50
NPS
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Shazam
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About Shazam's Brand
Shazam Entertainment, a media engagement company, offers an app that connects people to the music, TV shows and ads they love. Among its major competitors, Shazam is ranked in 1st place for NPS while SoundCloud is 2nd, and Gracenote is 3rd.Their current valuation is $48.50B
Brand at a Glance
81%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
Shazam Ranking
- #1 / 4 of its competitors
Shazam NPS
Shazam's Net Promoter Score (NPS) is a 50 with 70% Promoters, 10% Passives, and 20% Detractors. Net Promoter Score tracks whether Shazam's customers would recommend using the product based on a scale of -100 to 100.
Shazam Overall NPS
| 70% | Promoters |
|---|---|
| 10% | Passives |
| 20% | Detractors |
Shazam NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 46 | Jun 2022 | 46 |
Aug 2022 50 | Aug 2022 | 50 |
Dec 2022 52 | Dec 2022 | 52 |
Jan 2023 55 | Jan 2023 | 55 |
Mar 2023 54 | Mar 2023 | 54 |
Jun 2023 55 | Jun 2023 | 55 |
Aug 2023 59 | Aug 2023 | 59 |
Jan 2024 60 | Jan 2024 | 60 |
Mar 2024 56 | Mar 2024 | 56 |
Apr 2024 53 | Apr 2024 | 53 |
Dec 2024 47 | Dec 2024 | 47 |
Jun 2025 50 | Jun 2025 | 50 |
How Other Brands Compare
Shazam is ranked first for NPS among its competitors. SoundCloud and SoundHound come in second and third, with 4INFO coming in at #4. Among those competitors, it is the most valued company.
Shazam |  SoundCloud |  SoundHound |  4INFO | |
| Global Ranking | #- | #706 | #- | #- |
| NPS | 50 | 30 | -40 | - |
| Valuation Updated every 24 hours for public companies | $48.50B | - | $600.00M | $210.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Shazam NPS by Gender
Female customers rated Shazam's NPS 60 points higher than Male customers.
Male
0
Shazam's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
60
Shazam's NPS was rated 60 by Female customers on Comparably.
80%
Promoters
0%
Passives
20%
Detractors
Shazam NPS by Ethnicity
Shazam's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Shazam NPS by Age
Shazam's NPS was rated 75 points by customers ages 18-25 on Comparably.
Shazam NPS by Usage
Shazam's NPS was rated 0 points by customers who have used Shazam's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
Shazam NPS vs. Competitors
Compared to its competitors, Shazam's NPS is rated right above SoundCloud.
| COMPANY | NPS Score | |
|---|---|---|
| Shazam | 50 |
| SoundCloud | 30 |
 | Gracenote | 28 |
| 4INFO | N/A |
 | Rdio | N/A |
 | Zya | N/A |
| SoundHound | -40 |
Shazam Customer Reviews
Out of the 4 Shazam customer reviews 4 were positive and 0 were constructive. Shazam customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Shazam Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Shazam users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Shazam Customer Loyalty Score by Gender
Female customers rated Shazam's Customer Loyalty score 30% higher than Male customers.
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Male
70%
Yes
Female
100%
Yes
Shazam Customer Loyalty Score by Ethnicity
Shazam's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Shazam.
82
out of 100
Caucasian
Shazam Customer Loyalty Score by Age
Shazam's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Shazam Customer Loyalty Score by Usage
Shazam's Customer Loyalty score was rated 70% by customers who have used Shazam's products/services for 2 to 5 Years.
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Shazam Customer Loyalty Score by Industry
Shazam's Customer Loyalty score was rated 70% by Tech industry customers.
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Shazam Customer Loyalty vs. Competitors
Compared to its competitors, Shazam's Customer Loyalty score is rated right above SoundCloud.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Shazam | 81% |
| SoundCloud | 76% |
| Gracenote | 64% |
| SoundHound | 53% |
| 4INFO | N/A |
| Rdio | N/A |
| Zya | N/A |
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Shazam Product Quality
4/5
Shazam has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Shazam Product Information
Shazam’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Shazam's product the highest.
- Website
- http://www.shazam.com
- Company Size
- 201-500 Employees
Industry
Tech
Government & Legal
Media
Mobile App
SaaS
Sports & Entertainment
Quick Insights into Shazam Product Quality
Shazam's Product Quality score was rated highest by customers ages 18-25, and rated lowest by Male customers.
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Ranked Shazam Product Quality the Highest
Ranked Shazam Product Quality the Lowest
Shazam Product Quality Score by Gender
Female customers rated Shazam's Product Quality score 1 stars higher than Male customers.
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Male
3.1/5
Female
4.1/5
Shazam Product Quality Score by Ethnicity
Shazam's Product Quality score was rated 3 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Shazam Product Quality Score by Age
Shazam's Product Quality score was rated 4.7 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
Shazam Product Quality Score by Usage
Shazam's Product Quality score was rated 3.1 stars by customers who have used Shazam's products/services for 2 to 5 Years.
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Shazam Product Quality Score by Industry
Shazam's Product Quality score was rated 3.5 stars by Tech industry customers.
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Shazam Product Quality vs. Competitors
Compared to its competitors, Shazam's Product Quality score is rated right above SoundCloud.
| COMPANY | Product Quality Score | |
|---|---|---|
| Shazam | 4/5 |
| SoundCloud | 3.8/5 |
| Gracenote | 3.2/5 |
| SoundHound | 3/5 |
| 4INFO | N/A |
| Rdio | N/A |
| Zya | N/A |
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Shazam Pricing
Shazam ROI & Value For Money
3.9/5
Shazam has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Shazam Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Shazam ROI
Shazam's ROI score was rated highest by customers ages 18-25, and rated lowest by Male customers.
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Ranked Shazam ROI the Highest
Ranked Shazam ROI the Lowest
Shazam ROI Score by Gender
Female customers rated Shazam's ROI score 0.8 stars higher than Male customers.
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Male
3.3/5
Female
4.1/5
Shazam ROI Score by Ethnicity
Shazam's ROI score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Shazam.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Shazam ROI Score by Age
Shazam's ROI score was rated 4.9 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.9 | 18-25 | 4.9 |
Shazam ROI Score by Usage
Shazam's ROI score was rated 3.5 stars by customers who have used Shazam's products/services for 2 to 5 Years.
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Shazam ROI Score by Industry
Shazam's ROI score was rated 3.5 stars by Tech industry customers.
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Shazam Pricing vs. Competitors
Compared to its competitors, Shazam's ROI score is rated right above SoundCloud.
| COMPANY | Pricing Score | |
|---|---|---|
| Shazam | 3.9/5 |
| SoundCloud | 3.6/5 |
| Gracenote | 3.5/5 |
| SoundHound | 3/5 |
| 4INFO | N/A |
| Rdio | N/A |
| Zya | N/A |
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Shazam Customer Satisfaction (CSAT)
Shazam Customer Satisfaction (CSAT) Score
72 / 100
Shazam has an overall Customer Satisfaction score of 72 rated by its users and customers.
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Very Satisfied
50%
Satisfied
22%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
11%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Shazam Customer Satisfaction
Shazam's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Male customers.
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Ranked Shazam Customer Satisfaction the Highest
Ranked Shazam Customer Satisfaction the Lowest
Shazam Customer Satisfaction Score by Gender
Female customers rated Shazam's Customer Satisfaction score 42 points higher than Male customers.
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33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 34% |
75 / 100
FemaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Shazam Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Shazam's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
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60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
Shazam Customer Satisfaction Score by Age
Shazam's Customer Satisfaction score was rated 75 points by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 75% |
Shazam Customer Satisfaction Score by Usage
Shazam's Customer Satisfaction score was rated 66 points by customers who have used Shazam's products/services for 2 to 5 Years.
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Shazam Customer Satisfaction vs. Competitors
Compared to its competitors, Shazam's Customer Satisfaction score is rated right above SoundCloud.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Shazam | 72% |
| SoundCloud | 69% |
| SoundHound | 67% |
| Gracenote | 60% |
| 4INFO | 0% |
| Rdio | 0% |
| Zya | 0% |
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Shazam Customer Service
3.8/5
Shazam has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Shazam's Customer Service
Address
New York City, NY
Website
http://www.shazam.com
Quick Insights into Shazam Customer Service
Shazam's Customer Service score was rated highest by customers ages 18-25, and rated lowest by Male customers.
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Ranked Shazam Customer Service the Highest
Ranked Shazam Customer Service the Lowest
Shazam Customer Service Score by Gender
Female customers rated Shazam's Customer Service score 1.6 stars higher than Male customers.
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Male
2.5/5
Female
4.1/5
Shazam Customer Service Score by Ethnicity
Shazam's Customer Service score was rated 2.7 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Shazam Customer Service Score by Age
Shazam's Customer Service score was rated 4.2 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
Shazam Customer Service Score by Usage
Shazam's Customer Service score was rated 2.6 stars by customers who have used Shazam's products/services for 2 to 5 Years.
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Shazam Customer Service Score by Industry
Shazam's Customer Service score was rated 3.5 stars by Tech industry customers.
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Shazam Customer Service vs. Competitors
Compared to its competitors, Shazam's Customer Service score is rated right above SoundCloud.
| COMPANY | Customer Service Score | |
|---|---|---|
| Shazam | 3.8/5 |
| SoundCloud | 3.6/5 |
| Gracenote | 3.6/5 |
| SoundHound | 3/5 |
| 4INFO | N/A |
| Rdio | N/A |
| Zya | N/A |
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Shazam as an Employer
2.9/5
Shazam has a 2.9/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Shazam scored a 50 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Shazam would recommend the brand to a friend. ENPS measures how likely Shazam employees would recommend working at Shazam to a friend.
Net Promoter Score
50
NPS Score
| 70% | Promoters |
|---|---|
| 10% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
