-43
NPS
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Sears Hometown and Outlet Stores
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About Sears Hometown and Outlet Stores' Brand
Sears Hometown and Outlet Stores, Inc. is a national retailer primarily focused on selling home appliances, hardware, tools and lawn and garden equipment. Among its major competitors, Sears Hometown and Outlet Stores is ranked in 3rd place for NPS while The Home Depot is 1st, and Casper is 2nd.
Brand at a Glance
60%
Customer Loyalty
2.2/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Sears Hometown and Outlet Stores Ranking
- #3 / 4 of its competitors
Sears Hometown and Outlet Stores NPS
Sears Hometown and Outlet Stores's Net Promoter Score (NPS) is a -43 with 14% Promoters, 29% Passives, and 57% Detractors. Net Promoter Score tracks whether Sears Hometown and Outlet Stores's customers would recommend using the product based on a scale of -100 to 100.
Sears Hometown and Outlet Stores Overall NPS
| 14% | Promoters |
|---|---|
| 29% | Passives |
| 57% | Detractors |
Sears Hometown and Outlet Stores NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 0 | Dec 2020 | 0 |
Feb 2021 -50 | Feb 2021 | -50 |
Mar 2022 0 | Mar 2022 | 0 |
Jul 2022 -20 | Jul 2022 | -20 |
Jan 2023 -34 | Jan 2023 | -34 |
Mar 2023 -43 | Mar 2023 | -43 |
How Other Brands Compare
Sears Hometown and Outlet Stores is ranked third for NPS among its competitors. The Home Depot and Casper come in first and second, with Pricefalls Marketplace coming in at #4.
Sears Hometown and Outlet Stores |  The Home Depot |  Casper |  Pricefalls Marketplace | |
| Global Ranking | #- | #86 | #405 | #- |
| NPS | -43 | 21 | -1 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $301.06B | $417.88M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sears Hometown and Outlet Stores NPS by Gender
Sears Hometown and Outlet Stores's NPS was rated -67 by Female customers on Comparably.
Female
-67
Sears Hometown and Outlet Stores's NPS was rated -67 by Female customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Male
N/A
Sears Hometown and Outlet Stores's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Sears Hometown and Outlet Stores NPS vs. Competitors
Compared to its competitors, Sears Hometown and Outlet Stores's NPS is rated right below Casper.
| COMPANY | NPS Score | |
|---|---|---|
| The Home Depot | 21 |
| Casper | -1 |
| Sears Hometown and Outlet Stores | -43 |
Sears Hometown and Outlet Stores Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Sears Hometown and Outlet Stores users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sears Hometown and Outlet Stores Customer Loyalty Score by Gender
Sears Hometown and Outlet Stores's Customer Loyalty score was rated 40 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Sears Hometown and Outlet Stores.
Female
40%
Yes
Male
N/A
Yes
Sears Hometown and Outlet Stores Customer Loyalty vs. Competitors
Compared to its competitors, Sears Hometown and Outlet Stores's Customer Loyalty score is rated right above Casper, and is preceded by The Home Depot.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| The Home Depot | 81% |
| Sears Hometown and Outlet Stores | 60% |
| Casper | 55% |
Unlock Sears Hometown and Outlet Stores Customer Loyalty vs. Competitors Data
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Sears Hometown and Outlet Stores Product Quality
2.2/5
Sears Hometown and Outlet Stores has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Sears Hometown and Outlet Stores Product Information
Sears Hometown and Outlet Stores’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.shos.com
- Company Size
- 1,001-5,000 Employees
Industry
Retail
Quick Insights into Sears Hometown and Outlet Stores Product Quality
Sears Hometown and Outlet Stores's Product Quality score was rated highest by Female customers.
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Ranked Sears Hometown and Outlet Stores Product Quality the Highest
Sears Hometown and Outlet Stores Product Quality Score by Gender
Sears Hometown and Outlet Stores's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Sears Hometown and Outlet Stores.
Female
1.5/5
Male
N/A
Sears Hometown and Outlet Stores Product Quality vs. Competitors
Compared to its competitors, Sears Hometown and Outlet Stores's Product Quality score is rated right below Casper.
| COMPANY | Product Quality Score | |
|---|---|---|
| The Home Depot | 3.6/5 |
| Casper | 3.2/5 |
| Sears Hometown and Outlet Stores | 2.2/5 |
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Sears Hometown and Outlet Stores Pricing
Sears Hometown and Outlet Stores ROI & Value For Money
2.7/5
Sears Hometown and Outlet Stores has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Quick Insights into Sears Hometown and Outlet Stores ROI
Sears Hometown and Outlet Stores's ROI score was rated highest by Female customers.
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Ranked Sears Hometown and Outlet Stores ROI the Highest
Sears Hometown and Outlet Stores ROI Score by Gender
Sears Hometown and Outlet Stores's ROI score was rated 2.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Sears Hometown and Outlet Stores.
Female
2.8/5
Male
N/A
Sears Hometown and Outlet Stores Pricing vs. Competitors
Compared to its competitors, Sears Hometown and Outlet Stores's ROI score is rated right below Casper.
| COMPANY | Pricing Score | |
|---|---|---|
| The Home Depot | 3.6/5 |
| Casper | 3.2/5 |
| Sears Hometown and Outlet Stores | 2.7/5 |
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Sears Hometown and Outlet Stores Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sears Hometown and Outlet Stores Customer Satisfaction vs. Competitors
Compared to its competitors, Sears Hometown and Outlet Stores's Customer Satisfaction score is rated right below Casper.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| The Home Depot | 68% |
| Casper | 40% |
| Sears Hometown and Outlet Stores | 0% |
Unlock Sears Hometown and Outlet Stores Customer Satisfaction vs. Competitors Data
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Sears Hometown and Outlet Stores Customer Service
2.7/5
Sears Hometown and Outlet Stores has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Sears Hometown and Outlet Stores's Customer Service
Address
5500 Trillium Blvd., Hoffman Estates, IL 60192
Website
http://www.shos.com
Phone Number
847-286-3409
Quick Insights into Sears Hometown and Outlet Stores Customer Service
Sears Hometown and Outlet Stores's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Sears Hometown and Outlet Stores' Customer Service score.
Ranked Sears Hometown and Outlet Stores Customer Service the Highest
Sears Hometown and Outlet Stores Customer Service Score by Gender
Sears Hometown and Outlet Stores's Customer Service score was rated 2.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Sears Hometown and Outlet Stores.
Female
2.8/5
Male
N/A
Sears Hometown and Outlet Stores Customer Service vs. Competitors
Compared to its competitors, Sears Hometown and Outlet Stores's Customer Service score is rated right below Casper.
| COMPANY | Customer Service Score | |
|---|---|---|
| The Home Depot | 3.6/5 |
| Casper | 3.2/5 |
| Sears Hometown and Outlet Stores | 2.7/5 |
Unlock Sears Hometown and Outlet Stores Customer Service vs. Competitors Data
VS
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Sears Hometown and Outlet Stores as an Employer
2.4/5
Sears Hometown and Outlet Stores has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Sears Hometown and Outlet Stores
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Sears Hometown and Outlet Stores scored a -43 for Net Promoter Score and a -46 for Employee Net Promoter Score. NPS gauges how likely a customer of Sears Hometown and Outlet Stores would recommend the brand to a friend. ENPS measures how likely Sears Hometown and Outlet Stores employees would recommend working at Sears Hometown and Outlet Stores to a friend.
Net Promoter Score
-43
NPS Score
| 14% | Promoters |
|---|---|
| 29% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
-46
eNPS Score
| 27% | Promoters |
|---|---|
| 0% | Passive |
| 73% | Detractors |
