-100
NPS
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Ship Sticks
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About Ship Sticks' Brand
Ship Sticks is a white glove, golf bag shipping company that provides door to door services for shipping golf clubs. Among its major competitors, Ship Sticks is ranked in 3rd place for NPS while FedEx is 1st, and UPS is 2nd.
Brand at a Glance
73%
Customer Loyalty
2.1/5
Product Quality
2.1/5
Pricing
2.4/5
Customer Service
Ship Sticks Ranking
- #3 / 4 of its competitors
Ship Sticks NPS
Ship Sticks's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Ship Sticks's customers would recommend using the product based on a scale of -100 to 100.
Ship Sticks Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Ship Sticks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Jun 2022 -100 | Jun 2022 | -100 |
Dec 2022 -100 | Dec 2022 | -100 |
Jan 2024 -100 | Jan 2024 | -100 |
How Other Brands Compare
Ship Sticks is ranked third for NPS among its competitors. FedEx and UPS come in first and second, with Luggage Forward coming in at #4.
Ship Sticks |  FedEx |  UPS |  Luggage Forward | |
| Global Ranking | #- | #95 | #150 | #- |
| NPS | -100 | 19 | 0 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $57.73B | $146.94B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ship Sticks NPS vs. Competitors
Compared to its competitors, Ship Sticks's NPS is rated right below Luggage Forward.
| COMPANY | NPS Score | |
|---|---|---|
| FedEx | 19 |
| UPS | 0 |
| Luggage Forward | N/A |
| Ship Sticks | -100 |
Ship Sticks Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Ship Sticks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Ship Sticks Customer Loyalty vs. Competitors
Compared to its competitors, Ship Sticks's Customer Loyalty score is rated right above UPS, and is preceded by FedEx.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| FedEx | 74% |
| Ship Sticks | 73% |
| UPS | 71% |
| Luggage Forward | N/A |
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Ship Sticks Product Quality
2.1/5
Ship Sticks has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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Ship Sticks Product Information
Ship Sticks’s product quality score is a 2.1 out of 5 as rated by its users and customers.
- Website
- http://www.shipsticks.com
- Company Size
- 51-200 Employees
Industry
Tech
Sports & Entertainment
Travel
Ship Sticks Product Quality vs. Competitors
Compared to its competitors, Ship Sticks's Product Quality score is rated right above Luggage Forward, and is preceded by UPS.
| COMPANY | Product Quality Score | |
|---|---|---|
| FedEx | 3.6/5 |
| UPS | 3.1/5 |
| Ship Sticks | 2.1/5 |
| Luggage Forward | N/A |
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Ship Sticks Pricing
Ship Sticks ROI & Value For Money
2.1/5
Ship Sticks has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Ship Sticks Pricing vs. Competitors
Compared to its competitors, Ship Sticks's ROI score is rated right above Luggage Forward, and is preceded by UPS.
| COMPANY | Pricing Score | |
|---|---|---|
| FedEx | 3.4/5 |
| UPS | 3/5 |
| Ship Sticks | 2.1/5 |
| Luggage Forward | N/A |
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Ship Sticks Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
75%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ship Sticks Customer Satisfaction vs. Competitors
Compared to its competitors, Ship Sticks's Customer Satisfaction score is rated right above Luggage Forward, and is preceded by UPS.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| FedEx | 65% |
| UPS | 54% |
| Ship Sticks | 0% |
| Luggage Forward | 0% |
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Ship Sticks Customer Service
2.4/5
Ship Sticks has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About Ship Sticks's Customer Service
Address
301 Clematis Street, Suite 206, West Palm Beach, FL
Website
http://www.shipsticks.com
Ship Sticks Customer Service vs. Competitors
Compared to its competitors, Ship Sticks's Customer Service score is rated right above Luggage Forward, and is preceded by UPS.
| COMPANY | Customer Service Score | |
|---|---|---|
| FedEx | 3.5/5 |
| UPS | 3/5 |
| Ship Sticks | 2.4/5 |
| Luggage Forward | N/A |
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Consumer vs. Employees
Ship Sticks scored a -100 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Ship Sticks would recommend the brand to a friend. ENPS measures how likely Ship Sticks employees would recommend working at Ship Sticks to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
