24
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Kimpton Hotels
Marketing or Exec? Claim Your Free Account
About Kimpton Hotels' Brand
Kimpton Hotels operates boutique hotels and restaurants in over 30 cities across the US. Among its major competitors, Kimpton Hotels is ranked in 2nd place for NPS while Hyatt is 1st, and Marriott is 3rd.
Brand at a Glance
68%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Kimpton Hotels Ranking
- #2 / 4 of its competitors
Kimpton Hotels NPS
Kimpton Hotels's Net Promoter Score (NPS) is a 24 with 57% Promoters, 10% Passives, and 33% Detractors. Net Promoter Score tracks whether Kimpton Hotels's customers would recommend using the product based on a scale of -100 to 100.
Kimpton Hotels Overall NPS
| 57% | Promoters |
|---|---|
| 10% | Passives |
| 33% | Detractors |
Kimpton Hotels NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 15 | Mar 2024 | 15 |
Apr 2024 16 | Apr 2024 | 16 |
May 2024 16 | May 2024 | 16 |
Jul 2024 20 | Jul 2024 | 20 |
Aug 2024 22 | Aug 2024 | 22 |
Sep 2024 19 | Sep 2024 | 19 |
Dec 2024 21 | Dec 2024 | 21 |
May 2025 23 | May 2025 | 23 |
Sep 2025 21 | Sep 2025 | 21 |
Oct 2025 21 | Oct 2025 | 21 |
Nov 2025 23 | Nov 2025 | 23 |
Dec 2025 24 | Dec 2025 | 24 |
How Other Brands Compare
Kimpton Hotels is ranked second for NPS among its competitors. Hyatt and Marriott come in first and third, with IHG coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kimpton Hotels NPS by Gender
Female customers rated Kimpton Hotels's NPS 39 points higher than Male customers.
Male
0
Kimpton Hotels's NPS was rated by Male customers on Comparably.
44%
Promoters
12%
Passives
44%
Detractors
Female
39
Kimpton Hotels's NPS was rated 39 by Female customers on Comparably.
66%
Promoters
7%
Passives
27%
Detractors
Kimpton Hotels NPS by Ethnicity
Kimpton Hotels's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 13 | Caucasian | 13 |
African American/Black 67 | African American/Black | 67 |
Kimpton Hotels NPS by Age
Kimpton Hotels's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Kimpton Hotels NPS by Usage
Kimpton Hotels's NPS was rated the highest by customers who have used Kimpton Hotels's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 20 | Less than 1 Year | 20 |
1 to 2 Years 25 | 1 to 2 Years | 25 |
2 to 5 Years 34 | 2 to 5 Years | 34 |
5 to 10 Years 67 | 5 to 10 Years | 67 |
Over 10 Years 12 | Over 10 Years | 12 |
Kimpton Hotels NPS vs. Competitors
Compared to its competitors, Kimpton Hotels's NPS is rated right above Marriott, and is preceded by Hyatt.
| COMPANY | NPS Score | |
|---|---|---|
 | Hyatt | 32 |
| Kimpton Hotels | 24 |
 | Marriott | 15 |
 | IHG | 14 |
Kimpton Hotels Customer Reviews
Out of the 4 Kimpton Hotels customer reviews 2 were positive and 2 were constructive. Kimpton Hotels customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Kimpton Hotels Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Kimpton Hotels users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kimpton Hotels Customer Loyalty Score by Gender
Female customers rated Kimpton Hotels's Customer Loyalty score 12% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Kimpton Hotels.
Male
70%
Yes
Female
82%
Yes
Kimpton Hotels Customer Loyalty Score by Ethnicity
Kimpton Hotels's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Kimpton Hotels.
76
out of 100
Caucasian
70
out of 100
African American/Black
Kimpton Hotels Customer Loyalty Score by Age
Kimpton Hotels's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Kimpton Hotels.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 82% | 51-55 | 82% |
56-60 100% | 56-60 | 100% |
66+ 40% | 66+ | 40% |
Kimpton Hotels Customer Loyalty Score by Usage
Kimpton Hotels's Customer Loyalty score was rated the highest by customers who have used Kimpton Hotels's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Kimpton Hotels Customer Loyalty Score by Industry
Kimpton Hotels's Customer Loyalty score was rated 100% by Consulting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Kimpton Hotels Customer Loyalty vs. Competitors
Compared to its competitors, Kimpton Hotels's Customer Loyalty score is rated right below IHG.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Marriott | 81% |
| Hyatt | 79% |
| IHG | 74% |
| Kimpton Hotels | 68% |
Unlock Kimpton Hotels Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Kimpton Hotels Customer Loyalty vs. Competitors data and gain insights into your customers today.
Kimpton Hotels Product Quality
3.8/5
Kimpton Hotels has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Kimpton Hotels' overall Product Quality score rated by its users and customers.
Kimpton Hotels Product Information
Kimpton Hotels’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Consulting industry rated Kimpton Hotels's product the highest.
- Company Size
- 10,000+ Employees
Industry
Tech
Consumer Services
Food and Beverages
Quick Insights into Kimpton Hotels Product Quality
Kimpton Hotels's Product Quality score was rated highest by customers ages 56-60, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked Kimpton Hotels' Product Quality.
Ranked Kimpton Hotels Product Quality the Highest
Ranked Kimpton Hotels Product Quality the Lowest
Kimpton Hotels Product Quality Score by Gender
Female customers rated Kimpton Hotels's Product Quality score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Kimpton Hotels.
Male
3.5/5
Female
3.9/5
Kimpton Hotels Product Quality Score by Ethnicity
Kimpton Hotels's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Kimpton Hotels.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
African American/Black 4.6 | African American/Black | 4.6 |
Kimpton Hotels Product Quality Score by Age
Kimpton Hotels's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Kimpton Hotels.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 3.7 | 51-55 | 3.7 |
56-60 5 | 56-60 | 5 |
66+ 1.8 | 66+ | 1.8 |
Kimpton Hotels Product Quality Score by Usage
Kimpton Hotels's Product Quality score was rated the highest by customers who have used Kimpton Hotels's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Kimpton Hotels Product Quality Score by Industry
Kimpton Hotels's Product Quality score was rated 3.9 stars by Consulting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Kimpton Hotels Product Quality vs. Competitors
Compared to its competitors, Kimpton Hotels's Product Quality score is rated right above IHG, and is preceded by Hyatt.
| COMPANY | Product Quality Score | |
|---|---|---|
| Hyatt | 4.1/5 |
| Kimpton Hotels | 3.8/5 |
| IHG | 3.6/5 |
| Marriott | 3.5/5 |
Unlock Kimpton Hotels Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Kimpton Hotels Product Quality vs. Competitors data and gain insights into your customers today.
Kimpton Hotels Pricing
Kimpton Hotels ROI & Value For Money
3.6/5
Kimpton Hotels has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Kimpton Hotels' overall ROI score rated by its users and customers.
Kimpton Hotels Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consulting industry.
Quick Insights into Kimpton Hotels ROI
Kimpton Hotels's ROI score was rated highest by customers who have used Kimpton Hotels's products/services for 2 to 5 Years, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked Kimpton Hotels' ROI score.
Ranked Kimpton Hotels ROI the Highest
Ranked Kimpton Hotels ROI the Lowest
Kimpton Hotels ROI Score by Gender
Female customers rated Kimpton Hotels's ROI score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Kimpton Hotels.
Male
3.3/5
Female
3.8/5
Kimpton Hotels ROI Score by Ethnicity
Kimpton Hotels's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Kimpton Hotels.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
African American/Black 4.6 | African American/Black | 4.6 |
Kimpton Hotels ROI Score by Age
Kimpton Hotels's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Kimpton Hotels.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 3.8 | 51-55 | 3.8 |
56-60 4.6 | 56-60 | 4.6 |
66+ 1.8 | 66+ | 1.8 |
Kimpton Hotels ROI Score by Usage
Kimpton Hotels's ROI score was rated the highest by customers who have used Kimpton Hotels's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Kimpton Hotels ROI Score by Industry
Kimpton Hotels's ROI score was rated 4 stars by Consulting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Kimpton Hotels Pricing vs. Competitors
Compared to its competitors, Kimpton Hotels's ROI score is rated right above IHG, and is preceded by Hyatt.
| COMPANY | Pricing Score | |
|---|---|---|
| Hyatt | 3.9/5 |
| Kimpton Hotels | 3.6/5 |
| IHG | 3.5/5 |
| Marriott | 3.4/5 |
Unlock Kimpton Hotels ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Kimpton Hotels ROI vs. Competitors data and gain insights into your customers today.
Kimpton Hotels Customer Satisfaction (CSAT)
Kimpton Hotels Customer Satisfaction (CSAT) Score
69 / 100
Kimpton Hotels has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
48%
Satisfied
21%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
2%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Kimpton Hotels Customer Satisfaction
Kimpton Hotels's Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked Kimpton Hotels' Customer Satisfaction.
Ranked Kimpton Hotels Customer Satisfaction the Highest
Ranked Kimpton Hotels Customer Satisfaction the Lowest
Kimpton Hotels Customer Satisfaction Score by Gender
Female customers rated Kimpton Hotels's Customer Satisfaction score 8 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Kimpton Hotels.
67 / 100
MaleVery Satisfied | 44% | |
|---|---|---|
Satisfied | 23% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 0% | |
Very Dissatisfied | 22% |
75 / 100
FemaleVery Satisfied | 58% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 8% | |
Very Dissatisfied | 17% |
Kimpton Hotels Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Kimpton Hotels' Customer Satisfaction (CSAT) score was rated 74% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Kimpton Hotels.
74 / 100
Very Satisfied
47%
Satisfied
27%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
7%
Very Dissatisfied
13%
Kimpton Hotels Customer Satisfaction Score by Age
Kimpton Hotels's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Kimpton Hotels.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 67% | |||||||||||||||
| 56-60 | 100% | |||||||||||||||
| 66+ | 34% |
Kimpton Hotels Customer Satisfaction Score by Usage
Kimpton Hotels's Customer Satisfaction score was rated the highest by customers who have used Kimpton Hotels's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Kimpton Hotels Customer Satisfaction Score by Industry
Kimpton Hotels's Customer Satisfaction score was rated 67 points by Consulting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Kimpton Hotels Customer Satisfaction Score by Industry",
"text": "Kimpton Hotels's Customer Satisfaction score was rated 67 points by Consulting industry customers.",
"bars": [
{
"label": "Consulting",
"groupId": 511,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Kimpton Hotels's Customer Satisfaction score is rated by Consulting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
}
]
}Kimpton Hotels Customer Satisfaction vs. Competitors
Compared to its competitors, Kimpton Hotels's Customer Satisfaction score is rated right above Marriott, and is preceded by Hyatt.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Hyatt | 81% |
| Kimpton Hotels | 69% |
| Marriott | 64% |
| IHG | 63% |
Unlock Kimpton Hotels Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Kimpton Hotels Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Kimpton Hotels Customer Service
3.6/5
Kimpton Hotels has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Kimpton Hotels' overall Customer Service score rated by its users and customers.
About Kimpton Hotels's Customer Service
Address
San Francisco, CA
Website
https://www.kimptonhotels.com
Phone Number
(888) 695-4678
Quick Insights into Kimpton Hotels Customer Service
Kimpton Hotels's Customer Service score was rated highest by customers who have used Kimpton Hotels's products/services for 2 to 5 Years, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked Kimpton Hotels' Customer Service score.
Ranked Kimpton Hotels Customer Service the Highest
Ranked Kimpton Hotels Customer Service the Lowest
Kimpton Hotels Customer Service Score by Gender
Female customers rated Kimpton Hotels's Customer Service score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Kimpton Hotels.
Male
3.4/5
Female
3.8/5
Kimpton Hotels Customer Service Score by Ethnicity
Kimpton Hotels's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Kimpton Hotels.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
African American/Black 4.6 | African American/Black | 4.6 |
Kimpton Hotels Customer Service Score by Age
Kimpton Hotels's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Kimpton Hotels.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 3.9 | 51-55 | 3.9 |
56-60 4.5 | 56-60 | 4.5 |
66+ 1.7 | 66+ | 1.7 |
Kimpton Hotels Customer Service Score by Usage
Kimpton Hotels's Customer Service score was rated the highest by customers who have used Kimpton Hotels's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Kimpton Hotels Customer Service Score by Industry
Kimpton Hotels's Customer Service score was rated 4.1 stars by Consulting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Kimpton Hotels Customer Service vs. Competitors
Compared to its competitors, Kimpton Hotels's Customer Service score is rated right above IHG, and is preceded by Hyatt.
| COMPANY | Customer Service Score | |
|---|---|---|
| Hyatt | 4/5 |
| Kimpton Hotels | 3.6/5 |
| IHG | 3.5/5 |
| Marriott | 3.4/5 |
Unlock Kimpton Hotels Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Kimpton Hotels Customer Service vs. Competitors data and gain insights into your customers today.
Kimpton Hotels as an Employer
3.4/5
Kimpton Hotels has a 3.4/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Kimpton Hotels scored a 24 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of Kimpton Hotels would recommend the brand to a friend. ENPS measures how likely Kimpton Hotels employees would recommend working at Kimpton Hotels to a friend.
Net Promoter Score
24
NPS Score
| 57% | Promoters |
|---|---|
| 10% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 49% | Promoters |
|---|---|
| 10% | Passive |
| 41% | Detractors |
