-46
NPS
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SE2 LLC
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About SE2 LLC's Brand
SE2, an Eldridge business, is a leader in the US life and annuities insurance technology and services industry. SE2 has a proven track record in delivering technology driven transformations for the life and annuity insurance industry. SE2 uniquely combines the maturity and peerless industry knowledge of its 125+ years of life insurance industry heritage with its end-to-end digital platform to enable the rapid launch of new and innovative products through existing as well as digital channels. SE2 currently administers nearly 2 million active policies on behalf of its 25+ clients. SE2 has over $100 billion in assets under administration and handles more than 200,000 new business applications annually. Please visit SE2 at www.SE2.com to learn more. Among its major competitors, SE2 LLC is ranked in 5th place for NPS while TCS (Tata Consultancy Services) is 1st, and Infosys is 2nd.
Brand at a Glance
71%
Customer Loyalty
2.6/5
Product Quality
2.3/5
Pricing
2.4/5
Customer Service
SE2 LLC Ranking
- #4 / 4 of its competitors
SE2 LLC NPS
SE2 LLC's Net Promoter Score (NPS) is a -46 with 23% Promoters, 8% Passives, and 69% Detractors. Net Promoter Score tracks whether SE2 LLC's customers would recommend using the product based on a scale of -100 to 100.
SE2 LLC Overall NPS
| 23% | Promoters |
|---|---|
| 8% | Passives |
| 69% | Detractors |
SE2 LLC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Jul 2020 0 | Jul 2020 | 0 |
Dec 2020 0 | Dec 2020 | 0 |
Feb 2021 -25 | Feb 2021 | -25 |
Dec 2021 0 | Dec 2021 | 0 |
Mar 2022 -50 | Mar 2022 | -50 |
Aug 2022 -36 | Aug 2022 | -36 |
Sep 2023 -46 | Sep 2023 | -46 |
How Other Brands Compare
SE2 LLC is ranked #4 for NPS among its competitors. TCS (Tata Consultancy Services) and Infosys come in first and second, with DXC Technology coming in at third.
SE2 LLC |  Infosys |  DXC Technology |  TCS (Tata Consultancy Services) | |
| Global Ranking | #- | #502 | #- | #- |
| NPS | -46 | 15 | -10 | 23 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $80.98B | $6.57B | $881.03M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SE2 LLC NPS vs. Competitors
Compared to its competitors, SE2 LLC's NPS is rated right above Diligenta, and is preceded by DXC Technology.
| COMPANY | NPS Score | |
|---|---|---|
| TCS (Tata Consultancy Services) | 23 |
| Infosys | 15 |
 | Exl Service | 9 |
| DXC Technology | -10 |
| SE2 LLC | -46 |
| Diligenta | -100 |
SE2 LLC Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of SE2 LLC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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SE2 LLC Customer Loyalty vs. Competitors
Compared to its competitors, SE2 LLC's Customer Loyalty score is rated right above Diligenta, and is preceded by DXC Technology.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| TCS (Tata Consultancy Services) | 83% |
| Exl Service | 83% |
| Infosys | 82% |
| DXC Technology | 71% |
| SE2 LLC | 71% |
| Diligenta | N/A |
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SE2 LLC Product Quality
2.6/5
SE2 LLC has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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SE2 LLC Product Information
SE2 LLC’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.se2.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Insurance
SE2 LLC Product Quality vs. Competitors
Compared to its competitors, SE2 LLC's Product Quality score is rated right below DXC Technology.
| COMPANY | Product Quality Score | |
|---|---|---|
| Diligenta | 4/5 |
| TCS (Tata Consultancy Services) | 3.8/5 |
| Infosys | 3.7/5 |
| Exl Service | 3.1/5 |
| DXC Technology | 2.9/5 |
| SE2 LLC | 2.6/5 |
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SE2 LLC Pricing
SE2 LLC ROI & Value For Money
2.3/5
SE2 LLC has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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SE2 LLC Pricing vs. Competitors
Compared to its competitors, SE2 LLC's ROI score is rated right above Diligenta, and is preceded by DXC Technology.
| COMPANY | Pricing Score | |
|---|---|---|
| TCS (Tata Consultancy Services) | 3.8/5 |
| Infosys | 3.7/5 |
| Exl Service | 2.8/5 |
| DXC Technology | 2.8/5 |
| SE2 LLC | 2.3/5 |
| Diligenta | N/A |
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SE2 LLC Customer Satisfaction (CSAT)
SE2 LLC Customer Satisfaction (CSAT) Score
38 / 100
SE2 LLC has an overall Customer Satisfaction score of 38 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
38%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SE2 LLC Customer Satisfaction vs. Competitors
Compared to its competitors, SE2 LLC's Customer Satisfaction score is rated right below DXC Technology.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Diligenta | 100% |
| Infosys | 77% |
| TCS (Tata Consultancy Services) | 75% |
| Exl Service | 66% |
| DXC Technology | 48% |
| SE2 LLC | 38% |
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SE2 LLC Customer Service
2.4/5
SE2 LLC has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About SE2 LLC's Customer Service
Address
5801 S.W. 6th Avenue, Topeka, KS 66636
Website
http://www.se2.com
Phone Number
1-800-747-3940
SE2 LLC's Social Links
SE2 LLC Customer Service vs. Competitors
Compared to its competitors, SE2 LLC's Customer Service score is rated right above Diligenta, and is preceded by DXC Technology.
| COMPANY | Customer Service Score | |
|---|---|---|
| TCS (Tata Consultancy Services) | 3.9/5 |
| Infosys | 3.8/5 |
| Exl Service | 3/5 |
| DXC Technology | 2.8/5 |
| SE2 LLC | 2.4/5 |
| Diligenta | N/A |
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SE2 LLC as an Employer
4.1/5
SE2 LLC has a 4.1/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
SE2 LLC scored a -46 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of SE2 LLC would recommend the brand to a friend. ENPS measures how likely SE2 LLC employees would recommend working at SE2 LLC to a friend.
Net Promoter Score
-46
NPS Score
| 23% | Promoters |
|---|---|
| 8% | Passive |
| 69% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 29% | Promoters |
|---|---|
| 29% | Passive |
| 42% | Detractors |
