-64
NPS
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Sling TV
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About Sling TV's Brand
Sling TV delivers live TV and on-demand entertainment, without a long-term contract. Stream your favorite live shows, cancel easily online. Among its major competitors, Sling TV is ranked in 3rd place for NPS while FuboTV is 1st, and Hulu is 2nd.
Brand at a Glance
63%
Customer Loyalty
1.8/5
Product Quality
1.7/5
Pricing
1.5/5
Customer Service
Sling TV Ranking
- #3 / 3 of its competitors
Sling TV NPS
Sling TV's Net Promoter Score (NPS) is a -64 with 16% Promoters, 4% Passives, and 80% Detractors. Net Promoter Score tracks whether Sling TV's customers would recommend using the product based on a scale of -100 to 100.
Sling TV Overall NPS
| 16% | Promoters |
|---|---|
| 4% | Passives |
| 80% | Detractors |
Sling TV NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -67 | Feb 2024 | -67 |
Apr 2024 -69 | Apr 2024 | -69 |
May 2024 -69 | May 2024 | -69 |
Aug 2024 -69 | Aug 2024 | -69 |
Sep 2024 -71 | Sep 2024 | -71 |
Oct 2024 -71 | Oct 2024 | -71 |
Nov 2024 -70 | Nov 2024 | -70 |
Dec 2024 -70 | Dec 2024 | -70 |
Jan 2025 -70 | Jan 2025 | -70 |
Mar 2025 -68 | Mar 2025 | -68 |
Apr 2025 -68 | Apr 2025 | -68 |
Dec 2025 -64 | Dec 2025 | -64 |
How Other Brands Compare
Sling TV is ranked third for NPS among its competitors. FuboTV and Hulu come in first and second.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sling TV NPS by Gender
Male customers rated Sling TV's NPS 16 points higher than Female customers.
Male
-84
Sling TV's NPS was rated -84 by Male customers on Comparably.
5%
Promoters
6%
Passives
89%
Detractors
Female
-100
Sling TV's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Sling TV NPS by Ethnicity
Sling TV's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
African American/Black -75 | African American/Black | -75 |
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
Other -100 | Other | -100 |
Sling TV NPS by Age
Sling TV's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sling TV NPS by Usage
Sling TV's NPS was rated the highest by customers who have used Sling TV's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -40 | 1 to 2 Years | -40 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -100 | Over 10 Years | -100 |
Sling TV Customer Reviews
Out of the 6 Sling TV customer reviews 0 were positive and 6 were constructive. Sling TV customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Sling TV Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Sling TV users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sling TV Customer Loyalty Score by Gender
Female customers rated Sling TV's Customer Loyalty score 10% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Sling TV.
Male
55%
Yes
Female
65%
Yes
Sling TV Customer Loyalty Score by Ethnicity
Sling TV's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sling TV.
52
out of 100
Caucasian
78
out of 100
African American/Black
40
out of 100
Asian or Pacific Islander
78
out of 100
Other
Sling TV Customer Loyalty Score by Age
Sling TV's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Sling TV.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 70% | 36-40 | 70% |
41-45 46% | 41-45 | 46% |
46-50 64% | 46-50 | 64% |
51-55 70% | 51-55 | 70% |
56-60 55% | 56-60 | 55% |
61-65 85% | 61-65 | 85% |
66+ 33% | 66+ | 33% |
Sling TV Customer Loyalty Score by Usage
Sling TV's Customer Loyalty score was rated the highest by customers who have used Sling TV's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Sling TV Customer Loyalty Score by Industry
Sling TV's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Sling TV Customer Loyalty vs. Competitors
Compared to its competitors, Sling TV's Customer Loyalty score is rated right below FuboTV.
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Sling TV Product Quality
1.8/5
Sling TV has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
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Sling TV Product Information
Sling TV’s product quality score is a 1.8 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Sling TV's product the highest. Reviewers from the Education industry rated Sling TV the lowest at 1.5.
- Website
- http://www.sling.com/
- Company Size
- 201-500 Employees
Industry
Tech
Entertainment
Quick Insights into Sling TV Product Quality
Sling TV's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers who have used Sling TV's products/services for Over 10 Years.
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Ranked Sling TV Product Quality the Highest
Ranked Sling TV Product Quality the Lowest
Sling TV Product Quality Score by Gender
Sling TV's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Sling TV Product Quality Score by Ethnicity
Sling TV's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Sling TV.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 2 | Asian or Pacific Islander | 2 |
Other 1.5 | Other | 1.5 |
Sling TV Product Quality Score by Age
Sling TV's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Sling TV.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 1.8 | 41-45 | 1.8 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.6 | 61-65 | 1.6 |
66+ 1.5 | 66+ | 1.5 |
Sling TV Product Quality Score by Usage
Sling TV's Product Quality score was rated the highest by customers who have used Sling TV's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Sling TV Product Quality Score by Industry
Sling TV's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Sling TV Product Quality vs. Competitors
Compared to its competitors, Sling TV's Product Quality score is rated right below FuboTV.
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Sling TV Pricing
Sling TV ROI & Value For Money
1.7/5
Sling TV has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
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Sling TV Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Education industry think that they had the lowest ROI from Sling TV.
Quick Insights into Sling TV ROI
Sling TV's ROI score was rated highest by customers who have used Sling TV's products/services for 1 to 2 Years, and rated lowest by customers who have used Sling TV's products/services for Over 10 Years.
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Ranked Sling TV ROI the Highest
Ranked Sling TV ROI the Lowest
Sling TV ROI Score by Gender
Sling TV's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Sling TV.
Male
1.5/5
Female
1.5/5
Sling TV ROI Score by Ethnicity
Sling TV's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sling TV.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 2 | African American/Black | 2 |
Asian or Pacific Islander 2.3 | Asian or Pacific Islander | 2.3 |
Other 1.5 | Other | 1.5 |
Sling TV ROI Score by Age
Sling TV's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Sling TV.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 1.7 | 41-45 | 1.7 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.6 | 61-65 | 1.6 |
66+ 1.5 | 66+ | 1.5 |
Sling TV ROI Score by Usage
Sling TV's ROI score was rated the highest by customers who have used Sling TV's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Sling TV ROI Score by Industry
Sling TV's ROI score was rated the highest by Accounting industry customers, and the lowest by Education industry customers.
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Sling TV Pricing vs. Competitors
Compared to its competitors, Sling TV's ROI score is rated right below FuboTV.
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Sling TV Customer Satisfaction (CSAT)
Sling TV Customer Satisfaction (CSAT) Score
23 / 100
Sling TV has an overall Customer Satisfaction score of 23 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
10%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
10%
Very Dissatisfied
63%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sling TV Customer Satisfaction
Sling TV's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by customers who have used Sling TV's products/services for Over 10 Years.
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Ranked Sling TV Customer Satisfaction the Highest
Ranked Sling TV Customer Satisfaction the Lowest
Sling TV Customer Satisfaction Score by Gender
Male customers rated Sling TV's Customer Satisfaction score 10 points higher than Female customers.
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18 / 100
MaleVery Satisfied | 6% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 18% | |
Very Dissatisfied | 59% |
8 / 100
FemaleVery Satisfied | 8% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 92% |
Sling TV Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sling TV's Customer Satisfaction (CSAT) score was rated 12% according to Caucasian users and customers.
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12 / 100
Very Satisfied
6%
Satisfied
6%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
12%
Very Dissatisfied
71%
CSAT according to African American/Black
Sling TV's Customer Satisfaction (CSAT) score was rated 25% according to African American/Black users and customers.
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25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
CSAT according to Asian or Pacific Islander
Sling TV's Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Other
Sling TV's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sling TV.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
75%
Sling TV Customer Satisfaction Score by Age
Sling TV's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Sling TV.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 0% | |||||||||||||||
| 41-45 | 40% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 17% | |||||||||||||||
| 66+ | 0% |
Sling TV Customer Satisfaction Score by Usage
Sling TV's Customer Satisfaction score was rated the highest by customers who have used Sling TV's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Sling TV Customer Satisfaction Score by Industry
Sling TV's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Sling TV Customer Satisfaction Score by Industry",
"text": "Sling TV's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Education industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 17,
"stars": 0,
"csatScore": 17,
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"scoreClassName": "",
"scoreLabel": 17
},
{
"label": "Accounting",
"groupId": 495,
"score": 66,
"stars": 0,
"csatScore": 66,
"text": "Sling TV's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 66
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
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]
}Sling TV Customer Satisfaction vs. Competitors
Compared to its competitors, Sling TV's Customer Satisfaction score is rated right below Hulu.
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VS
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Sling TV Customer Service
1.5/5
Sling TV has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sling TV's overall Customer Service score rated by its users and customers.
About Sling TV's Customer Service
Website
http://www.sling.com/
Phone Number
1-888-348-1248
Quick Insights into Sling TV Customer Service
Sling TV's Customer Service score was rated highest by customers who have used Sling TV's products/services for 1 to 2 Years, and rated lowest by customers who have used Sling TV's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Sling TV's Customer Service score.
Ranked Sling TV Customer Service the Highest
Ranked Sling TV Customer Service the Lowest
Sling TV Customer Service Score by Gender
Sling TV's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Sling TV.
Male
1.5/5
Female
1.5/5
Sling TV Customer Service Score by Ethnicity
Sling TV's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Sling TV.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 2 | Asian or Pacific Islander | 2 |
Other 1.5 | Other | 1.5 |
Sling TV Customer Service Score by Age
Sling TV's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Sling TV.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 1.8 | 41-45 | 1.8 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Sling TV Customer Service Score by Usage
Sling TV's Customer Service score was rated the highest by customers who have used Sling TV's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Sling TV Customer Service Score by Industry
Sling TV's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Education industry customers.
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Sling TV Customer Service vs. Competitors
Compared to its competitors, Sling TV's Customer Service score is rated right below Hulu.
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Sling TV as an Employer
2.8/5
Sling TV has a 2.8/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Sling TV scored a -64 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of Sling TV would recommend the brand to a friend. ENPS measures how likely Sling TV employees would recommend working at Sling TV to a friend.
Net Promoter Score
-64
NPS Score
| 16% | Promoters |
|---|---|
| 4% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 8% | Promoters |
|---|---|
| 42% | Passive |
| 50% | Detractors |
