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NPS
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SDI
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About SDI's Brand
SDI is an IT and security solutions company works in mission-critical environments, integrating next-gen technologies with legacy systems. Among its major competitors, SDI is ranked in 4th place for NPS while NUCOR CORPORATION is 1st, and PADI is 2nd.
Brand at a Glance
55%
Customer Loyalty
3.4/5
Product Quality
4/5
Pricing
4.5/5
Customer Service
SDI Ranking
- #4 / 4 of its competitors
SDI NPS
SDI's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether SDI's customers would recommend using the product based on a scale of -100 to 100.
SDI Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
SDI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
Feb 2022 0 | Feb 2022 | 0 |
Feb 2023 0 | Feb 2023 | 0 |
How Other Brands Compare
SDI is ranked #4 for NPS among its competitors. NUCOR CORPORATION and PADI come in first and second, with Safariland coming in at third.
SDI |  NUCOR CORPORATION |  Safariland |  PADI | |
| Global Ranking | #- | #810 | #- | #- |
| NPS | 0 | 46 | 7 | 28 |
| Valuation Updated every 24 hours for public companies | - | $17.52B | $23.77M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SDI NPS vs. Competitors
Compared to its competitors, SDI's NPS is rated right below Safariland.
| COMPANY | NPS Score | |
|---|---|---|
| NUCOR CORPORATION | 46 |
| PADI | 28 |
| Safariland | 7 |
| SDI | 0 |
SDI Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of SDI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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SDI Customer Loyalty vs. Competitors
Compared to its competitors, SDI's Customer Loyalty score is rated right below NUCOR CORPORATION.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| PADI | 86% |
| Safariland | 86% |
| NUCOR CORPORATION | 79% |
| SDI | 55% |
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SDI Product Quality
3.4/5
SDI has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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SDI Product Information
SDI’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Enterprise
Government & Legal
SDI Product Quality vs. Competitors
Compared to its competitors, SDI's Product Quality score is rated right below Safariland.
| COMPANY | Product Quality Score | |
|---|---|---|
| NUCOR CORPORATION | 4.3/5 |
| PADI | 4/5 |
| Safariland | 3.7/5 |
| SDI | 3.4/5 |
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SDI Pricing
SDI ROI & Value For Money
4/5
SDI has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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SDI Pricing vs. Competitors
Compared to its competitors, SDI's ROI score is rated right above Safariland.
| COMPANY | Pricing Score | |
|---|---|---|
| SDI | 4/5 |
| Safariland | 3.9/5 |
| NUCOR CORPORATION | 3.8/5 |
| PADI | 3.6/5 |
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SDI Customer Satisfaction (CSAT)
SDI Customer Satisfaction (CSAT) Score
80 / 100
SDI has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SDI Customer Satisfaction vs. Competitors
Compared to its competitors, SDI's Customer Satisfaction score is rated right above Safariland, and is preceded by NUCOR CORPORATION.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| NUCOR CORPORATION | 82% |
| SDI | 80% |
| Safariland | 70% |
| PADI | 56% |
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SDI Customer Service
4.5/5
SDI has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About SDI's Customer Service
Address
33 W. Monroe, Suite 400, Chicago, IL 60603
Website
http://www.sdienterprises.com
Phone Number
312-580-7500
SDI Customer Service vs. Competitors
Compared to its competitors, SDI's Customer Service score is rated right above NUCOR CORPORATION.
| COMPANY | Customer Service Score | |
|---|---|---|
| SDI | 4.5/5 |
| NUCOR CORPORATION | 3.9/5 |
| Safariland | 3.8/5 |
| PADI | 3.8/5 |
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SDI as an Employer
4.1/5
SDI has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
SDI scored a 0 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of SDI would recommend the brand to a friend. ENPS measures how likely SDI employees would recommend working at SDI to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 38% | Promoters |
|---|---|
| 29% | Passive |
| 33% | Detractors |
