25
NPS
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Snapsheet
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About Snapsheet's Brand
BodyShopBids, an app for smartphones and the web, allows users to receive bids and get auto repair estimates from local autobody shops. Among its major competitors, Snapsheet is ranked in 1st place for NPS while AmTrust Financial is 2nd, and Travelers is 3rd.Their current valuation is $250.00M
Brand at a Glance
60%
Customer Loyalty
3.6/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
Snapsheet Ranking
- #1 / 4 of its competitors
Snapsheet NPS
Snapsheet's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Snapsheet's customers would recommend using the product based on a scale of -100 to 100.
Snapsheet Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Snapsheet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 0 | Aug 2021 | 0 |
Dec 2022 50 | Dec 2022 | 50 |
Aug 2023 0 | Aug 2023 | 0 |
Dec 2023 25 | Dec 2023 | 25 |
How Other Brands Compare
Snapsheet is ranked first for NPS among its competitors. Travelers and Assurant come in second and third, with FedNat coming in at #4. Among those competitors, it is the third most valued company behind Travelers.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Snapsheet NPS vs. Competitors
Compared to its competitors, Snapsheet's NPS is rated right above AmTrust Financial.
| COMPANY | NPS Score | |
|---|---|---|
| Snapsheet | 25 |
 | AmTrust Financial | 6 |
 | Travelers | -8 |
 | Assurant | -39 |
Snapsheet Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Snapsheet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Snapsheet Customer Loyalty vs. Competitors
Compared to its competitors, Snapsheet's Customer Loyalty score is rated right below Assurant.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| AmTrust Financial | 80% |
| Travelers | 80% |
| Assurant | 67% |
| Snapsheet | 60% |
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VS
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Snapsheet Product Quality
3.6/5
Snapsheet has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Snapsheet Product Information
Snapsheet’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://snapsheetapp.com
- Company Size
- 51-200 Employees
Industry
Tech
FinTech
Insurance
Mobile App
Snapsheet Product Quality vs. Competitors
Compared to its competitors, Snapsheet's Product Quality score is rated right above AmTrust Financial.
| COMPANY | Product Quality Score | |
|---|---|---|
| Snapsheet | 3.6/5 |
| AmTrust Financial | 3.4/5 |
| Travelers | 2.7/5 |
| Assurant | 1.9/5 |
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Snapsheet Pricing
Snapsheet ROI & Value For Money
3.8/5
Snapsheet has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Snapsheet Pricing vs. Competitors
Compared to its competitors, Snapsheet's ROI score is rated right above AmTrust Financial.
| COMPANY | Pricing Score | |
|---|---|---|
| Snapsheet | 3.8/5 |
| AmTrust Financial | 3.6/5 |
| Travelers | 2.6/5 |
| Assurant | 2/5 |
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Snapsheet Customer Satisfaction (CSAT)
Snapsheet Customer Satisfaction (CSAT) Score
75 / 100
Snapsheet has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Snapsheet Customer Satisfaction vs. Competitors
Compared to its competitors, Snapsheet's Customer Satisfaction score is rated right above AmTrust Financial.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Snapsheet | 75% |
| AmTrust Financial | 62% |
| Travelers | 44% |
| Assurant | 25% |
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Snapsheet Customer Service
3.7/5
Snapsheet has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Snapsheet's Customer Service
Address
Chicago, IL
Website
http://snapsheetapp.com
Phone Number
773-633-9042
Snapsheet Customer Service vs. Competitors
Compared to its competitors, Snapsheet's Customer Service score is rated right above AmTrust Financial.
| COMPANY | Customer Service Score | |
|---|---|---|
| Snapsheet | 3.7/5 |
| AmTrust Financial | 3.5/5 |
| Travelers | 2.7/5 |
| Assurant | 1.8/5 |
Unlock Snapsheet Customer Service vs. Competitors Data
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Sign Up for Brand Profile PRO to get the full Snapsheet Customer Service vs. Competitors data and gain insights into your customers today.
Snapsheet as an Employer
2.5/5
Snapsheet has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Snapsheet scored a 25 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Snapsheet would recommend the brand to a friend. ENPS measures how likely Snapsheet employees would recommend working at Snapsheet to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 28% | Promoters |
|---|---|
| 11% | Passive |
| 61% | Detractors |
