28
NPS
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Schweitzer Engineering Laboratories
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About Schweitzer Engineering Laboratories' Brand
SEL designs and manufactures products and services ranging from generator to distribution automation and control systems. Among its major competitors, Schweitzer Engineering Laboratories is ranked in 1st place for NPS while Eaton is 2nd, and Leidos is 3rd.
Brand at a Glance
78%
Customer Loyalty
3.4/5
Product Quality
4/5
Pricing
4.2/5
Customer Service
Schweitzer Engineering Laboratories Ranking
- #1 / 4 of its competitors
Schweitzer Engineering Laboratories NPS
Schweitzer Engineering Laboratories's Net Promoter Score (NPS) is a 28 with 52% Promoters, 24% Passives, and 24% Detractors. Net Promoter Score tracks whether Schweitzer Engineering Laboratories's customers would recommend using the product based on a scale of -100 to 100.
Schweitzer Engineering Laboratories Overall NPS
| 52% | Promoters |
|---|---|
| 24% | Passives |
| 24% | Detractors |
Schweitzer Engineering Laboratories NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 63 | Apr 2022 | 63 |
Jun 2022 60 | Jun 2022 | 60 |
Jul 2022 63 | Jul 2022 | 63 |
Jan 2023 49 | Jan 2023 | 49 |
Mar 2023 38 | Mar 2023 | 38 |
Jul 2023 27 | Jul 2023 | 27 |
Dec 2023 31 | Dec 2023 | 31 |
Feb 2024 28 | Feb 2024 | 28 |
Sep 2024 23 | Sep 2024 | 23 |
Jun 2025 26 | Jun 2025 | 26 |
Jul 2025 25 | Jul 2025 | 25 |
May 2026 28 | May 2026 | 28 |
How Other Brands Compare
Schweitzer Engineering Laboratories is ranked first for NPS among its competitors. Eaton and Leidos come in second and third, with G&W Electric coming in at #4.
Schweitzer Engineering Laboratories |  Eaton |  Leidos |  G&W Electric | |
| Global Ranking | #- | #960 | #- | #- |
| NPS | 28 | 27 | 10 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $50.94B | $13.70B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Schweitzer Engineering Laboratories NPS by Gender
Schweitzer Engineering Laboratories's NPS was rated 57 by Male customers on Comparably.
Male
57
Schweitzer Engineering Laboratories's NPS was rated 57 by Male customers on Comparably.
71%
Promoters
15%
Passives
14%
Detractors
Female
N/A
Schweitzer Engineering Laboratories's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Schweitzer Engineering Laboratories NPS by Usage
Schweitzer Engineering Laboratories's NPS was rated 100 points by customers who have used Schweitzer Engineering Laboratories's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 100 | 2 to 5 Years | 100 |
Schweitzer Engineering Laboratories NPS vs. Competitors
Compared to its competitors, Schweitzer Engineering Laboratories's NPS is rated right above Eaton.
| COMPANY | NPS Score | |
|---|---|---|
| Schweitzer Engineering Laboratories | 28 |
| Eaton | 27 |
| Leidos | 10 |
| G&W Electric | 0 |
Schweitzer Engineering Laboratories Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Schweitzer Engineering Laboratories users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Schweitzer Engineering Laboratories Customer Loyalty Score by Gender
Schweitzer Engineering Laboratories's Customer Loyalty score was rated 87 by Male customers on Comparably.
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Male
87%
Yes
Female
N/A
Yes
Schweitzer Engineering Laboratories Customer Loyalty Score by Usage
Schweitzer Engineering Laboratories's Customer Loyalty score was rated 100% by customers who have used Schweitzer Engineering Laboratories's products/services for 2 to 5 Years.
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Schweitzer Engineering Laboratories Customer Loyalty Score by Industry
Schweitzer Engineering Laboratories's Customer Loyalty score was rated 100% by Energy and Manufacturing industry customers.
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Schweitzer Engineering Laboratories Customer Loyalty vs. Competitors
Compared to its competitors, Schweitzer Engineering Laboratories's Customer Loyalty score is rated right above Leidos, and is preceded by Eaton.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Eaton | 87% |
| Schweitzer Engineering Laboratories | 78% |
| Leidos | 77% |
| G&W Electric | N/A |
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Schweitzer Engineering Laboratories Product Quality
3.4/5
Schweitzer Engineering Laboratories has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Schweitzer Engineering Laboratories Product Information
Schweitzer Engineering Laboratories’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Energy and Manufacturing industry rated Schweitzer Engineering Laboratories's product the highest.
- Website
- http://www.selinc.com/
- Company Size
- 1,001-5,000 Employees
Quick Insights into Schweitzer Engineering Laboratories Product Quality
Schweitzer Engineering Laboratories's Product Quality score was rated highest by customers who have used Schweitzer Engineering Laboratories's products/services for 2 to 5 Years.
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Ranked Schweitzer Engineering Laboratories Product Quality the Highest
Schweitzer Engineering Laboratories Product Quality Score by Gender
Schweitzer Engineering Laboratories's Product Quality score was rated 4.2 by Male customers on Comparably.
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Male
4.2/5
Female
N/A
Schweitzer Engineering Laboratories Product Quality Score by Usage
Schweitzer Engineering Laboratories's Product Quality score was rated 4.6 stars by customers who have used Schweitzer Engineering Laboratories's products/services for 2 to 5 Years.
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Schweitzer Engineering Laboratories Product Quality Score by Industry
Schweitzer Engineering Laboratories's Product Quality score was rated 4.6 stars by Energy and Manufacturing industry customers.
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Schweitzer Engineering Laboratories Product Quality vs. Competitors
Compared to its competitors, Schweitzer Engineering Laboratories's Product Quality score is rated right below Leidos.
| COMPANY | Product Quality Score | |
|---|---|---|
| G&W Electric | 5/5 |
| Eaton | 4.1/5 |
| Leidos | 3.6/5 |
| Schweitzer Engineering Laboratories | 3.4/5 |
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Schweitzer Engineering Laboratories Pricing
Schweitzer Engineering Laboratories ROI & Value For Money
4/5
Schweitzer Engineering Laboratories has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Schweitzer Engineering Laboratories Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Energy and Manufacturing industry.
Quick Insights into Schweitzer Engineering Laboratories ROI
Schweitzer Engineering Laboratories's ROI score was rated highest by customers who have used Schweitzer Engineering Laboratories's products/services for 2 to 5 Years.
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Ranked Schweitzer Engineering Laboratories ROI the Highest
Schweitzer Engineering Laboratories ROI Score by Gender
Schweitzer Engineering Laboratories's ROI score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
Schweitzer Engineering Laboratories ROI Score by Usage
Schweitzer Engineering Laboratories's ROI score was rated 4.6 stars by customers who have used Schweitzer Engineering Laboratories's products/services for 2 to 5 Years.
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Schweitzer Engineering Laboratories ROI Score by Industry
Schweitzer Engineering Laboratories's ROI score was rated 4.3 stars by Energy and Manufacturing industry customers.
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Schweitzer Engineering Laboratories Pricing vs. Competitors
Compared to its competitors, Schweitzer Engineering Laboratories's ROI score is rated right above G&W Electric.
| COMPANY | Pricing Score | |
|---|---|---|
| Schweitzer Engineering Laboratories | 4/5 |
| G&W Electric | 4/5 |
| Eaton | 3.9/5 |
| Leidos | 3.5/5 |
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Schweitzer Engineering Laboratories Customer Satisfaction (CSAT)
Schweitzer Engineering Laboratories Customer Satisfaction (CSAT) Score
72 / 100
Schweitzer Engineering Laboratories has an overall Customer Satisfaction score of 72 rated by its users and customers.
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Very Satisfied
43%
Satisfied
29%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Schweitzer Engineering Laboratories Customer Satisfaction
Schweitzer Engineering Laboratories's Customer Satisfaction score was rated highest by customers from the Energy and Manufacturing industry.
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Ranked Schweitzer Engineering Laboratories Customer Satisfaction the Highest
Schweitzer Engineering Laboratories Customer Satisfaction Score by Gender
Schweitzer Engineering Laboratories's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Schweitzer Engineering Laboratories Customer Satisfaction Score by Industry
Schweitzer Engineering Laboratories's Customer Satisfaction score was rated 100 points by Energy and Manufacturing industry customers.
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}Schweitzer Engineering Laboratories Customer Satisfaction vs. Competitors
Compared to its competitors, Schweitzer Engineering Laboratories's Customer Satisfaction score is rated right below Eaton.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| G&W Electric | 100% |
| Leidos | 76% |
| Eaton | 75% |
| Schweitzer Engineering Laboratories | 72% |
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Schweitzer Engineering Laboratories Customer Service
4.2/5
Schweitzer Engineering Laboratories has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Schweitzer Engineering Laboratories's Customer Service
Address
2350 NE Hopkins Court, Pullman, WA
Website
http://www.selinc.com/
Phone Number
(509) 338-7029
Quick Insights into Schweitzer Engineering Laboratories Customer Service
Schweitzer Engineering Laboratories's Customer Service score was rated highest by customers who have used Schweitzer Engineering Laboratories's products/services for 2 to 5 Years.
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Ranked Schweitzer Engineering Laboratories Customer Service the Highest
Schweitzer Engineering Laboratories Customer Service Score by Gender
Schweitzer Engineering Laboratories's Customer Service score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
Schweitzer Engineering Laboratories Customer Service Score by Usage
Schweitzer Engineering Laboratories's Customer Service score was rated 4.5 stars by customers who have used Schweitzer Engineering Laboratories's products/services for 2 to 5 Years.
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Schweitzer Engineering Laboratories Customer Service Score by Industry
Schweitzer Engineering Laboratories's Customer Service score was rated 4 stars by Energy and Manufacturing industry customers.
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Schweitzer Engineering Laboratories Customer Service vs. Competitors
Compared to its competitors, Schweitzer Engineering Laboratories's Customer Service score is rated right above Eaton.
| COMPANY | Customer Service Score | |
|---|---|---|
| Schweitzer Engineering Laboratories | 4.2/5 |
| Eaton | 3.9/5 |
| Leidos | 3.6/5 |
| G&W Electric | N/A |
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Schweitzer Engineering Laboratories as an Employer
4.3/5
Schweitzer Engineering Laboratories has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
CEO of Schweitzer Engineering Laboratories
In the Top 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Schweitzer Engineering Laboratories scored a 28 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of Schweitzer Engineering Laboratories would recommend the brand to a friend. ENPS measures how likely Schweitzer Engineering Laboratories employees would recommend working at Schweitzer Engineering Laboratories to a friend.
Net Promoter Score
28
NPS Score
| 52% | Promoters |
|---|---|
| 24% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
35
eNPS Score
| 61% | Promoters |
|---|---|
| 13% | Passive |
| 26% | Detractors |
