72
NPS
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Sphero
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About Sphero's Brand
Sphero is transforming K–12 education with accessible tools that encourage exploration, imagination, and perseverance through STEAM and computer science. With the help of educators around the world, we are empowering learners of all backgrounds and abilities to discover their interests and passions while equipping them with the skills they need to be the world’s future Changemakers. Among its major competitors, Sphero is ranked in 1st place for NPS while NetApp is 2nd, and Moog is 3rd.Their current valuation is $350.00M
Brand at a Glance
83%
Customer Loyalty
3.9/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Sphero Ranking
- #1 / 4 of its competitors
Sphero NPS
Sphero's Net Promoter Score (NPS) is a 72 with 86% Promoters, 0% Passives, and 14% Detractors. Net Promoter Score tracks whether Sphero's customers would recommend using the product based on a scale of -100 to 100.
Sphero Overall NPS
| 86% | Promoters |
|---|---|
| 0% | Passives |
| 14% | Detractors |
Sphero NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Aug 2021 100 | Aug 2021 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
Nov 2022 100 | Nov 2022 | 100 |
Sep 2023 100 | Sep 2023 | 100 |
Oct 2023 67 | Oct 2023 | 67 |
Jun 2024 71 | Jun 2024 | 71 |
How Other Brands Compare
Sphero is ranked first for NPS among its competitors. NetApp and Moog come in second and third, with Double Robotics coming in at #4. Among those competitors, it is the third most valued company behind NetApp.
Sphero |  NetApp |  Moog |  Double Robotics | |
| Global Ranking | #- | #268 | #- | #- |
| NPS | 72 | 36 | 36 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $350.00M | $15.94B | $2.74B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sphero NPS vs. Competitors
Compared to its competitors, Sphero's NPS is rated right above NetApp.
| COMPANY | NPS Score | |
|---|---|---|
| Sphero | 72 |
| NetApp | 36 |
| Moog | 36 |
| Double Robotics | N/A |
Sphero Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Sphero users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Sphero Customer Loyalty vs. Competitors
Compared to its competitors, Sphero's Customer Loyalty score is rated right above NetApp.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Sphero | 83% |
| NetApp | 83% |
| Moog | 82% |
| Double Robotics | N/A |
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Sphero Product Quality
3.9/5
Sphero has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Sphero Product Information
Sphero’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://sphero.com
- Company Size
- 51-200 Employees
Industry
Education
Sphero Product Quality vs. Competitors
Compared to its competitors, Sphero's Product Quality score is rated right above Double Robotics, and is preceded by NetApp.
| COMPANY | Product Quality Score | |
|---|---|---|
| Moog | 4.2/5 |
| NetApp | 4.1/5 |
| Sphero | 3.9/5 |
| Double Robotics | N/A |
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Sphero Pricing
Sphero ROI & Value For Money
3.3/5
Sphero has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Sphero Pricing vs. Competitors
Compared to its competitors, Sphero's ROI score is rated right above Double Robotics, and is preceded by NetApp.
| COMPANY | Pricing Score | |
|---|---|---|
| Moog | 4.2/5 |
| NetApp | 4/5 |
| Sphero | 3.3/5 |
| Double Robotics | N/A |
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Sphero Customer Satisfaction (CSAT)
Sphero Customer Satisfaction (CSAT) Score
75 / 100
Sphero has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sphero Customer Satisfaction vs. Competitors
Compared to its competitors, Sphero's Customer Satisfaction score is rated right above Double Robotics, and is preceded by Moog.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| NetApp | 80% |
| Moog | 76% |
| Sphero | 75% |
| Double Robotics | 0% |
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Sphero Customer Service
3.3/5
Sphero has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Sphero's Customer Service
Address
4772 Walnut St Suite 206, Boulder, CO 80301
Website
http://sphero.com
Sphero Customer Service vs. Competitors
Compared to its competitors, Sphero's Customer Service score is rated right above Double Robotics, and is preceded by Moog.
| COMPANY | Customer Service Score | |
|---|---|---|
| NetApp | 4.2/5 |
| Moog | 4.1/5 |
| Sphero | 3.3/5 |
| Double Robotics | N/A |
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Sphero as an Employer
Consumer vs. Employees
Sphero scored a 72 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of Sphero would recommend the brand to a friend. ENPS measures how likely Sphero employees would recommend working at Sphero to a friend.
Net Promoter Score
72
NPS Score
| 86% | Promoters |
|---|---|
| 0% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 24% | Promoters |
|---|---|
| 38% | Passive |
| 38% | Detractors |
