60
NPS
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SM Energy Company
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About SM Energy Company's Brand
"SM Energy engages in the acquisition, exploration, exploitation, development, and production of crude oil, natural gas, and natural gas liquids." Among its major competitors, SM Energy Company is ranked in 1st place for NPS while Hess Corporation is 2nd, and Honeywell is 3rd.Their current market cap is $1.88B
Brand at a Glance
87%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
SM Energy Company Ranking
- #1 / 4 of its competitors
SM Energy Company NPS
SM Energy Company's Net Promoter Score (NPS) is a 60 with 80% Promoters, 0% Passives, and 20% Detractors. Net Promoter Score tracks whether SM Energy Company's customers would recommend using the product based on a scale of -100 to 100.
SM Energy Company Overall NPS
| 80% | Promoters |
|---|---|
| 0% | Passives |
| 20% | Detractors |
SM Energy Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Oct 2021 100 | Oct 2021 | 100 |
Nov 2022 33 | Nov 2022 | 33 |
Jan 2023 50 | Jan 2023 | 50 |
Mar 2025 60 | Mar 2025 | 60 |
How Other Brands Compare
SM Energy Company is ranked first for NPS among its competitors. Hess Corporation and Honeywell come in second and third, with Bonanza Creek Energy coming in at #4. Among those competitors, it is the third most valued company behind Honeywell.
SM Energy Company |  Honeywell |  Hess Corporation |  Bonanza Creek Energy | |
| Global Ranking | #- | #179 | #- | #- |
| NPS | 60 | 9 | 52 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $1.88B | $141.58B | $41.88B | $563.91M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SM Energy Company NPS by Gender
SM Energy Company's NPS was rated 100 by Male customers on Comparably.
Male
100
SM Energy Company's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
SM Energy Company's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
SM Energy Company NPS vs. Competitors
Compared to its competitors, SM Energy Company's NPS is rated right above Hess Corporation.
| COMPANY | NPS Score | |
|---|---|---|
| SM Energy Company | 60 |
| Hess Corporation | 52 |
| Honeywell | 9 |
SM Energy Company Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of SM Energy Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SM Energy Company Customer Loyalty Score by Gender
SM Energy Company's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of SM Energy Company.
Male
100%
Yes
Female
N/A
Yes
SM Energy Company Customer Loyalty vs. Competitors
Compared to its competitors, SM Energy Company's Customer Loyalty score is rated right above Hess Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| SM Energy Company | 87% |
| Hess Corporation | 76% |
| Honeywell | 74% |
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SM Energy Company Product Quality
4/5
SM Energy Company has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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SM Energy Company Product Information
SM Energy Company’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.sm-energy.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Energy
Quick Insights into SM Energy Company Product Quality
SM Energy Company's Product Quality score was rated highest by Male customers.
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Ranked SM Energy Company Product Quality the Highest
SM Energy Company Product Quality Score by Gender
SM Energy Company's Product Quality score was rated 5 by Male customers on Comparably.
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Male
5/5
Female
N/A
SM Energy Company Product Quality vs. Competitors
Compared to its competitors, SM Energy Company's Product Quality score is rated right above Hess Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| SM Energy Company | 4/5 |
| Hess Corporation | 3.9/5 |
| Honeywell | 3.6/5 |
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SM Energy Company Pricing
SM Energy Company ROI & Value For Money
4/5
SM Energy Company has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into SM Energy Company ROI
SM Energy Company's ROI score was rated highest by Male customers.
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Ranked SM Energy Company ROI the Highest
SM Energy Company ROI Score by Gender
SM Energy Company's ROI score was rated 4.8 by Male customers on Comparably.
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Male
4.8/5
Female
N/A
SM Energy Company Pricing vs. Competitors
Compared to its competitors, SM Energy Company's ROI score is rated right above Honeywell, and is preceded by Hess Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Hess Corporation | 4.1/5 |
| SM Energy Company | 4/5 |
| Honeywell | 3.5/5 |
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SM Energy Company Customer Satisfaction (CSAT)
SM Energy Company Customer Satisfaction (CSAT) Score
75 / 100
SM Energy Company has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SM Energy Company Customer Satisfaction
SM Energy Company's Customer Satisfaction score was rated highest by Male customers.
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Ranked SM Energy Company Customer Satisfaction the Highest
SM Energy Company Customer Satisfaction Score by Gender
SM Energy Company's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of SM Energy Company.
100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
SM Energy Company Customer Satisfaction vs. Competitors
Compared to its competitors, SM Energy Company's Customer Satisfaction score is rated right above Honeywell, and is preceded by Hess Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Hess Corporation | 88% |
| SM Energy Company | 75% |
| Honeywell | 64% |
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SM Energy Company Customer Service
4/5
SM Energy Company has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About SM Energy Company's Customer Service
Address
Denver, CO
Website
http://www.sm-energy.com/
Quick Insights into SM Energy Company Customer Service
SM Energy Company's Customer Service score was rated highest by Male customers.
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Ranked SM Energy Company Customer Service the Highest
SM Energy Company Customer Service Score by Gender
SM Energy Company's Customer Service score was rated 4.8 by Male customers on Comparably.
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Male
4.8/5
Female
N/A
SM Energy Company Customer Service vs. Competitors
Compared to its competitors, SM Energy Company's Customer Service score is rated right above Honeywell, and is preceded by Hess Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Hess Corporation | 4.1/5 |
| SM Energy Company | 4/5 |
| Honeywell | 3.5/5 |
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Consumer vs. Employees
SM Energy Company scored a 60 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of SM Energy Company would recommend the brand to a friend. ENPS measures how likely SM Energy Company employees would recommend working at SM Energy Company to a friend.
Net Promoter Score
60
NPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 0% | Promoters |
|---|---|
| 67% | Passive |
| 33% | Detractors |
