-34
NPS
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Simmons First National Corporation
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About Simmons First National Corporation's Brand
Among its major competitors, Simmons First National Corporation is ranked in 2nd place for NPS while Allstate is 1st, and HomeStreet is 3rd.Their current market cap is $3.06B
Brand at a Glance
87%
Customer Loyalty
2.8/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Simmons First National Corporation Ranking
- #2 / 4 of its competitors
Simmons First National Corporation NPS
Simmons First National Corporation's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Simmons First National Corporation's customers would recommend using the product based on a scale of -100 to 100.
Simmons First National Corporation Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Simmons First National Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Aug 2022 -100 | Aug 2022 | -100 |
Jan 2023 -100 | Jan 2023 | -100 |
Feb 2023 -50 | Feb 2023 | -50 |
Aug 2023 -20 | Aug 2023 | -20 |
Jan 2025 -33 | Jan 2025 | -33 |
How Other Brands Compare
Simmons First National Corporation is ranked second for NPS among its competitors. Allstate and HomeStreet come in first and third, with M B T Financial Corp coming in at #4. Among those competitors, it is the second most valued company behind Allstate.
Simmons First National Corporation |  Allstate |  HomeStreet |  M B T Financial Corp | |
| Global Ranking | #- | #122 | #- | #- |
| NPS | -34 | -31 | -50 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $3.06B | $31.46B | $925.46M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Simmons First National Corporation NPS vs. Competitors
Compared to its competitors, Simmons First National Corporation's NPS is rated right above HomeStreet, and is preceded by Allstate.
| COMPANY | NPS Score | |
|---|---|---|
 | MB Financial | N/A |
| Allstate | -31 |
| Simmons First National Corporation | -34 |
| HomeStreet | -50 |
Simmons First National Corporation Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Simmons First National Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Simmons First National Corporation Customer Loyalty vs. Competitors
Compared to its competitors, Simmons First National Corporation's Customer Loyalty score is rated right above Allstate.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Simmons First National Corporation | 87% |
| Allstate | 74% |
| HomeStreet | 54% |
| MB Financial | N/A |
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Simmons First National Corporation Product Quality
2.8/5
Simmons First National Corporation has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Simmons First National Corporation Product Information
Simmons First National Corporation’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.simmonsbank.com
Simmons First National Corporation Product Quality vs. Competitors
Compared to its competitors, Simmons First National Corporation's Product Quality score is rated right above Allstate.
| COMPANY | Product Quality Score | |
|---|---|---|
| Simmons First National Corporation | 2.8/5 |
| Allstate | 2.3/5 |
| HomeStreet | 1.8/5 |
| MB Financial | N/A |
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Simmons First National Corporation Pricing
Simmons First National Corporation ROI & Value For Money
2.7/5
Simmons First National Corporation has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Simmons First National Corporation Pricing vs. Competitors
Compared to its competitors, Simmons First National Corporation's ROI score is rated right above Allstate.
| COMPANY | Pricing Score | |
|---|---|---|
| Simmons First National Corporation | 2.7/5 |
| Allstate | 2.3/5 |
| HomeStreet | 1.8/5 |
| MB Financial | N/A |
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Simmons First National Corporation Customer Satisfaction (CSAT)
Simmons First National Corporation Customer Satisfaction (CSAT) Score
40 / 100
Simmons First National Corporation has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Simmons First National Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, Simmons First National Corporation's Customer Satisfaction score is rated right above Allstate.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Simmons First National Corporation | 40% |
| Allstate | 32% |
| HomeStreet | 30% |
| MB Financial | 0% |
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Simmons First National Corporation Customer Service
2.7/5
Simmons First National Corporation has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Simmons First National Corporation's Customer Service
Website
http://www.simmonsbank.com
Simmons First National Corporation Customer Service vs. Competitors
Compared to its competitors, Simmons First National Corporation's Customer Service score is rated right above Allstate.
| COMPANY | Customer Service Score | |
|---|---|---|
| Simmons First National Corporation | 2.7/5 |
| Allstate | 2.4/5 |
| HomeStreet | 2.1/5 |
| MB Financial | N/A |
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Simmons First National Corporation as an Employer
2.7/5
Simmons First National Corporation has a 2.7/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of Simmons First National Corporation
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Simmons First National Corporation scored a -34 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of Simmons First National Corporation would recommend the brand to a friend. ENPS measures how likely Simmons First National Corporation employees would recommend working at Simmons First National Corporation to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 12% | Promoters |
|---|---|
| 25% | Passive |
| 63% | Detractors |
