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NPS
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SPUR
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About SPUR's Brand
SPUR brings together people from across the political spectrum to develop solutions to the major problems faced by cities. Among its major competitors, SPUR is ranked in 3rd place for NPS while Kendra Scott, LLC. is 1st, and David Yurman is 2nd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
SPUR Ranking
- #3 / 3 of its competitors
SPUR NPS
SPUR's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether SPUR's customers would recommend using the product based on a scale of -100 to 100.
SPUR Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
SPUR NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 100 | Jun 2023 | 100 |
Dec 2024 0 | Dec 2024 | 0 |
How Other Brands Compare
SPUR is ranked third for NPS among its competitors. Kendra Scott, LLC. and David Yurman come in first and second.
SPUR |  Kendra Scott, LLC. |  David Yurman | |
| Global Ranking | #- | #882 | #- |
| NPS | 0 | 42 | 26 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SPUR NPS vs. Competitors
Compared to its competitors, SPUR's NPS is rated right below David Yurman.
| COMPANY | NPS Score | |
|---|---|---|
| Kendra Scott, LLC. | 42 |
| David Yurman | 26 |
| SPUR | 0 |
SPUR Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of SPUR users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SPUR Customer Loyalty vs. Competitors
Compared to its competitors, SPUR's Customer Loyalty score is rated right above David Yurman.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| SPUR | 100% |
| David Yurman | 82% |
| Kendra Scott, LLC. | 81% |
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SPUR Product Quality
5/5
SPUR has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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SPUR Product Information
SPUR’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.spur.org/
- Company Size
- 1-10 Employees
Industry
Tech
Non-Profit
Consumer Services
Government & Legal
Social
SPUR Product Quality vs. Competitors
Compared to its competitors, SPUR's Product Quality score is rated right above Kendra Scott, LLC..
| COMPANY | Product Quality Score | |
|---|---|---|
| SPUR | 5/5 |
| Kendra Scott, LLC. | 4.1/5 |
| David Yurman | 4/5 |
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SPUR Pricing
SPUR ROI & Value For Money
5/5
SPUR has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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SPUR Pricing vs. Competitors
Compared to its competitors, SPUR's ROI score is rated right above Kendra Scott, LLC..
| COMPANY | Pricing Score | |
|---|---|---|
| SPUR | 5/5 |
| Kendra Scott, LLC. | 3.9/5 |
| David Yurman | 3.7/5 |
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SPUR Customer Satisfaction (CSAT)
SPUR Customer Satisfaction (CSAT) Score
50 / 100
SPUR has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SPUR Customer Satisfaction vs. Competitors
Compared to its competitors, SPUR's Customer Satisfaction score is rated right below Kendra Scott, LLC..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| David Yurman | 73% |
| Kendra Scott, LLC. | 72% |
| SPUR | 50% |
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SPUR Customer Service
5/5
SPUR has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About SPUR's Customer Service
Address
654 Mission Street, San Francisco, CA
Website
http://www.spur.org/
Phone Number
4157818726
SPUR Customer Service vs. Competitors
Compared to its competitors, SPUR's Customer Service score is rated right above Kendra Scott, LLC..
| COMPANY | Customer Service Score | |
|---|---|---|
| SPUR | 5/5 |
| Kendra Scott, LLC. | 4/5 |
| David Yurman | 3.8/5 |
Unlock SPUR Customer Service vs. Competitors Data
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SPUR as an Employer
3.7/5
SPUR has a 3.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
SPUR scored a 0 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of SPUR would recommend the brand to a friend. ENPS measures how likely SPUR employees would recommend working at SPUR to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
