-6
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Seneca Foods
Marketing or Exec? Claim Your Free Account
About Seneca Foods' Brand
At Seneca, we believe that everyone deserves year-round access to great-tasting food that's also great for you. Among its major competitors, Seneca Foods is ranked in 3rd place for NPS while Danone is 1st, and General Mills Inc. is 2nd.Their current market cap is $362.49M
Brand at a Glance
81%
Customer Loyalty
3.6/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
Seneca Foods Ranking
- #3 / 3 of its competitors
Seneca Foods NPS
Seneca Foods's Net Promoter Score (NPS) is a -6 with 41% Promoters, 12% Passives, and 47% Detractors. Net Promoter Score tracks whether Seneca Foods's customers would recommend using the product based on a scale of -100 to 100.
Seneca Foods Overall NPS
| 41% | Promoters |
|---|---|
| 12% | Passives |
| 47% | Detractors |
Seneca Foods NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -75 | Sep 2022 | -75 |
Oct 2022 -17 | Oct 2022 | -17 |
Nov 2022 -29 | Nov 2022 | -29 |
Dec 2022 -13 | Dec 2022 | -13 |
Jul 2023 -22 | Jul 2023 | -22 |
Feb 2024 -36 | Feb 2024 | -36 |
Nov 2024 -33 | Nov 2024 | -33 |
Feb 2025 -38 | Feb 2025 | -38 |
Apr 2025 -29 | Apr 2025 | -29 |
Jul 2025 -20 | Jul 2025 | -20 |
Aug 2025 -13 | Aug 2025 | -13 |
Dec 2025 -6 | Dec 2025 | -6 |
How Other Brands Compare
Seneca Foods is ranked third for NPS among its competitors. Danone and General Mills Inc. come in first and second. Among those competitors, it is the third most valued company behind General Mills Inc..
Seneca Foods |  General Mills Inc. |  Danone | |
| Global Ranking | #- | #112 | #- |
| NPS | -6 | 30 | 31 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $362.49M | $34.55B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Seneca Foods NPS vs. Competitors
Compared to its competitors, Seneca Foods's NPS is rated right below General Mills Inc..
| COMPANY | NPS Score | |
|---|---|---|
| Danone | 31 |
| General Mills Inc. | 30 |
| Seneca Foods | -6 |
Seneca Foods Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Seneca Foods users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Seneca Foods Customer Loyalty vs. Competitors
Compared to its competitors, Seneca Foods's Customer Loyalty score is rated right above Danone.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Seneca Foods | 81% |
| Danone | 78% |
| General Mills Inc. | 74% |
Unlock Seneca Foods Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Seneca Foods Customer Loyalty vs. Competitors data and gain insights into your customers today.
Seneca Foods Product Quality
3.6/5
Seneca Foods has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Seneca Foods' overall Product Quality score rated by its users and customers.
Seneca Foods Product Information
Seneca Foods’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://senecafoods.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Consumer Services
Seneca Foods Product Quality vs. Competitors
Compared to its competitors, Seneca Foods's Product Quality score is rated right below General Mills Inc..
| COMPANY | Product Quality Score | |
|---|---|---|
| Danone | 4/5 |
| General Mills Inc. | 3.9/5 |
| Seneca Foods | 3.6/5 |
Unlock Seneca Foods Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Seneca Foods Product Quality vs. Competitors data and gain insights into your customers today.
Seneca Foods Pricing
Seneca Foods ROI & Value For Money
3.9/5
Seneca Foods has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Seneca Foods' overall ROI score rated by its users and customers.
Seneca Foods Pricing vs. Competitors
Compared to its competitors, Seneca Foods's ROI score is rated right above General Mills Inc., and is preceded by Danone.
| COMPANY | Pricing Score | |
|---|---|---|
| Danone | 4/5 |
| Seneca Foods | 3.9/5 |
| General Mills Inc. | 3.8/5 |
Unlock Seneca Foods ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Seneca Foods ROI vs. Competitors data and gain insights into your customers today.
Seneca Foods Customer Satisfaction (CSAT)
Seneca Foods Customer Satisfaction (CSAT) Score
72 / 100
Seneca Foods has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
28%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Seneca Foods Customer Satisfaction vs. Competitors
Compared to its competitors, Seneca Foods's Customer Satisfaction score is rated right below General Mills Inc..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Danone | 77% |
| General Mills Inc. | 76% |
| Seneca Foods | 72% |
Unlock Seneca Foods Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Seneca Foods Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Seneca Foods Customer Service
3.8/5
Seneca Foods has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Seneca Foods' overall Customer Service score rated by its users and customers.
About Seneca Foods's Customer Service
Address
2801 Finch Rd, Modesto, CA
Website
http://senecafoods.com
Phone Number
6087438324
Seneca Foods Customer Service vs. Competitors
Compared to its competitors, Seneca Foods's Customer Service score is rated right below General Mills Inc..
| COMPANY | Customer Service Score | |
|---|---|---|
| Danone | 3.9/5 |
| General Mills Inc. | 3.9/5 |
| Seneca Foods | 3.8/5 |
Unlock Seneca Foods Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Seneca Foods Customer Service vs. Competitors data and gain insights into your customers today.
Seneca Foods as an Employer
3.5/5
Seneca Foods has a 3.5/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Seneca Foods scored a -6 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Seneca Foods would recommend the brand to a friend. ENPS measures how likely Seneca Foods employees would recommend working at Seneca Foods to a friend.
Net Promoter Score
-6
NPS Score
| 41% | Promoters |
|---|---|
| 12% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 45% | Promoters |
|---|---|
| 19% | Passive |
| 36% | Detractors |
