100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Sonnet Technologies
Marketing or Exec? Claim Your Free Account
About Sonnet Technologies' Brand
Sonnet Technologies is a leading provider of Thunderbolt™ 3 products and external graphics (eGFX) solutions for pro users and gamers. Among its major competitors, Sonnet Technologies is ranked in 2nd place for NPS while Blackmagic Design is 1st, and Razer is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Sonnet Technologies Ranking
- #2 / 4 of its competitors
Sonnet Technologies NPS
Sonnet Technologies's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Sonnet Technologies's customers would recommend using the product based on a scale of -100 to 100.
Sonnet Technologies Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Sonnet Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Nov 2023 100 | Nov 2023 | 100 |
How Other Brands Compare
Sonnet Technologies is ranked second for NPS among its competitors. Blackmagic Design and Razer come in first and third, with ASUS coming in at #4.
Sonnet Technologies |  Razer |  ASUS |  Blackmagic Design | |
| Global Ranking | #- | #393 | #597 | #- |
| NPS | 100 | 28 | 14 | 100 |
| Valuation Updated every 24 hours for public companies | - | $1.12B | $322.31M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sonnet Technologies NPS vs. Competitors
Compared to its competitors, Sonnet Technologies's NPS is rated right above Razer, and is preceded by Blackmagic Design.
| COMPANY | NPS Score | |
|---|---|---|
| Blackmagic Design | 100 |
| Sonnet Technologies | 100 |
| Razer | 28 |
| ASUS | 14 |
Sonnet Technologies Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Sonnet Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sonnet Technologies Customer Loyalty vs. Competitors
Compared to its competitors, Sonnet Technologies's Customer Loyalty score is rated right above ASUS.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Sonnet Technologies | 100% |
| ASUS | 80% |
| Razer | 79% |
| Blackmagic Design | 55% |
Unlock Sonnet Technologies Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Sonnet Technologies Customer Loyalty vs. Competitors data and gain insights into your customers today.
Sonnet Technologies Product Quality
5/5
Sonnet Technologies has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sonnet Technologies' overall Product Quality score rated by its users and customers.
Sonnet Technologies Product Information
Sonnet Technologies’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.sonnettech.com/
- Company Size
- 51-200 Employees
Industry
Consumer Electronics
Sonnet Technologies Product Quality vs. Competitors
Compared to its competitors, Sonnet Technologies's Product Quality score is rated right above Blackmagic Design.
| COMPANY | Product Quality Score | |
|---|---|---|
| Sonnet Technologies | 5/5 |
| Blackmagic Design | 4.5/5 |
| Razer | 4/5 |
| ASUS | 3.7/5 |
Unlock Sonnet Technologies Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Sonnet Technologies Product Quality vs. Competitors data and gain insights into your customers today.
Sonnet Technologies Pricing
Sonnet Technologies ROI & Value For Money
4.5/5
Sonnet Technologies has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sonnet Technologies' overall ROI score rated by its users and customers.
Sonnet Technologies Pricing vs. Competitors
Compared to its competitors, Sonnet Technologies's ROI score is rated right above Razer, and is preceded by Blackmagic Design.
| COMPANY | Pricing Score | |
|---|---|---|
| Blackmagic Design | 4.5/5 |
| Sonnet Technologies | 4.5/5 |
| Razer | 3.6/5 |
| ASUS | 3.6/5 |
Unlock Sonnet Technologies ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Sonnet Technologies ROI vs. Competitors data and gain insights into your customers today.
Sonnet Technologies Customer Satisfaction (CSAT)
Sonnet Technologies Customer Satisfaction (CSAT) Score
100 / 100
Sonnet Technologies has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sonnet Technologies Customer Satisfaction vs. Competitors
Compared to its competitors, Sonnet Technologies's Customer Satisfaction score is rated right above Razer, and is preceded by Blackmagic Design.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Blackmagic Design | 100% |
| Sonnet Technologies | 100% |
| Razer | 76% |
| ASUS | 64% |
Unlock Sonnet Technologies Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Sonnet Technologies Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Sonnet Technologies Customer Service
4.5/5
Sonnet Technologies has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sonnet Technologies' overall Customer Service score rated by its users and customers.
About Sonnet Technologies's Customer Service
Address
8 Autry, Irvine, CA 92618
Website
https://www.sonnettech.com/
Phone Number
(949) 587-3500
Sonnet Technologies Customer Service vs. Competitors
Compared to its competitors, Sonnet Technologies's Customer Service score is rated right above Blackmagic Design.
| COMPANY | Customer Service Score | |
|---|---|---|
| Sonnet Technologies | 4.5/5 |
| Blackmagic Design | 4.2/5 |
| Razer | 3.6/5 |
| ASUS | 3.4/5 |
Unlock Sonnet Technologies Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Sonnet Technologies Customer Service vs. Competitors data and gain insights into your customers today.
Consumer vs. Employees
Sonnet Technologies scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Sonnet Technologies would recommend the brand to a friend. ENPS measures how likely Sonnet Technologies employees would recommend working at Sonnet Technologies to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
