100
NPS
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Spinnaker
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About Spinnaker's Brand
Spinnaker Support is the best-in-class provider of third-party support, managed services, and consulting for mid-size to Fortune 100 global enterprises. Among its major competitors, Spinnaker is ranked in 1st place for NPS while SAP is 2nd, and Oracle is 3rd.
Spinnaker Ranking
- #1 / 4 of its competitors
Spinnaker NPS
Spinnaker's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Spinnaker's customers would recommend using the product based on a scale of -100 to 100.
Spinnaker Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Spinnaker NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 100 | Sep 2024 | 100 |
How Other Brands Compare
Spinnaker is ranked first for NPS among its competitors. SAP and Oracle come in second and third, with Rimini Street coming in at #4.
Spinnaker |  Oracle |  SAP |  Rimini Street | |
| Global Ranking | #- | #173 | #185 | #- |
| NPS | 100 | 11 | 34 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $207.07B | $154.48B | $689.88M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Spinnaker NPS vs. Competitors
Compared to its competitors, Spinnaker's NPS is rated right above SAP.
| COMPANY | NPS Score | |
|---|---|---|
| Spinnaker | 100 |
| SAP | 34 |
| Oracle | 11 |
| Rimini Street | 0 |
Consumer vs. Employees
Spinnaker scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Spinnaker would recommend the brand to a friend. ENPS measures how likely Spinnaker employees would recommend working at Spinnaker to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
