52
NPS
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Solar Turbines
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About Solar Turbines' Brand
Solar Turbines Incorporated, a subsidiary of Caterpillar Inc., is one of the world’s leading manufacturers of industrial gas turbines. Among its major competitors, Solar Turbines is ranked in 1st place for NPS while Progress Rail Services is 2nd, and Siemens is 3rd.Their current valuation is $5.42B
Brand at a Glance
95%
Customer Loyalty
4.2/5
Product Quality
4.2/5
Pricing
4.3/5
Customer Service
Solar Turbines Ranking
- #1 / 4 of its competitors
Solar Turbines NPS
Solar Turbines's Net Promoter Score (NPS) is a 52 with 69% Promoters, 14% Passives, and 17% Detractors. Net Promoter Score tracks whether Solar Turbines's customers would recommend using the product based on a scale of -100 to 100.
Solar Turbines Overall NPS
| 69% | Promoters |
|---|---|
| 14% | Passives |
| 17% | Detractors |
Solar Turbines NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 62 | Jan 2024 | 62 |
Mar 2024 40 | Mar 2024 | 40 |
Apr 2024 34 | Apr 2024 | 34 |
May 2024 45 | May 2024 | 45 |
Jun 2024 47 | Jun 2024 | 47 |
Aug 2024 50 | Aug 2024 | 50 |
Oct 2024 52 | Oct 2024 | 52 |
Dec 2024 53 | Dec 2024 | 53 |
Feb 2025 50 | Feb 2025 | 50 |
Jul 2025 52 | Jul 2025 | 52 |
Oct 2025 49 | Oct 2025 | 49 |
Nov 2025 50 | Nov 2025 | 50 |
How Other Brands Compare
Solar Turbines is ranked first for NPS among its competitors. Progress Rail Services and Siemens come in second and third, with Capstone Turbine coming in at #4. Among those competitors, it is the most valued company.
Solar Turbines |  Siemens |  Progress Rail Services |  Capstone Turbine | |
| Global Ranking | #- | #499 | #- | #- |
| NPS | 52 | 37 | 40 | - |
| Valuation Updated every 24 hours for public companies | $5.42B | - | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Solar Turbines NPS by Gender
Solar Turbines's NPS was rated 100 by Male customers on Comparably.
Male
100
Solar Turbines's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
Solar Turbines's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Solar Turbines NPS vs. Competitors
Compared to its competitors, Solar Turbines's NPS is rated right above Progress Rail Services.
| COMPANY | NPS Score | |
|---|---|---|
| Solar Turbines | 52 |
| Progress Rail Services | 40 |
| Siemens | 37 |
Solar Turbines Customer Loyalty
95%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
95% of Solar Turbines users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Solar Turbines Customer Loyalty Score by Gender
Solar Turbines's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Solar Turbines Customer Loyalty vs. Competitors
Compared to its competitors, Solar Turbines's Customer Loyalty score is rated right above Siemens.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Solar Turbines | 95% |
| Siemens | 80% |
| Progress Rail Services | 73% |
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Solar Turbines Product Quality
4.2/5
Solar Turbines has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Solar Turbines Product Information
Solar Turbines’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- https://mysolar.cat.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Energy
Quick Insights into Solar Turbines Product Quality
Solar Turbines's Product Quality score was rated highest by Male customers.
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Ranked Solar Turbines Product Quality the Highest
Solar Turbines Product Quality Score by Gender
Solar Turbines's Product Quality score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Solar Turbines.
Male
4.1/5
Female
N/A
Solar Turbines Product Quality vs. Competitors
Compared to its competitors, Solar Turbines's Product Quality score is rated right above Siemens.
| COMPANY | Product Quality Score | |
|---|---|---|
| Solar Turbines | 4.2/5 |
| Siemens | 4/5 |
| Progress Rail Services | 2.8/5 |
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Solar Turbines Pricing
Solar Turbines ROI & Value For Money
4.2/5
Solar Turbines has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Quick Insights into Solar Turbines ROI
Solar Turbines's ROI score was rated highest by Male customers.
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Ranked Solar Turbines ROI the Highest
Solar Turbines ROI Score by Gender
Solar Turbines's ROI score was rated 5 by Male customers on Comparably.
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Male
5/5
Female
N/A
Solar Turbines Pricing vs. Competitors
Compared to its competitors, Solar Turbines's ROI score is rated right above Siemens.
| COMPANY | Pricing Score | |
|---|---|---|
| Solar Turbines | 4.2/5 |
| Siemens | 4/5 |
| Progress Rail Services | 3.3/5 |
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Solar Turbines Customer Satisfaction (CSAT)
Solar Turbines Customer Satisfaction (CSAT) Score
77 / 100
Solar Turbines has an overall Customer Satisfaction score of 77 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
27%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Solar Turbines Customer Satisfaction
Solar Turbines's Customer Satisfaction score was rated highest by Male customers.
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Ranked Solar Turbines Customer Satisfaction the Highest
Solar Turbines Customer Satisfaction Score by Gender
Solar Turbines's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Solar Turbines.
100 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Solar Turbines Customer Satisfaction vs. Competitors
Compared to its competitors, Solar Turbines's Customer Satisfaction score is rated right above Progress Rail Services, and is preceded by Siemens.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Siemens | 78% |
| Solar Turbines | 77% |
| Progress Rail Services | 50% |
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Solar Turbines Customer Service
4.3/5
Solar Turbines has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
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About Solar Turbines's Customer Service
Address
2200 Pacific Hwy, San Diego, CA
Website
https://mysolar.cat.com
Phone Number
(619) 544-5352
Quick Insights into Solar Turbines Customer Service
Solar Turbines's Customer Service score was rated highest by Male customers.
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Ranked Solar Turbines Customer Service the Highest
Solar Turbines Customer Service Score by Gender
Solar Turbines's Customer Service score was rated 4.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Solar Turbines.
Male
4.8/5
Female
N/A
Solar Turbines Customer Service vs. Competitors
Compared to its competitors, Solar Turbines's Customer Service score is rated right above Siemens.
| COMPANY | Customer Service Score | |
|---|---|---|
| Solar Turbines | 4.3/5 |
| Siemens | 4/5 |
| Progress Rail Services | 3/5 |
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Solar Turbines as an Employer
Consumer vs. Employees
Solar Turbines scored a 52 for Net Promoter Score and a -2 for Employee Net Promoter Score. NPS gauges how likely a customer of Solar Turbines would recommend the brand to a friend. ENPS measures how likely Solar Turbines employees would recommend working at Solar Turbines to a friend.
Net Promoter Score
52
NPS Score
| 69% | Promoters |
|---|---|
| 14% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-2
eNPS Score
| 39% | Promoters |
|---|---|
| 20% | Passive |
| 41% | Detractors |
