100
NPS
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Shire Pharmaceuticals
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About Shire Pharmaceuticals' Brand
Among its major competitors, Shire Pharmaceuticals is ranked in 1st place for NPS while GSK is 2nd, and Takeda is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
2.5/5
Pricing
5/5
Customer Service
Shire Pharmaceuticals Ranking
- #1 / 4 of its competitors
Shire Pharmaceuticals NPS
Shire Pharmaceuticals's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Shire Pharmaceuticals's customers would recommend using the product based on a scale of -100 to 100.
Shire Pharmaceuticals Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Shire Pharmaceuticals NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 100 | Dec 2024 | 100 |
How Other Brands Compare
Shire Pharmaceuticals is ranked first for NPS among its competitors. GSK and Takeda come in second and third, with Baxter Healthcare Inc coming in at #4.
Shire Pharmaceuticals |  Baxter Healthcare Inc |  GSK |  Takeda | |
| Global Ranking | #- | #660 | #881 | #- |
| NPS | 100 | -32 | 32 | 27 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $42.59B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Shire Pharmaceuticals NPS vs. Competitors
Compared to its competitors, Shire Pharmaceuticals's NPS is rated right above GSK.
| COMPANY | NPS Score | |
|---|---|---|
| Shire Pharmaceuticals | 100 |
| GSK | 32 |
| Takeda | 27 |
| Baxter Healthcare Inc | -32 |
Shire Pharmaceuticals Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Shire Pharmaceuticals users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Shire Pharmaceuticals Customer Loyalty vs. Competitors
Compared to its competitors, Shire Pharmaceuticals's Customer Loyalty score is rated right above Takeda.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Shire Pharmaceuticals | 100% |
| Takeda | 76% |
| GSK | 73% |
| Baxter Healthcare Inc | 67% |
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Shire Pharmaceuticals Product Quality
5/5
Shire Pharmaceuticals has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Shire Pharmaceuticals Product Information
Shire Pharmaceuticals’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.shire.com/
- Company Size
- 201-500 Employees
Shire Pharmaceuticals Product Quality vs. Competitors
Compared to its competitors, Shire Pharmaceuticals's Product Quality score is rated right above GSK.
| COMPANY | Product Quality Score | |
|---|---|---|
| Shire Pharmaceuticals | 5/5 |
| GSK | 4.1/5 |
| Takeda | 4.1/5 |
| Baxter Healthcare Inc | 3/5 |
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Shire Pharmaceuticals Pricing
Shire Pharmaceuticals ROI & Value For Money
2.5/5
Shire Pharmaceuticals has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Shire Pharmaceuticals Pricing vs. Competitors
Compared to its competitors, Shire Pharmaceuticals's ROI score is rated right below Baxter Healthcare Inc.
| COMPANY | Pricing Score | |
|---|---|---|
| GSK | 3.9/5 |
| Takeda | 3.9/5 |
| Baxter Healthcare Inc | 3/5 |
| Shire Pharmaceuticals | 2.5/5 |
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Shire Pharmaceuticals Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Shire Pharmaceuticals Customer Satisfaction vs. Competitors
Compared to its competitors, Shire Pharmaceuticals's Customer Satisfaction score is rated right below Baxter Healthcare Inc.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| GSK | 80% |
| Takeda | 75% |
| Baxter Healthcare Inc | 33% |
| Shire Pharmaceuticals | 0% |
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Shire Pharmaceuticals Customer Service
5/5
Shire Pharmaceuticals has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Shire Pharmaceuticals's Customer Service
Website
https://www.shire.com/
Shire Pharmaceuticals Customer Service vs. Competitors
Compared to its competitors, Shire Pharmaceuticals's Customer Service score is rated right above GSK.
| COMPANY | Customer Service Score | |
|---|---|---|
| Shire Pharmaceuticals | 5/5 |
| GSK | 4/5 |
| Takeda | 4/5 |
| Baxter Healthcare Inc | 2.8/5 |
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Shire Pharmaceuticals as an Employer
2.6/5
Shire Pharmaceuticals has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Shire Pharmaceuticals
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Shire Pharmaceuticals scored a 100 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Shire Pharmaceuticals would recommend the brand to a friend. ENPS measures how likely Shire Pharmaceuticals employees would recommend working at Shire Pharmaceuticals to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
