-54
NPS
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Spreetail
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About Spreetail's Brand
Spreetail is an ecommerce growth partner focused on accelerating brands and channels to compete for tomorrow’s ecommerce customer. Our ecommerce experts purchase products from world-class vendors, list these top brands on marketplace giants such as Amazon, Walmart, Target, and eBay, and fulfill orders with next-day speed. Our completely home-grown software helps us provide unmatched value to our vendor partners, channel partners, and the millions of customers we delight nationwide. Joining our team is a once-in-a-lifetime opportunity to build one of the fastest-growing ecommerce companies in history, while working in a culture that promotes intense results and meaningful relationships. Among its major competitors, Spreetail is ranked in 7th place for NPS while Amazon is 1st, and Target is 2nd.
Brand at a Glance
54%
Customer Loyalty
2.4/5
Product Quality
2.3/5
Pricing
2.3/5
Customer Service
Spreetail Ranking
- #4 / 4 of its competitors
Spreetail NPS
Spreetail's Net Promoter Score (NPS) is a -54 with 17% Promoters, 12% Passives, and 71% Detractors. Net Promoter Score tracks whether Spreetail's customers would recommend using the product based on a scale of -100 to 100.
Spreetail Overall NPS
| 17% | Promoters |
|---|---|
| 12% | Passives |
| 71% | Detractors |
Spreetail NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 33 | Oct 2022 | 33 |
Apr 2023 0 | Apr 2023 | 0 |
May 2023 0 | May 2023 | 0 |
Jul 2023 -15 | Jul 2023 | -15 |
Dec 2023 -25 | Dec 2023 | -25 |
Jan 2024 -40 | Jan 2024 | -40 |
Feb 2024 -33 | Feb 2024 | -33 |
Jun 2024 -38 | Jun 2024 | -38 |
Aug 2024 -43 | Aug 2024 | -43 |
Apr 2025 -46 | Apr 2025 | -46 |
Sep 2025 -51 | Sep 2025 | -51 |
Oct 2025 -54 | Oct 2025 | -54 |
How Other Brands Compare
Spreetail is ranked #4 for NPS among its competitors. Amazon and Target come in first and second, with Walmart coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Spreetail NPS by Gender
Female customers rated Spreetail's NPS 8 points higher than Male customers.
Male
-75
Spreetail's NPS was rated -75 by Male customers on Comparably.
0%
Promoters
25%
Passives
75%
Detractors
Female
-67
Spreetail's NPS was rated -67 by Female customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Spreetail NPS by Ethnicity
Spreetail's NPS was rated -75 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -75 | Caucasian | -75 |
Spreetail NPS by Age
Spreetail's NPS was rated -100 points by customers ages 66+ on Comparably.
Spreetail NPS by Usage
Spreetail's NPS was rated the highest by customers who have used Spreetail's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -33 | 1 to 2 Years | -33 |
Spreetail Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Spreetail users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Spreetail Customer Loyalty Score by Gender
Female customers rated Spreetail's Customer Loyalty score 15% higher than Male customers.
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Male
55%
Yes
Female
70%
Yes
Spreetail Customer Loyalty Score by Ethnicity
Spreetail's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Spreetail.
55
out of 100
Caucasian
Spreetail Customer Loyalty Score by Age
Spreetail's Customer Loyalty score was rated 40% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Spreetail.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 40% | 66+ | 40% |
Spreetail Customer Loyalty Score by Usage
Spreetail's Customer Loyalty score was rated the highest by customers who have used Spreetail's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Spreetail Customer Loyalty vs. Competitors
Compared to its competitors, Spreetail's Customer Loyalty score is rated right below Sojern.
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Spreetail Product Quality
2.4/5
Spreetail has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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Spreetail Product Information
Spreetail’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Retail
Quick Insights into Spreetail Product Quality
Spreetail's Product Quality score was rated highest by customers who have used Spreetail's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked Spreetail Product Quality the Highest
Ranked Spreetail Product Quality the Lowest
Spreetail Product Quality Score by Gender
Female customers rated Spreetail's Product Quality score 0.1 stars higher than Male customers.
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Male
1.5/5
Female
1.6/5
Spreetail Product Quality Score by Ethnicity
Spreetail's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Spreetail.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Spreetail Product Quality Score by Age
Spreetail's Product Quality score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Spreetail.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Spreetail Product Quality Score by Usage
Spreetail's Product Quality score was rated the highest by customers who have used Spreetail's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Spreetail Product Quality vs. Competitors
Compared to its competitors, Spreetail's Product Quality score is rated right below Walmart.
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VS
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Spreetail Pricing
Spreetail ROI & Value For Money
2.3/5
Spreetail has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Quick Insights into Spreetail ROI
Spreetail's ROI score was rated highest by customers who have used Spreetail's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked Spreetail ROI the Highest
Ranked Spreetail ROI the Lowest
Spreetail ROI Score by Gender
Female customers rated Spreetail's ROI score 0.3 stars higher than Male customers.
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Male
1.5/5
Female
1.8/5
Spreetail ROI Score by Ethnicity
Spreetail's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Spreetail.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Spreetail ROI Score by Age
Spreetail's ROI score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Spreetail.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Spreetail ROI Score by Usage
Spreetail's ROI score was rated the highest by customers who have used Spreetail's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Spreetail Pricing vs. Competitors
Compared to its competitors, Spreetail's ROI score is rated right below Walmart.
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Spreetail Customer Satisfaction (CSAT)
Spreetail Customer Satisfaction (CSAT) Score
46 / 100
Spreetail has an overall Customer Satisfaction score of 46 rated by its users and customers.
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Very Satisfied
33%
Satisfied
13%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
47%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Spreetail Customer Satisfaction
Spreetail's Customer Satisfaction score was rated highest by customers who have used Spreetail's products/services for 1 to 2 Years, and rated lowest by customers who have used Spreetail's products/services for Less than 1 Year.
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Ranked Spreetail Customer Satisfaction the Highest
Ranked Spreetail Customer Satisfaction the Lowest
Spreetail Customer Satisfaction Score by Gender
Male customers rated Spreetail's Customer Satisfaction score 17 points higher than Female customers.
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50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
33 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Spreetail Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Spreetail's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
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25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
Spreetail Customer Satisfaction Score by Age
Spreetail's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 0% |
Spreetail Customer Satisfaction Score by Usage
Spreetail's Customer Satisfaction score was rated the highest by customers who have used Spreetail's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Spreetail Customer Satisfaction vs. Competitors
Compared to its competitors, Spreetail's Customer Satisfaction score is rated right below Walmart.
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Spreetail Customer Service
2.3/5
Spreetail has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About Spreetail's Customer Service
Address
2021 Transformation Drive, Suite #2500, Lincoln, NE 68508
Website
https://www.wearespreetail.com
Phone Number
4026704611
Spreetail's Social Links
Quick Insights into Spreetail Customer Service
Spreetail's Customer Service score was rated highest by customers who have used Spreetail's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked Spreetail Customer Service the Highest
Ranked Spreetail Customer Service the Lowest
Spreetail Customer Service Score by Gender
Female customers rated Spreetail's Customer Service score 0.3 stars higher than Male customers.
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Male
1.5/5
Female
1.8/5
Spreetail Customer Service Score by Ethnicity
Spreetail's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Spreetail.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Spreetail Customer Service Score by Age
Spreetail's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Spreetail Customer Service Score by Usage
Spreetail's Customer Service score was rated the highest by customers who have used Spreetail's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Spreetail Customer Service vs. Competitors
Compared to its competitors, Spreetail's Customer Service score is rated right below Walmart.
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Spreetail as an Employer
2.2/5
Spreetail has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Spreetail scored a -54 for Net Promoter Score and a -76 for Employee Net Promoter Score. NPS gauges how likely a customer of Spreetail would recommend the brand to a friend. ENPS measures how likely Spreetail employees would recommend working at Spreetail to a friend.
Net Promoter Score
-54
NPS Score
| 17% | Promoters |
|---|---|
| 12% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
-76
eNPS Score
| 6% | Promoters |
|---|---|
| 12% | Passive |
| 82% | Detractors |
