-20
NPS
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Gilt Groupe
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About Gilt Groupe's Brand
Gilt Groupe is an online shopping website that provides instant insider access to top designer labels. Among its major competitors, Gilt Groupe is ranked in 4th place for NPS while Urban Outfitters is 1st, and Zulily is 2nd.Their current valuation is $598.38M
Brand at a Glance
73%
Customer Loyalty
2.3/5
Product Quality
2.5/5
Pricing
2.3/5
Customer Service
Gilt Groupe Ranking
- #4 / 4 of its competitors
Gilt Groupe NPS
Gilt Groupe's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether Gilt Groupe's customers would recommend using the product based on a scale of -100 to 100.
Gilt Groupe Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
Gilt Groupe NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -100 | Oct 2022 | -100 |
Nov 2023 0 | Nov 2023 | 0 |
Aug 2025 -33 | Aug 2025 | -33 |
Nov 2025 -50 | Nov 2025 | -50 |
Dec 2025 -20 | Dec 2025 | -20 |
How Other Brands Compare
Gilt Groupe is ranked #4 for NPS among its competitors. Urban Outfitters and Zulily come in first and second, with Bonobos coming in at third. Among those competitors, it is the lowest valued company behind Urban Outfitters.
Gilt Groupe |  Zulily |  Urban Outfitters |  Bonobos | |
| Global Ranking | #- | #292 | #356 | #451 |
| NPS | -20 | 0 | 15 | -9 |
| Valuation Updated every 24 hours for public companies | $598.38M | $3.03B | $3.82B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gilt Groupe NPS vs. Competitors
Compared to its competitors, Gilt Groupe's NPS is rated right above Groupon, and is preceded by Bonobos.
| COMPANY | NPS Score | |
|---|---|---|
| Urban Outfitters | 15 |
| Zulily | 0 |
 | Charming Shoppes | N/A |
| Bonobos | -9 |
| Gilt Groupe | -20 |
 | Groupon | -33 |
 | Rue La La | -71 |
Gilt Groupe Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Gilt Groupe users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Gilt Groupe Customer Loyalty vs. Competitors
Compared to its competitors, Gilt Groupe's Customer Loyalty score is rated right above Zulily, and is preceded by Urban Outfitters.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Rue La La | 77% |
| Urban Outfitters | 74% |
| Gilt Groupe | 73% |
| Zulily | 69% |
| Bonobos | 64% |
| Groupon | 61% |
| Charming Shoppes | N/A |
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Gilt Groupe Product Quality
2.3/5
Gilt Groupe has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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Gilt Groupe Product Information
Gilt Groupe’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- http://www.gilt.com
- Company Size
- 1,001-5,000 Employees
Industry
Fashion and Beauty
Ecommerce and Marketplaces
Hardware and Devices
Social
Gilt Groupe Product Quality vs. Competitors
Compared to its competitors, Gilt Groupe's Product Quality score is rated right above Rue La La, and is preceded by Groupon.
| COMPANY | Product Quality Score | |
|---|---|---|
| Urban Outfitters | 3.9/5 |
| Zulily | 3.3/5 |
| Bonobos | 3.2/5 |
| Groupon | 2.7/5 |
| Gilt Groupe | 2.3/5 |
| Rue La La | 2.2/5 |
| Charming Shoppes | N/A |
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Gilt Groupe Pricing
Gilt Groupe ROI & Value For Money
2.5/5
Gilt Groupe has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Gilt Groupe Pricing vs. Competitors
Compared to its competitors, Gilt Groupe's ROI score is rated right above Rue La La, and is preceded by Groupon.
| COMPANY | Pricing Score | |
|---|---|---|
| Urban Outfitters | 3.3/5 |
| Zulily | 3.1/5 |
| Bonobos | 3.1/5 |
| Groupon | 2.5/5 |
| Gilt Groupe | 2.5/5 |
| Rue La La | 2.4/5 |
| Charming Shoppes | N/A |
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Gilt Groupe Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Gilt Groupe Customer Satisfaction vs. Competitors
Compared to its competitors, Gilt Groupe's Customer Satisfaction score is rated right above Charming Shoppes, and is preceded by Rue La La.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Urban Outfitters | 78% |
| Groupon | 42% |
| Zulily | 38% |
| Bonobos | 37% |
| Rue La La | 19% |
| Gilt Groupe | 0% |
| Charming Shoppes | 0% |
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Gilt Groupe Customer Service
2.3/5
Gilt Groupe has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About Gilt Groupe's Customer Service
Address
2 Park Ave Fl 4, New York City, NY
Website
http://www.gilt.com
Gilt Groupe Customer Service vs. Competitors
Compared to its competitors, Gilt Groupe's Customer Service score is rated right above Rue La La, and is preceded by Groupon.
| COMPANY | Customer Service Score | |
|---|---|---|
| Urban Outfitters | 3.6/5 |
| Bonobos | 3.1/5 |
| Zulily | 2.9/5 |
| Groupon | 2.4/5 |
| Gilt Groupe | 2.3/5 |
| Rue La La | 1.7/5 |
| Charming Shoppes | N/A |
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Gilt Groupe as an Employer
2.8/5
Gilt Groupe has a 2.8/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Gilt Groupe scored a -20 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Gilt Groupe would recommend the brand to a friend. ENPS measures how likely Gilt Groupe employees would recommend working at Gilt Groupe to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
