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NPS
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Social Oomph
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About Social Oomph's Brand
SocialOomph.com provides free and paid productivity enhancement solutions and services for social media users. Among its major competitors, Social Oomph is ranked in 3rd place for NPS while Buffer is 1st, and Hootsuite is 2nd.
Brand at a Glance
4.1/5
Product Quality
3.9/5
Pricing
3.7/5
Customer Service
Social Oomph Ranking
- #3 / 4 of its competitors
Social Oomph NPS
Social Oomph's Net Promoter Score (NPS) is a 0 with 41% Promoters, 18% Passives, and 41% Detractors. Net Promoter Score tracks whether Social Oomph's customers would recommend using the product based on a scale of -100 to 100.
Social Oomph Overall NPS
| 41% | Promoters |
|---|---|
| 18% | Passives |
| 41% | Detractors |
Social Oomph NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -1 | Aug 2020 | -1 |
How Other Brands Compare
Social Oomph is ranked third for NPS among its competitors. Buffer and Hootsuite come in first and second, with Pluggio coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Social Oomph NPS by Usage
Social Oomph's NPS was rated -32 points by customers who have used Social Oomph's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -32 | 1 to 2 Years | -32 |
Social Oomph NPS vs. Competitors
Compared to its competitors, Social Oomph's NPS is rated right below Hootsuite.
| COMPANY | NPS Score | |
|---|---|---|
 | Buffer | 49 |
 | Hootsuite | 24 |
| Social Oomph | 0 |
Social Oomph Product Quality
4.1/5
Social Oomph has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Social Oomph Product Information
Social Oomph serves markets in the United States, Europe, and Canada. Social Oomph supports Web devices and offers products for small and medium sized businesses.
Social Oomph’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://www.socialoomph.com
- Company Size
- 1-10 Employees
Industry
Tech
Media
Social
Sports & Entertainment
Languages Supported
English
Product Type
Facebook App Software
Social Media Marketing Software
Social Networking Software
Social Oomph Product Quality vs. Competitors
Compared to its competitors, Social Oomph's Product Quality score is rated right above Hootsuite, and is preceded by Buffer.
| COMPANY | Product Quality Score | |
|---|---|---|
| Buffer | 4.4/5 |
| Social Oomph | 4.1/5 |
| Hootsuite | 3.9/5 |
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Social Oomph Pricing
Social Oomph ROI & Value For Money
3.9/5
Social Oomph has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Social Oomph Pricing Plans
Social Oomph has a pricing structure that accommodates small and medium businesses. Starting from $13.94/month, Social Oomph uses a subscription model and offers the following: SocialOomph Twitter Unlimited: $6.97 billed every two weeks. and SocialOomph Professional: $17.97 billed every two weeks..
Who Uses Social Oomph?
Small Businesses
Medium Businesses
Social Oomph Pricing vs. Competitors
Compared to its competitors, Social Oomph's ROI score is rated right above Hootsuite, and is preceded by Buffer.
| COMPANY | Pricing Score | |
|---|---|---|
| Buffer | 4.3/5 |
| Social Oomph | 3.9/5 |
| Hootsuite | 3.7/5 |
Unlock Social Oomph ROI vs. Competitors Data
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Social Oomph Customer Service
3.7/5
Social Oomph has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Social Oomph's Customer Service
Address
331 Elmwood Dr, Suite 4-999, E1A 7Y1 Canada
Website
https://www.socialoomph.com
Phone Number
(302) 261-5717
Social Oomph Customer Service vs. Competitors
Compared to its competitors, Social Oomph's Customer Service score is rated right above Hootsuite, and is preceded by Buffer.
| COMPANY | Customer Service Score | |
|---|---|---|
| Buffer | 4.1/5 |
| Social Oomph | 3.7/5 |
| Hootsuite | 3.6/5 |
Unlock Social Oomph Customer Service vs. Competitors Data
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