SELECT NPS & Customer Reviews

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SELECT

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SELECT

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About SELECT's Brand

SELECT is next generation black card and concierge that provides access to exclusive events, insider pricing, and VIP perks at over 500,000 locations. Among its major competitors, SELECT is ranked in 2nd place for NPS while American Express is 1st, and Gilt Groupe is 3rd.

Brand at a Glance

68%

Customer Loyalty

3.4/5

Product Quality

3.1/5

Pricing

3.2/5

Customer Service

SELECT Ranking

^#2 / 4 of its competitors

SELECT NPS

SELECT's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether SELECT's customers would recommend using the product based on a scale of -100 to 100.

SELECT Overall NPS

NPS

33%	Promoters
34%	Passives
33%	Detractors

SELECT NPS Trend

-100

-50

100

Summary	Date	Score
May 2021 0	May 2021	0
Aug 2022 -50	Aug 2022	-50
Jun 2024 0	Jun 2024	0

How Other Brands Compare

SELECT is ranked second for NPS among its competitors. American Express and Gilt Groupe come in first and third, with Capital One coming in at #4.

	SELECT	American Express	Capital One	Gilt Groupe
Global Ranking	#-	#62	#-	#-
NPS	0	18	-41	-20
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	-	$127.20B	$54.69B	$598.38M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

SELECT NPS vs. Competitors

Compared to its competitors, SELECT's NPS is rated right above Gilt City, and is preceded by American Express.

COMPANY		NPS Score
	American Express	18
	SELECT	0
	Gilt City	N/A
	Gilt Groupe	-20
	Chase Corporation	-26
	Capital One	-41
	FoundersCard	-100

SELECT Customer Loyalty

68%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

68% of SELECT users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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68%

32%

SELECT Customer Loyalty vs. Competitors

Compared to its competitors, SELECT's Customer Loyalty score is rated right above Gilt City, and is preceded by Gilt Groupe.

COMPANY		Customer Loyalty Score
	FoundersCard	100%
	American Express	85%
	Chase Corporation	79%
	Capital One	79%
	Gilt Groupe	73%
	SELECT	68%
	Gilt City	N/A

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SELECT Product Quality

3.4/5

SELECT has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.

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SELECT Product Information

SELECT’s product quality score is a 3.4 out of 5 as rated by its users and customers.

Website: http://www.meetselect.com

Company Size: 11-50 Employees

Industry

Banking and Financial Services

SELECT Product Quality vs. Competitors

Compared to its competitors, SELECT's Product Quality score is rated right above Chase Corporation, and is preceded by American Express.

COMPANY		Product Quality Score
	American Express	3.5/5
	SELECT	3.4/5
	Chase Corporation	2.6/5
	FoundersCard	2.5/5
	Gilt Groupe	2.3/5
	Capital One	2.3/5
	Gilt City	N/A

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SELECT Pricing

SELECT ROI & Value For Money

3.1/5

SELECT has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.

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SELECT Pricing vs. Competitors

Compared to its competitors, SELECT's ROI score is rated right above Chase Corporation, and is preceded by American Express.

COMPANY		Pricing Score
	American Express	3.3/5
	SELECT	3.1/5
	Chase Corporation	2.8/5
	Gilt Groupe	2.5/5
	Capital One	2.1/5
	FoundersCard	1.5/5
	Gilt City	N/A

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SELECT Customer Satisfaction (CSAT)

SELECT Customer Satisfaction (CSAT) Score

50 / 100

SELECT has an overall Customer Satisfaction score of 50 rated by its users and customers.

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Very Satisfied	50%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	50%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

50%

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

SELECT Customer Satisfaction vs. Competitors

Compared to its competitors, SELECT's Customer Satisfaction score is rated right above Chase Corporation, and is preceded by American Express.

COMPANY		Customer Satisfaction (CSAT) Score
	American Express	62%
	SELECT	50%
	Chase Corporation	37%
	Capital One	14%
	Gilt Groupe	0%
	FoundersCard	0%
	Gilt City	0%

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SELECT Customer Service

3.2/5

SELECT has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.

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About SELECT's Customer Service

Address

214 West 29th Street, 2nd Fl, New York City, NY 10001

Website

http://www.meetselect.com

Phone Number

(646) 650-2039

SELECT Customer Service vs. Competitors

Compared to its competitors, SELECT's Customer Service score is rated right above FoundersCard, and is preceded by American Express.

COMPANY		Customer Service Score
	American Express	3.4/5
	SELECT	3.2/5
	FoundersCard	3/5
	Chase Corporation	2.8/5
	Gilt Groupe	2.3/5
	Capital One	2/5
	Gilt City	N/A

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SELECT as an Employer

3.2/5

SELECT has a 3.2/5 stars for its overall company culture rated by their employees

top

15%

CEO of SELECT

Carlo Cisco

In the Top 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

SELECT scored a 0 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of SELECT would recommend the brand to a friend. ENPS measures how likely SELECT employees would recommend working at SELECT to a friend.

Net Promoter Score

NPS Score

33%	Promoters
34%	Passive
33%	Detractors

Employee Net Promoter Score

eNPS Score

41%	Promoters
30%	Passive
29%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail