100
NPS
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Squirro
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About Squirro's Brand
Enterprise-Ready Generative AI for Search, Insights, and Automation Among its major competitors, Squirro is ranked in 1st place for NPS while Shiftboard Online Scheduling is 2nd, and InsideView is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Squirro Ranking
- #1 / 4 of its competitors
Squirro NPS
Squirro's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Squirro's customers would recommend using the product based on a scale of -100 to 100.
Squirro Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Squirro NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 100 | May 2024 | 100 |
How Other Brands Compare
Squirro is ranked first for NPS among its competitors. InsideView and Microsoft come in second and third, with Tamr coming in at #4.
Squirro |  Microsoft |  Tamr |  InsideView | |
| Global Ranking | #- | #22 | #- | #- |
| NPS | 100 | 38 | 20 | 46 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $1.91T | $250.00M | $200.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Squirro NPS vs. Competitors
Compared to its competitors, Squirro's NPS is rated right above Shiftboard Online Scheduling.
| COMPANY | NPS Score | |
|---|---|---|
| Squirro | 100 |
 | Shiftboard Online Scheduling | 54 |
| InsideView | 46 |
| Microsoft | 38 |
| Tamr | 20 |
 | Eqentia | N/A |
Squirro Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Squirro users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Squirro Customer Loyalty vs. Competitors
Compared to its competitors, Squirro's Customer Loyalty score is rated right above InsideView.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Squirro | 100% |
| InsideView | 100% |
| Microsoft | 84% |
| Tamr | 68% |
| Shiftboard Online Scheduling | N/A |
| Eqentia | N/A |
Unlock Squirro Customer Loyalty vs. Competitors Data
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Squirro Product Quality
5/5
Squirro has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Squirro Product Information
Squirro’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://squirro.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Enterprise
SaaS
Squirro Product Quality vs. Competitors
Compared to its competitors, Squirro's Product Quality score is rated right above Shiftboard Online Scheduling.
| COMPANY | Product Quality Score | |
|---|---|---|
| Squirro | 5/5 |
| Shiftboard Online Scheduling | 4.3/5 |
| Microsoft | 4.1/5 |
| InsideView | 4/5 |
| Tamr | 3.4/5 |
| Eqentia | N/A |
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VS
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Squirro Pricing
Squirro ROI & Value For Money
5/5
Squirro has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Squirro Pricing vs. Competitors
Compared to its competitors, Squirro's ROI score is rated right above Shiftboard Online Scheduling.
| COMPANY | Pricing Score | |
|---|---|---|
| Squirro | 5/5 |
| Shiftboard Online Scheduling | 4.3/5 |
| Microsoft | 4/5 |
| InsideView | 3.8/5 |
| Tamr | 3/5 |
| Eqentia | N/A |
Unlock Squirro ROI vs. Competitors Data
VS
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Squirro Customer Satisfaction (CSAT)
Squirro Customer Satisfaction (CSAT) Score
100 / 100
Squirro has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Squirro Customer Satisfaction vs. Competitors
Compared to its competitors, Squirro's Customer Satisfaction score is rated right above Microsoft.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Squirro | 100% |
| Microsoft | 80% |
| Tamr | 67% |
| Shiftboard Online Scheduling | 0% |
| InsideView | 0% |
| Eqentia | 0% |
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Squirro Customer Service
5/5
Squirro has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Squirro's Customer Service
Address
Mühlebachstrasse, Zürich, Switzerland, Switzerland
Website
http://squirro.com
Squirro's Social Links
Squirro Customer Service vs. Competitors
Compared to its competitors, Squirro's Customer Service score is rated right above Microsoft.
| COMPANY | Customer Service Score | |
|---|---|---|
| Squirro | 5/5 |
| Microsoft | 4/5 |
| Shiftboard Online Scheduling | 3.7/5 |
| InsideView | 3.6/5 |
| Tamr | 3.5/5 |
| Eqentia | N/A |
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Squirro as an Employer
4.0/5
Squirro has a 4.0/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Squirro scored a 100 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of Squirro would recommend the brand to a friend. ENPS measures how likely Squirro employees would recommend working at Squirro to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
35
eNPS Score
| 63% | Promoters |
|---|---|
| 9% | Passive |
| 28% | Detractors |
