4
NPS
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Small Improvements
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About Small Improvements' Brand
Among its major competitors, Small Improvements is ranked in 5th place for NPS while GroSum is 1st, and 15Five is 2nd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
Small Improvements Ranking
- #4 / 4 of its competitors
Small Improvements NPS
Small Improvements's Net Promoter Score (NPS) is a 4 with 43% Promoters, 18% Passives, and 39% Detractors. Net Promoter Score tracks whether Small Improvements's customers would recommend using the product based on a scale of -100 to 100.
Small Improvements Overall NPS
| 43% | Promoters |
|---|---|
| 18% | Passives |
| 39% | Detractors |
Small Improvements NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 3 | Aug 2020 | 3 |
Oct 2022 2 | Oct 2022 | 2 |
How Other Brands Compare
Small Improvements is ranked #4 for NPS among its competitors. GroSum and 15Five come in first and second, with Workday coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Small Improvements NPS by Usage
Small Improvements's NPS was rated the highest by customers who have used Small Improvements's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 7 | Less than 1 Year | 7 |
2 to 5 Years 37 | 2 to 5 Years | 37 |
Small Improvements NPS vs. Competitors
Compared to its competitors, Small Improvements's NPS is rated right above FairyGodBoss, and is preceded by PeopleGoal.
| COMPANY | NPS Score | |
|---|---|---|
 | GroSum | 67 |
 | 15Five | 44 |
 | Workday | 31 |
 | PeopleGoal | 19 |
| Small Improvements | 4 |
 | FairyGodBoss | N/A |
Small Improvements Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Small Improvements users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Small Improvements Customer Loyalty vs. Competitors
Compared to its competitors, Small Improvements's Customer Loyalty score is rated right above Workday.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Small Improvements | 100% |
| Workday | 80% |
| 15Five | 69% |
| GroSum | N/A |
| PeopleGoal | N/A |
| FairyGodBoss | N/A |
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Small Improvements Product Quality
4/5
Small Improvements has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Small Improvements Product Information
Small Improvements serves markets in the United States, Europe, Australia, Canada, and United Kingdom. Small Improvements supports Web devices and offers products for medium sized businesses.
Small Improvements’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Employee Recognition Software
Performance Management & Appraisal Software
360 Degree Feedback Software
Quick Insights into Small Improvements Product Quality
Small Improvements's Product Quality score was rated highest by customers who have used Small Improvements's products/services for Less than 1 Year.
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Ranked Small Improvements Product Quality the Highest
Small Improvements Product Quality Score by Usage
Small Improvements's Product Quality score was rated 4.2 stars by customers who have used Small Improvements's products/services for Less than 1 Year.
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Small Improvements Product Quality vs. Competitors
Compared to its competitors, Small Improvements's Product Quality score is rated right above GroSum, and is preceded by PeopleGoal.
| COMPANY | Product Quality Score | |
|---|---|---|
| 15Five | 4.4/5 |
| PeopleGoal | 4.3/5 |
| Small Improvements | 4/5 |
| GroSum | 4/5 |
| Workday | 3.9/5 |
| FairyGodBoss | N/A |
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Small Improvements Pricing
Small Improvements ROI & Value For Money
3.8/5
Small Improvements has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Small Improvements Pricing Plans
Small Improvements has a pricing structure that accommodates medium businesses. Starting from $6/month, Small Improvements uses a subscription model.
Who Uses Small Improvements?
Medium Businesses
Small Improvements Pricing vs. Competitors
Compared to its competitors, Small Improvements's ROI score is rated right above Workday, and is preceded by PeopleGoal.
| COMPANY | Pricing Score | |
|---|---|---|
| GroSum | 5/5 |
| 15Five | 4.3/5 |
| PeopleGoal | 4.2/5 |
| Small Improvements | 3.8/5 |
| Workday | 3.8/5 |
| FairyGodBoss | N/A |
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Small Improvements Customer Satisfaction (CSAT)
Small Improvements Customer Satisfaction (CSAT) Score
100 / 100
Small Improvements has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Small Improvements Customer Satisfaction vs. Competitors
Compared to its competitors, Small Improvements's Customer Satisfaction score is rated right above Workday, and is preceded by 15Five.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| 15Five | 100% |
| Small Improvements | 100% |
| Workday | 72% |
| GroSum | 0% |
| PeopleGoal | 0% |
| FairyGodBoss | 0% |
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Small Improvements Customer Service
3.7/5
Small Improvements has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Small Improvements's Customer Service
Address
San Francisco, CA Germany
Website
https://www.small-improvements.com
Small Improvements Customer Service vs. Competitors
Compared to its competitors, Small Improvements's Customer Service score is rated right above 15Five, and is preceded by Workday.
| COMPANY | Customer Service Score | |
|---|---|---|
| GroSum | 5/5 |
| PeopleGoal | 5/5 |
| Workday | 3.9/5 |
| Small Improvements | 3.7/5 |
| 15Five | 3.4/5 |
| FairyGodBoss | N/A |
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Consumer vs. Employees
Small Improvements scored a 4 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Small Improvements would recommend the brand to a friend. ENPS measures how likely Small Improvements employees would recommend working at Small Improvements to a friend.
Net Promoter Score
4
NPS Score
| 43% | Promoters |
|---|---|
| 18% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
