-100
NPS
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SNL Financial
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About SNL Financial's Brand
SNL Financial is the premier provider of breaking news, financial data and expert analysis on business sectors. Among its major competitors, SNL Financial is ranked in 3rd place for NPS while Bloomberg is 1st, and S&P Capital IQ is 2nd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
3/5
Pricing
2/5
Customer Service
SNL Financial Ranking
- #3 / 4 of its competitors
SNL Financial NPS
SNL Financial's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether SNL Financial's customers would recommend using the product based on a scale of -100 to 100.
SNL Financial Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
SNL Financial NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 -100 | Jun 2020 | -100 |
How Other Brands Compare
SNL Financial is ranked third for NPS among its competitors. Bloomberg and S&P Capital IQ come in first and second, with idea5 coming in at #4.
SNL Financial |  Bloomberg |  S&P Capital IQ |  idea5 | |
| Global Ranking | #- | #129 | #- | #- |
| NPS | -100 | 31 | -75 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $1.09B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SNL Financial NPS vs. Competitors
Compared to its competitors, SNL Financial's NPS is rated right below S&P Capital IQ.
| COMPANY | NPS Score | |
|---|---|---|
| Bloomberg | 31 |
| idea5 | N/A |
| S&P Capital IQ | -75 |
| SNL Financial | -100 |
SNL Financial Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of SNL Financial users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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SNL Financial Customer Loyalty vs. Competitors
Compared to its competitors, SNL Financial's Customer Loyalty score is rated right above Bloomberg.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| SNL Financial | 100% |
| Bloomberg | 77% |
| S&P Capital IQ | 73% |
| idea5 | N/A |
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SNL Financial Product Quality
5/5
SNL Financial has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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SNL Financial Product Information
SNL Financial’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.snl.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Content
Media
Sports & Entertainment
SNL Financial Product Quality vs. Competitors
Compared to its competitors, SNL Financial's Product Quality score is rated right above Bloomberg.
| COMPANY | Product Quality Score | |
|---|---|---|
| SNL Financial | 5/5 |
| Bloomberg | 4/5 |
| S&P Capital IQ | 3.1/5 |
| idea5 | N/A |
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SNL Financial Pricing
SNL Financial ROI & Value For Money
3/5
SNL Financial has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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SNL Financial Pricing vs. Competitors
Compared to its competitors, SNL Financial's ROI score is rated right above S&P Capital IQ, and is preceded by Bloomberg.
| COMPANY | Pricing Score | |
|---|---|---|
| Bloomberg | 3.9/5 |
| SNL Financial | 3/5 |
| S&P Capital IQ | 2.5/5 |
| idea5 | N/A |
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SNL Financial Customer Service
2/5
SNL Financial has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About SNL Financial's Customer Service
Address
Charlottesville, VA
Website
http://www.snl.com/
SNL Financial Customer Service vs. Competitors
Compared to its competitors, SNL Financial's Customer Service score is rated right above idea5, and is preceded by S&P Capital IQ.
| COMPANY | Customer Service Score | |
|---|---|---|
| Bloomberg | 4/5 |
| S&P Capital IQ | 2.9/5 |
| SNL Financial | 2/5 |
| idea5 | N/A |
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Consumer vs. Employees
SNL Financial scored a -100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of SNL Financial would recommend the brand to a friend. ENPS measures how likely SNL Financial employees would recommend working at SNL Financial to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
