17
NPS
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ScienceSoft USA Corporation
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About ScienceSoft USA Corporation's Brand
ScienceSoft USA Corporation, doing business as ScienceSoft, is an IT consulting and software development company. ScienceSoft employs 750+ engineers and consultants, including software developers, principal architects, cloud engineers, QA engineers, DevOps engineers, and data professionals. ScienceSoft’s clients include IBM, eBay, Robert Half, Viber, PerkinElmer, Ford Motor Company, and other organizations across 80+ countries. The company delivers IT services and software solutions across 30+ industries, with deep expertise in healthcare and financial services, and strong capabilities spanning manufacturing, retail, telecom, education, energy, and more. Among its major competitors, ScienceSoft USA Corporation is ranked in 3rd place for NPS while TCS (Tata Consultancy Services) is 1st, and Accenture is 2nd.
Brand at a Glance
100%
Customer Loyalty
3.6/5
Product Quality
3/5
Pricing
3/5
Customer Service
ScienceSoft USA Corporation Ranking
- #3 / 3 of its competitors
ScienceSoft USA Corporation NPS
ScienceSoft USA Corporation's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether ScienceSoft USA Corporation's customers would recommend using the product based on a scale of -100 to 100.
ScienceSoft USA Corporation Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
ScienceSoft USA Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -100 | Jun 2021 | -100 |
Aug 2022 -50 | Aug 2022 | -50 |
Feb 2023 -66 | Feb 2023 | -66 |
Jul 2023 -25 | Jul 2023 | -25 |
Oct 2023 0 | Oct 2023 | 0 |
Nov 2023 17 | Nov 2023 | 17 |
How Other Brands Compare
ScienceSoft USA Corporation is ranked third for NPS among its competitors. TCS (Tata Consultancy Services) and Accenture come in first and second.
ScienceSoft USA Corporation |  Accenture |  TCS (Tata Consultancy Services) | |
| Global Ranking | #- | #124 | #- |
| NPS | 17 | 20 | 23 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $168.12B | $881.03M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ScienceSoft USA Corporation NPS vs. Competitors
Compared to its competitors, ScienceSoft USA Corporation's NPS is rated right below Accenture.
| COMPANY | NPS Score | |
|---|---|---|
| TCS (Tata Consultancy Services) | 23 |
| Accenture | 20 |
| ScienceSoft USA Corporation | 17 |
ScienceSoft USA Corporation Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of ScienceSoft USA Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ScienceSoft USA Corporation Customer Loyalty vs. Competitors
Compared to its competitors, ScienceSoft USA Corporation's Customer Loyalty score is rated right above TCS (Tata Consultancy Services).
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ScienceSoft USA Corporation | 100% |
| TCS (Tata Consultancy Services) | 83% |
| Accenture | 71% |
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ScienceSoft USA Corporation Product Quality
3.6/5
ScienceSoft USA Corporation has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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ScienceSoft USA Corporation Product Information
ScienceSoft USA Corporation’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- https://www.scnsoft.com
- Company Size
- 501-1,000 Employees
Industry
Tech
AI, Big Data and Analytics
FinTech
Healthcare
ScienceSoft USA Corporation Product Quality vs. Competitors
Compared to its competitors, ScienceSoft USA Corporation's Product Quality score is rated right below Accenture.
| COMPANY | Product Quality Score | |
|---|---|---|
| TCS (Tata Consultancy Services) | 3.8/5 |
| Accenture | 3.7/5 |
| ScienceSoft USA Corporation | 3.6/5 |
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ScienceSoft USA Corporation Pricing
ScienceSoft USA Corporation ROI & Value For Money
3/5
ScienceSoft USA Corporation has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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ScienceSoft USA Corporation Pricing vs. Competitors
Compared to its competitors, ScienceSoft USA Corporation's ROI score is rated right below Accenture.
| COMPANY | Pricing Score | |
|---|---|---|
| TCS (Tata Consultancy Services) | 3.8/5 |
| Accenture | 3.6/5 |
| ScienceSoft USA Corporation | 3/5 |
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ScienceSoft USA Corporation Customer Satisfaction (CSAT)
ScienceSoft USA Corporation Customer Satisfaction (CSAT) Score
67 / 100
ScienceSoft USA Corporation has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ScienceSoft USA Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, ScienceSoft USA Corporation's Customer Satisfaction score is rated right below Accenture.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| TCS (Tata Consultancy Services) | 75% |
| Accenture | 75% |
| ScienceSoft USA Corporation | 67% |
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ScienceSoft USA Corporation Customer Service
3/5
ScienceSoft USA Corporation has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About ScienceSoft USA Corporation's Customer Service
Address
5900 S. Lake Forest Drive, Suite 300, Mc Kinney, TX 75070
Website
https://www.scnsoft.com
Phone Number
2143066837
ScienceSoft USA Corporation's Social Links
ScienceSoft USA Corporation Customer Service vs. Competitors
Compared to its competitors, ScienceSoft USA Corporation's Customer Service score is rated right below Accenture.
| COMPANY | Customer Service Score | |
|---|---|---|
| TCS (Tata Consultancy Services) | 3.9/5 |
| Accenture | 3.8/5 |
| ScienceSoft USA Corporation | 3/5 |
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ScienceSoft USA Corporation as an Employer
4.5/5
ScienceSoft USA Corporation has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
CEO of ScienceSoft USA Corporation
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
ScienceSoft USA Corporation scored a 17 for Net Promoter Score and a 66 for Employee Net Promoter Score. NPS gauges how likely a customer of ScienceSoft USA Corporation would recommend the brand to a friend. ENPS measures how likely ScienceSoft USA Corporation employees would recommend working at ScienceSoft USA Corporation to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
66
eNPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
