifestyle Hospitality Product Quality
1.5/5
sbe Lifestyle Hospitality has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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sbe Lifestyle Hospitality Product Information
sbe Lifestyle Hospitality’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.sbe.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Enterprise
SaaS
sbe Lifestyle Hospitality Product Quality vs. Competitors
Compared to its competitors, sbe Lifestyle Hospitality's Product Quality score is rated right below Kimpton Hotels.
| COMPANY | Product Quality Score | |
|---|---|---|
| Wynn Resorts | 4/5 |
| Kimpton Hotels | 3.8/5 |
| sbe Lifestyle Hospitality | 1.5/5 |
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sbe Lifestyle Hospitality Pricing
sbe Lifestyle Hospitality ROI & Value For Money
1.5/5
sbe Lifestyle Hospitality has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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sbe Lifestyle Hospitality Pricing vs. Competitors
Compared to its competitors, sbe Lifestyle Hospitality's ROI score is rated right below Kimpton Hotels.
| COMPANY | Pricing Score | |
|---|---|---|
| Wynn Resorts | 3.8/5 |
| Kimpton Hotels | 3.6/5 |
| sbe Lifestyle Hospitality | 1.5/5 |
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sbe Lifestyle Hospitality Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
sbe Lifestyle Hospitality Customer Satisfaction vs. Competitors
Compared to its competitors, sbe Lifestyle Hospitality's Customer Satisfaction score is rated right below Kimpton Hotels.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Wynn Resorts | 71% |
| Kimpton Hotels | 69% |
| sbe Lifestyle Hospitality | 0% |
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sbe Lifestyle Hospitality Customer Service
1.5/5
sbe Lifestyle Hospitality has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About sbe Lifestyle Hospitality's Customer Service
Address
8000 Beverly Blvd, Los Angeles, CA 90048
Website
http://www.sbe.com
Phone Number
323-655-8000
sbe Lifestyle Hospitality Customer Service vs. Competitors
Compared to its competitors, sbe Lifestyle Hospitality's Customer Service score is rated right below Kimpton Hotels.
| COMPANY | Customer Service Score | |
|---|---|---|
| Wynn Resorts | 4/5 |
| Kimpton Hotels | 3.6/5 |
| sbe Lifestyle Hospitality | 1.5/5 |
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sbe Lifestyle Hospitality as an Employer
2.4/5
sbe Lifestyle Hospitality has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of sbe Lifestyle Hospitality
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
sbe Lifestyle Hospitality scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of sbe Lifestyle Hospitality would recommend the brand to a friend. ENPS measures how likely sbe Lifestyle Hospitality employees would recommend working at sbe Lifestyle Hospitality to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
