-11
NPS
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Spring Health
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About Spring Health's Brand
Join our mission to eliminate every barrier to mental health. Among its major competitors, Spring Health is ranked in 2nd place for NPS while Headspace is 1st, and Lyra Health is 3rd.
Brand at a Glance
60%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
2.7/5
Customer Service
Spring Health Ranking
- #2 / 3 of its competitors
Spring Health NPS
Spring Health's Net Promoter Score (NPS) is a -11 with 33% Promoters, 23% Passives, and 44% Detractors. Net Promoter Score tracks whether Spring Health's customers would recommend using the product based on a scale of -100 to 100.
Spring Health Overall NPS
| 33% | Promoters |
|---|---|
| 23% | Passives |
| 44% | Detractors |
Spring Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 -100 | Apr 2021 | -100 |
Mar 2023 0 | Mar 2023 | 0 |
Apr 2023 -33 | Apr 2023 | -33 |
May 2023 -50 | May 2023 | -50 |
Jul 2023 -20 | Jul 2023 | -20 |
Jan 2024 -33 | Jan 2024 | -33 |
Apr 2024 -29 | Apr 2024 | -29 |
May 2024 -13 | May 2024 | -13 |
Feb 2025 -11 | Feb 2025 | -11 |
How Other Brands Compare
Spring Health is ranked second for NPS among its competitors. Headspace and Lyra Health come in first and third.
Spring Health |  Headspace |  Lyra Health | |
| Global Ranking | #- | #18 | #- |
| NPS | -11 | 41 | -17 |
| Valuation Updated every 24 hours for public companies | - | $350.00M | $500.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Spring Health NPS vs. Competitors
Compared to its competitors, Spring Health's NPS is rated right above Lyra Health, and is preceded by Headspace.
| COMPANY | NPS Score | |
|---|---|---|
| Headspace | 41 |
| Spring Health | -11 |
| Lyra Health | -17 |
Spring Health Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Spring Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Spring Health Customer Loyalty vs. Competitors
Compared to its competitors, Spring Health's Customer Loyalty score is rated right above Lyra Health, and is preceded by Headspace.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Headspace | 82% |
| Spring Health | 60% |
| Lyra Health | 53% |
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Spring Health Product Quality
3.2/5
Spring Health has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Spring Health Product Information
Spring Health’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- https://insde.co/h2x6
- Company Size
- 501-1,000 Employees
Industry
Healthcare, Hospitals and Medicine
Spring Health Product Quality vs. Competitors
Compared to its competitors, Spring Health's Product Quality score is rated right below Lyra Health.
| COMPANY | Product Quality Score | |
|---|---|---|
| Headspace | 4.3/5 |
| Lyra Health | 3.2/5 |
| Spring Health | 3.2/5 |
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Spring Health Pricing
Spring Health ROI & Value For Money
3/5
Spring Health has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Spring Health Pricing vs. Competitors
Compared to its competitors, Spring Health's ROI score is rated right below Lyra Health.
| COMPANY | Pricing Score | |
|---|---|---|
| Headspace | 3.9/5 |
| Lyra Health | 3.2/5 |
| Spring Health | 3/5 |
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Spring Health Customer Satisfaction (CSAT)
Spring Health Customer Satisfaction (CSAT) Score
83 / 100
Spring Health has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Spring Health Customer Satisfaction vs. Competitors
Compared to its competitors, Spring Health's Customer Satisfaction score is rated right above Lyra Health, and is preceded by Headspace.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Headspace | 84% |
| Spring Health | 83% |
| Lyra Health | 66% |
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Spring Health Customer Service
2.7/5
Spring Health has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Spring Health's Customer Service
Address
245 5th Ave, York, NY 10016
Website
https://insde.co/h2x6
Spring Health's Social Links
Spring Health Customer Service vs. Competitors
Compared to its competitors, Spring Health's Customer Service score is rated right below Lyra Health.
| COMPANY | Customer Service Score | |
|---|---|---|
| Headspace | 3.9/5 |
| Lyra Health | 3.1/5 |
| Spring Health | 2.7/5 |
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Spring Health as an Employer
3.0/5
Spring Health has a 3.0/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Spring Health scored a -11 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Spring Health would recommend the brand to a friend. ENPS measures how likely Spring Health employees would recommend working at Spring Health to a friend.
Net Promoter Score
-11
NPS Score
| 33% | Promoters |
|---|---|
| 23% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
