-100
NPS
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Servier
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About Servier's Brand
Operator of a pharmaceutical company intended to discover cardiovascular, cancer, diabetes and central nervous system drugs. The company's pharmaceutical services include research and development and production of drugs for oncology, cardiology, metabolic, central nervous system, psychiatric, bone, muscle and joint diseases, enabling doctors to prescribe generic drugs with minimal side-effects and low cost treatments. Among its major competitors, Servier is ranked in 5th place for NPS while Boehringer Ingelheim is 1st, and LGC is 2nd.
Brand at a Glance
2.5/5
Product Quality
Servier Ranking
- #4 / 4 of its competitors
Servier NPS
Servier's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Servier's customers would recommend using the product based on a scale of -100 to 100.
Servier Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Servier NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -100 | Feb 2024 | -100 |
How Other Brands Compare
Servier is ranked #4 for NPS among its competitors. Boehringer Ingelheim and GSK come in first and second, with Sanofi coming in at third.
Servier |  Boehringer Ingelheim |  GSK |  Sanofi | |
| Global Ranking | #- | #774 | #881 | #- |
| NPS | -100 | 37 | 32 | 21 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $13.92B | - | $129.27B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Servier NPS vs. Competitors
Compared to its competitors, Servier's NPS is rated right below Sanofi.
| COMPANY | NPS Score | |
|---|---|---|
| Boehringer Ingelheim | 37 |
 | LGC | 34 |
| GSK | 32 |
| Sanofi | 21 |
| Servier | -100 |
Servier Product Quality
2.5/5
Servier has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Servier Product Information
Servier’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- www.servier.com
- Company Size
- 10,000+ Employees
Servier Product Quality vs. Competitors
Compared to its competitors, Servier's Product Quality score is rated right below Boehringer Ingelheim.
| COMPANY | Product Quality Score | |
|---|---|---|
| LGC | 4.5/5 |
| GSK | 4.1/5 |
| Sanofi | 4/5 |
| Boehringer Ingelheim | 3.9/5 |
| Servier | 2.5/5 |
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VS
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Servier Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Servier Customer Satisfaction vs. Competitors
Compared to its competitors, Servier's Customer Satisfaction score is rated right below Boehringer Ingelheim.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| LGC | 100% |
| Sanofi | 82% |
| GSK | 80% |
| Boehringer Ingelheim | 63% |
| Servier | 0% |
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Servier as an Employer
Consumer vs. Employees
Servier scored a -100 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Servier would recommend the brand to a friend. ENPS measures how likely Servier employees would recommend working at Servier to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
