50
NPS
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Skillcrush
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About Skillcrush's Brand
Skillcrush is an online learning community that conducts classes in design, coding, and other digital skills. Among its major competitors, Skillcrush is ranked in 3rd place for NPS while Treehouse is 1st, and Codecademy is 2nd.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.2/5
Pricing
5/5
Customer Service
Skillcrush Ranking
- #3 / 4 of its competitors
Skillcrush NPS
Skillcrush's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Skillcrush's customers would recommend using the product based on a scale of -100 to 100.
Skillcrush Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Skillcrush NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Jan 2023 50 | Jan 2023 | 50 |
How Other Brands Compare
Skillcrush is ranked third for NPS among its competitors. Treehouse and Codecademy come in first and second, with Udemy coming in at #4.
Skillcrush |  Udemy |  Codecademy |  Treehouse | |
| Global Ranking | #- | #505 | #- | #- |
| NPS | 50 | 42 | 79 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $700.00M | $150.00M | $50.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Skillcrush NPS vs. Competitors
Compared to its competitors, Skillcrush's NPS is rated right above Udemy, and is preceded by Codecademy.
| COMPANY | NPS Score | |
|---|---|---|
| Treehouse | 100 |
| Codecademy | 79 |
| Skillcrush | 50 |
| Udemy | 42 |
 | Thinkful | N/A |
Skillcrush Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Skillcrush users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Skillcrush Customer Loyalty vs. Competitors
Compared to its competitors, Skillcrush's Customer Loyalty score is rated right above Codecademy, and is preceded by Treehouse.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Treehouse | 100% |
| Skillcrush | 100% |
| Codecademy | 87% |
| Udemy | 81% |
| Thinkful | N/A |
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Skillcrush Product Quality
4.5/5
Skillcrush has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Skillcrush Product Information
Skillcrush’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://skillcrush.com/
- Company Size
- 11-50 Employees
Industry
Tech
Education
Skillcrush Product Quality vs. Competitors
Compared to its competitors, Skillcrush's Product Quality score is rated right above Codecademy, and is preceded by Treehouse.
| COMPANY | Product Quality Score | |
|---|---|---|
| Treehouse | 5/5 |
| Skillcrush | 4.5/5 |
| Codecademy | 4.1/5 |
| Udemy | 4.1/5 |
| Thinkful | N/A |
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Skillcrush Pricing
Skillcrush ROI & Value For Money
4.2/5
Skillcrush has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Skillcrush Pricing vs. Competitors
Compared to its competitors, Skillcrush's ROI score is rated right above Udemy, and is preceded by Treehouse.
| COMPANY | Pricing Score | |
|---|---|---|
| Treehouse | 5/5 |
| Skillcrush | 4.2/5 |
| Udemy | 4/5 |
| Codecademy | 3.5/5 |
| Thinkful | N/A |
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Skillcrush Customer Satisfaction (CSAT)
Skillcrush Customer Satisfaction (CSAT) Score
100 / 100
Skillcrush has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Skillcrush Customer Satisfaction vs. Competitors
Compared to its competitors, Skillcrush's Customer Satisfaction score is rated right above Udemy, and is preceded by Treehouse.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Treehouse | 100% |
| Skillcrush | 100% |
| Udemy | 82% |
| Codecademy | 76% |
| Thinkful | 0% |
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Skillcrush Customer Service
5/5
Skillcrush has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Skillcrush's Customer Service
Address
34 W 27th Street 6th Floor, New York City, NY
Website
http://skillcrush.com/
Skillcrush Customer Service vs. Competitors
Compared to its competitors, Skillcrush's Customer Service score is rated right above Codecademy, and is preceded by Treehouse.
| COMPANY | Customer Service Score | |
|---|---|---|
| Treehouse | 5/5 |
| Skillcrush | 5/5 |
| Codecademy | 4.1/5 |
| Udemy | 4/5 |
| Thinkful | N/A |
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Skillcrush as an Employer
2.8/5
Skillcrush has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Skillcrush scored a 50 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Skillcrush would recommend the brand to a friend. ENPS measures how likely Skillcrush employees would recommend working at Skillcrush to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
