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NPS
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SpotMe
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About SpotMe's Brand
SpotMe is the B2B event marketing platform with the tools & production to build amazing customer relationships. Among its major competitors, SpotMe is ranked in 4th place for NPS while EventMobi is 1st, and Attendify is 2nd.
Brand at a Glance
10%
Customer Loyalty
4.5/5
Product Quality
4/5
Pricing
4/5
Customer Service
SpotMe Ranking
- #3 / 4 of its competitors
SpotMe NPS
SpotMe's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether SpotMe's customers would recommend using the product based on a scale of -100 to 100.
SpotMe Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
SpotMe NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 0 | Jun 2022 | 0 |
Aug 2025 0 | Aug 2025 | 0 |
How Other Brands Compare
SpotMe is ranked third for NPS among its competitors. EventMobi and CVENT come in first and second, with DoubleDutch coming in at #4.
SpotMe |  CVENT |  DoubleDutch |  EventMobi | |
| Global Ranking | #- | #450 | #- | #- |
| NPS | 0 | 30 | - | 80 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | - | $250.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SpotMe Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of SpotMe users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SpotMe Customer Loyalty vs. Competitors
Compared to its competitors, SpotMe's Customer Loyalty score is rated right above EventMobi, and is preceded by CVENT.
Unlock SpotMe Customer Loyalty vs. Competitors Data
VS
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SpotMe Product Quality
4.5/5
SpotMe has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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SpotMe Product Information
SpotMe’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- https://spotme.com/
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
Mobile App
SaaS
SpotMe Product Quality vs. Competitors
Compared to its competitors, SpotMe's Product Quality score is rated right above Attendify, and is preceded by EventMobi.
Unlock SpotMe Product Quality vs. Competitors Data
VS
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SpotMe Pricing
SpotMe ROI & Value For Money
4/5
SpotMe has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock SpotMe's overall ROI score rated by its users and customers.
SpotMe Pricing vs. Competitors
Compared to its competitors, SpotMe's ROI score is rated right above CVENT, and is preceded by Attendify.
Unlock SpotMe ROI vs. Competitors Data
VS
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SpotMe Customer Satisfaction (CSAT)
SpotMe Customer Satisfaction (CSAT) Score
100 / 100
SpotMe has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SpotMe Customer Satisfaction vs. Competitors
Compared to its competitors, SpotMe's Customer Satisfaction score is rated right above CVENT.
Unlock SpotMe Customer Satisfaction vs. Competitors Data
VS
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SpotMe Customer Service
4/5
SpotMe has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About SpotMe's Customer Service
Address
Avenue du Théâtre 1, 4th floor, Lausanne 1005 Switzerland
Website
https://spotme.com/
SpotMe's Social Links
SpotMe Customer Service vs. Competitors
Compared to its competitors, SpotMe's Customer Service score is rated right above CVENT, and is preceded by Attendify.
Unlock SpotMe Customer Service vs. Competitors Data
VS
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SpotMe as an Employer
2.9/5
SpotMe has a 2.9/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
SpotMe scored a 0 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of SpotMe would recommend the brand to a friend. ENPS measures how likely SpotMe employees would recommend working at SpotMe to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 33% | Promoters |
|---|---|
| 14% | Passive |
| 53% | Detractors |
