12
NPS
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Rimini Street
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About Rimini Street's Brand
Rimini Street is an independent provider of enterprise software support services for Oracle and SAP licensees. Among its major competitors, Rimini Street is ranked in 5th place for NPS while Panaya is 1st, and Salesforce is 2nd.Their current market cap is $689.88M
Brand at a Glance
77%
Customer Loyalty
3.1/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Rimini Street CMO
David Rowe
Mr. David W. Rowe, also known as Dave, has been the Chief Marketing Officer and Senior Vice President at Rimini Street, Inc. since April 2012. Mr. Rowe served as Senior Vice President of Global Marketing & Alliances at Rimini Street, Inc. Mr. Rowe oversaw worldwide marketing, public relations, lead generation and strategic alliances. Mr. Rowe has over 17 years of enterprise software experience. He served as Vice President of Global Marketing and Alliances of Rimini Street, Inc., since September 2006. He served as Vice President of Product Management and Marketing of Perfect Commerce, Inc. and was responsible for all marketing and product strategy functions. Mr. Rowe served as Vice President of Marketing and Products of Sourcinglink.net Inc., since October 22, 2001. Prior to joining Sourcinglink Net Inc., Mr. Rowe served in senior-level positions within the enterprise software, consulting and eCommerce industries, including Zoho Corporation from 1999 to 2001, PeopleSoft, from 1995 to 1999 and Accenture (formerly Andersen Consulting) from 1988 to 1995. At PeopleSoft, Mr. Rowe designed and developed Sourcinglink Net Inc.'s worldwide retail industry market strategy and managed product strategy and business development initiatives in the supply chain, distribution and eCommerce disciplines. Mr. Rowe holds a Bachelor's degree in Electrical Engineering from Harvey Mudd College in 1988.
Rimini Street Ranking
- #3 / 4 of its competitors
Rimini Street NPS
Rimini Street's Net Promoter Score (NPS) is a 12 with 56% Promoters, 0% Passives, and 44% Detractors. Net Promoter Score tracks whether Rimini Street's customers would recommend using the product based on a scale of -100 to 100.
Rimini Street Overall NPS
| 56% | Promoters |
|---|---|
| 0% | Passives |
| 44% | Detractors |
Rimini Street NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 20 | May 2021 | 20 |
Dec 2021 0 | Dec 2021 | 0 |
Mar 2022 15 | Mar 2022 | 15 |
Apr 2022 -11 | Apr 2022 | -11 |
Jul 2022 -20 | Jul 2022 | -20 |
Sep 2022 -9 | Sep 2022 | -9 |
Feb 2023 -17 | Feb 2023 | -17 |
Mar 2023 -7 | Mar 2023 | -7 |
Aug 2023 -15 | Aug 2023 | -15 |
Jul 2024 -7 | Jul 2024 | -7 |
Mar 2025 0 | Mar 2025 | 0 |
Apr 2026 11 | Apr 2026 | 11 |
How Other Brands Compare
Rimini Street is ranked third for NPS among its competitors. Workday and IBM come in first and second, with Oracle coming in at #4. Among those competitors, it is the lowest valued company behind Oracle.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rimini Street NPS by Gender
Male customers rated Rimini Street's NPS 16 points higher than Female customers.
Male
-34
Rimini Street's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
-50
Rimini Street's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Rimini Street NPS by Ethnicity
Rimini Street's NPS was rated -20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
Rimini Street NPS by Age
Rimini Street's NPS was rated -34 points by customers ages 41-45 on Comparably.
Rimini Street NPS by Usage
Rimini Street's NPS was rated -66 points by customers who have used Rimini Street's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -66 | 2 to 5 Years | -66 |
Rimini Street NPS vs. Competitors
Compared to its competitors, Rimini Street's NPS is rated right above Oracle, and is preceded by IBM.
| COMPANY | NPS Score | |
|---|---|---|
 | Panaya | 100 |
 | Salesforce | 35 |
 | Workday | 29 |
 | IBM | 26 |
| Rimini Street | 12 |
 | Oracle | 11 |
Rimini Street Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Rimini Street users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Rimini Street Customer Loyalty Score by Gender
Male customers rated Rimini Street's Customer Loyalty score 22% higher than Female customers.
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Male
100%
Yes
Female
78%
Yes
Rimini Street Customer Loyalty Score by Ethnicity
Rimini Street's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
Rimini Street Customer Loyalty Score by Age
Rimini Street's Customer Loyalty score was rated 100% by customers ages 41-45 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
Rimini Street Customer Loyalty Score by Usage
Rimini Street's Customer Loyalty score was rated 85% by customers who have used Rimini Street's products/services for 2 to 5 Years.
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Rimini Street Customer Loyalty Score by Industry
Rimini Street's Customer Loyalty score was rated 70% by Tech industry customers.
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Rimini Street Customer Loyalty vs. Competitors
Compared to its competitors, Rimini Street's Customer Loyalty score is rated right above Salesforce, and is preceded by IBM.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Panaya | 100% |
| Workday | 79% |
| IBM | 79% |
| Rimini Street | 77% |
| Salesforce | 76% |
| Oracle | 72% |
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Rimini Street Product Quality
3.1/5
Rimini Street has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Rimini Street Product Information
Rimini Street’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Rimini Street's product the highest.
- Website
- http://riministreet.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
SaaS
Quick Insights into Rimini Street Product Quality
Rimini Street's Product Quality score was rated highest by customers ages 41-45, and rated lowest by Male customers.
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Ranked Rimini Street Product Quality the Highest
Ranked Rimini Street Product Quality the Lowest
Rimini Street Product Quality Score by Gender
Female customers rated Rimini Street's Product Quality score 1.9 stars higher than Male customers.
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Male
2/5
Female
3.9/5
Rimini Street Product Quality Score by Ethnicity
Rimini Street's Product Quality score was rated 3 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Rimini Street Product Quality Score by Age
Rimini Street's Product Quality score was rated 4.3 stars by customers ages 41-45 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.3 | 41-45 | 4.3 |
Rimini Street Product Quality Score by Usage
Rimini Street's Product Quality score was rated 2.7 stars by customers who have used Rimini Street's products/services for 2 to 5 Years.
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Rimini Street Product Quality Score by Industry
Rimini Street's Product Quality score was rated 2.6 stars by Tech industry customers.
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Rimini Street Product Quality vs. Competitors
Compared to its competitors, Rimini Street's Product Quality score is rated right below Oracle.
| COMPANY | Product Quality Score | |
|---|---|---|
| Panaya | 5/5 |
| Salesforce | 4/5 |
| Workday | 3.9/5 |
| IBM | 3.8/5 |
| Oracle | 3.7/5 |
| Rimini Street | 3.1/5 |
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Rimini Street Pricing
Rimini Street ROI & Value For Money
3.4/5
Rimini Street has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Rimini Street Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Rimini Street ROI
Rimini Street's ROI score was rated highest by customers ages 41-45, and rated lowest by Male customers.
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Ranked Rimini Street ROI the Highest
Ranked Rimini Street ROI the Lowest
Rimini Street ROI Score by Gender
Female customers rated Rimini Street's ROI score 1.6 stars higher than Male customers.
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Male
1.8/5
Female
3.4/5
Rimini Street ROI Score by Ethnicity
Rimini Street's ROI score was rated 3 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Rimini Street ROI Score by Age
Rimini Street's ROI score was rated 3.8 stars by customers ages 41-45 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.8 | 41-45 | 3.8 |
Rimini Street ROI Score by Usage
Rimini Street's ROI score was rated 2.6 stars by customers who have used Rimini Street's products/services for 2 to 5 Years.
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Rimini Street ROI Score by Industry
Rimini Street's ROI score was rated 2.3 stars by Tech industry customers.
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Rimini Street Pricing vs. Competitors
Compared to its competitors, Rimini Street's ROI score is rated right below Oracle.
| COMPANY | Pricing Score | |
|---|---|---|
| Salesforce | 4.1/5 |
| Panaya | 4/5 |
| IBM | 3.8/5 |
| Workday | 3.8/5 |
| Oracle | 3.7/5 |
| Rimini Street | 3.4/5 |
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Rimini Street Customer Satisfaction (CSAT)
Rimini Street Customer Satisfaction (CSAT) Score
60 / 100
Rimini Street has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Rimini Street Customer Satisfaction
Rimini Street's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Rimini Street Customer Satisfaction the Highest
Ranked Rimini Street Customer Satisfaction the Lowest
Rimini Street Customer Satisfaction Score by Gender
Female customers rated Rimini Street's Customer Satisfaction score 34 points higher than Male customers.
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33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
67 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Rimini Street Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Rimini Street's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
Rimini Street Customer Satisfaction Score by Usage
Rimini Street's Customer Satisfaction score was rated 50 points by customers who have used Rimini Street's products/services for 2 to 5 Years.
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Rimini Street Customer Satisfaction Score by Industry
Rimini Street's Customer Satisfaction score was rated 33 points by Tech industry customers.
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"label": "Tech",
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}Rimini Street Customer Satisfaction vs. Competitors
Compared to its competitors, Rimini Street's Customer Satisfaction score is rated right below Oracle.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Panaya | 100% |
| Salesforce | 76% |
| IBM | 76% |
| Workday | 72% |
| Oracle | 67% |
| Rimini Street | 60% |
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Rimini Street Customer Service
3.5/5
Rimini Street has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Rimini Street's Customer Service
Address
3993 Howard Hughes Parkway, Suite 780, Las Vegas, NV 89169
Website
http://riministreet.com
Phone Number
9253697172
Quick Insights into Rimini Street Customer Service
Rimini Street's Customer Service score was rated highest by customers ages 41-45, and rated lowest by Male customers.
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Ranked Rimini Street Customer Service the Highest
Ranked Rimini Street Customer Service the Lowest
Rimini Street Customer Service Score by Gender
Female customers rated Rimini Street's Customer Service score 1.5 stars higher than Male customers.
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Male
2/5
Female
3.5/5
Rimini Street Customer Service Score by Ethnicity
Rimini Street's Customer Service score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Rimini Street.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Rimini Street Customer Service Score by Age
Rimini Street's Customer Service score was rated 4 stars by customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 4 | 41-45 | 4 |
Rimini Street Customer Service Score by Usage
Rimini Street's Customer Service score was rated 3 stars by customers who have used Rimini Street's products/services for 2 to 5 Years.
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Rimini Street Customer Service Score by Industry
Rimini Street's Customer Service score was rated 2.5 stars by Tech industry customers.
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Rimini Street Customer Service vs. Competitors
Compared to its competitors, Rimini Street's Customer Service score is rated right below Oracle.
| COMPANY | Customer Service Score | |
|---|---|---|
| Panaya | 4.5/5 |
| Salesforce | 4/5 |
| IBM | 3.9/5 |
| Workday | 3.9/5 |
| Oracle | 3.6/5 |
| Rimini Street | 3.5/5 |
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Rimini Street as an Employer
2.4/5
Rimini Street has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Rimini Street scored a 12 for Net Promoter Score and a -35 for Employee Net Promoter Score. NPS gauges how likely a customer of Rimini Street would recommend the brand to a friend. ENPS measures how likely Rimini Street employees would recommend working at Rimini Street to a friend.
Net Promoter Score
12
NPS Score
| 56% | Promoters |
|---|---|
| 0% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-35
eNPS Score
| 25% | Promoters |
|---|---|
| 15% | Passive |
| 60% | Detractors |
