33
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
SiriusDecisions
Marketing or Exec? Claim Your Free Account
About SiriusDecisions' Brand
SiriusDecisions is the leading global B2B research and advisory firm. We deliver the actionable intelligence, transformative frameworks and Among its major competitors, SiriusDecisions is ranked in 2nd place for NPS while Demand Metric is 1st, and Gartner is 3rd.
Brand at a Glance
83%
Customer Loyalty
3.8/5
Product Quality
3.3/5
Pricing
3.7/5
Customer Service
SiriusDecisions Ranking
- #2 / 4 of its competitors
SiriusDecisions NPS
SiriusDecisions's Net Promoter Score (NPS) is a 33 with 33% Promoters, 67% Passives, and 0% Detractors. Net Promoter Score tracks whether SiriusDecisions's customers would recommend using the product based on a scale of -100 to 100.
SiriusDecisions Overall NPS
| 33% | Promoters |
|---|---|
| 67% | Passives |
| 0% | Detractors |
SiriusDecisions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 0 | Nov 2020 | 0 |
Jun 2021 50 | Jun 2021 | 50 |
Mar 2022 33 | Mar 2022 | 33 |
How Other Brands Compare
SiriusDecisions is ranked second for NPS among its competitors. Demand Metric and Gartner come in first and third, with Forrester coming in at #4.
SiriusDecisions |  Gartner |  Forrester |  Demand Metric | |
| Global Ranking | #- | #477 | #- | #- |
| NPS | 33 | 27 | 16 | 43 |
| Valuation Updated every 24 hours for public companies | - | $16.42B | $808.81M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SiriusDecisions NPS vs. Competitors
Compared to its competitors, SiriusDecisions's NPS is rated right above Gartner, and is preceded by Demand Metric.
| COMPANY | NPS Score | |
|---|---|---|
| Demand Metric | 43 |
| SiriusDecisions | 33 |
| Gartner | 27 |
| Forrester | 16 |
 | Sherpa | N/A |
SiriusDecisions Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of SiriusDecisions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SiriusDecisions Customer Loyalty vs. Competitors
Compared to its competitors, SiriusDecisions's Customer Loyalty score is rated right above Gartner.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| SiriusDecisions | 83% |
| Gartner | 79% |
| Forrester | 71% |
| Demand Metric | N/A |
| Sherpa | N/A |
Unlock SiriusDecisions Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SiriusDecisions Customer Loyalty vs. Competitors data and gain insights into your customers today.
SiriusDecisions Product Quality
3.8/5
SiriusDecisions has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock SiriusDecisions' overall Product Quality score rated by its users and customers.
SiriusDecisions Product Information
SiriusDecisions’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://siriusdecisions.com
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
Business Services
SiriusDecisions Product Quality vs. Competitors
Compared to its competitors, SiriusDecisions's Product Quality score is rated right above Sherpa, and is preceded by Gartner.
| COMPANY | Product Quality Score | |
|---|---|---|
| Demand Metric | 4.4/5 |
| Forrester | 4.1/5 |
| Gartner | 3.9/5 |
| SiriusDecisions | 3.8/5 |
| Sherpa | N/A |
Unlock SiriusDecisions Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SiriusDecisions Product Quality vs. Competitors data and gain insights into your customers today.
SiriusDecisions Pricing
SiriusDecisions ROI & Value For Money
3.3/5
SiriusDecisions has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock SiriusDecisions' overall ROI score rated by its users and customers.
SiriusDecisions Pricing vs. Competitors
Compared to its competitors, SiriusDecisions's ROI score is rated right above Sherpa, and is preceded by Forrester.
| COMPANY | Pricing Score | |
|---|---|---|
| Demand Metric | 4.1/5 |
| Gartner | 3.8/5 |
| Forrester | 3.6/5 |
| SiriusDecisions | 3.3/5 |
| Sherpa | N/A |
Unlock SiriusDecisions ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SiriusDecisions ROI vs. Competitors data and gain insights into your customers today.
SiriusDecisions Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SiriusDecisions Customer Satisfaction vs. Competitors
Compared to its competitors, SiriusDecisions's Customer Satisfaction score is rated right above Sherpa, and is preceded by Demand Metric.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Forrester | 90% |
| Gartner | 78% |
| Demand Metric | 0% |
| SiriusDecisions | 0% |
| Sherpa | 0% |
Unlock SiriusDecisions Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SiriusDecisions Customer Satisfaction vs. Competitors data and gain insights into your customers today.
SiriusDecisions Customer Service
3.7/5
SiriusDecisions has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock SiriusDecisions' overall Customer Service score rated by its users and customers.
About SiriusDecisions's Customer Service
Address
Newington, CT
Website
http://siriusdecisions.com
SiriusDecisions Customer Service vs. Competitors
Compared to its competitors, SiriusDecisions's Customer Service score is rated right above Sherpa, and is preceded by Gartner.
| COMPANY | Customer Service Score | |
|---|---|---|
| Demand Metric | 5/5 |
| Forrester | 4/5 |
| Gartner | 3.9/5 |
| SiriusDecisions | 3.7/5 |
| Sherpa | N/A |
Unlock SiriusDecisions Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SiriusDecisions Customer Service vs. Competitors data and gain insights into your customers today.
SiriusDecisions as an Employer
4.3/5
SiriusDecisions has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
SiriusDecisions scored a 33 for Net Promoter Score and a 66 for Employee Net Promoter Score. NPS gauges how likely a customer of SiriusDecisions would recommend the brand to a friend. ENPS measures how likely SiriusDecisions employees would recommend working at SiriusDecisions to a friend.
Net Promoter Score
33
NPS Score
| 33% | Promoters |
|---|---|
| 67% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
66
eNPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
