36
NPS
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ST Engineering
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About ST Engineering's Brand
Operator of an integrated engineering group providing services for the aerospace, electronics, land systems and marine sectors. The company's services include aircraft maintenance and aviation component manufacturing, electronics and Infocomm Communications Technologies solutions, integrated land systems, specialty vehicles and through-life support that meet the stringent requirements for defense, homeland security and commercial applications, and customized shipbuilding, repair and conversion services , providing customers with comprehensive solutions for their aerospace, electgronic, land and marine projects. Among its major competitors, ST Engineering is ranked in 1st place for NPS while Airbus is 2nd, and Sierra Nevada Corporation is 3rd.
Brand at a Glance
59%
Customer Loyalty
3.7/5
Product Quality
4/5
Pricing
4/5
Customer Service
ST Engineering Ranking
- #1 / 4 of its competitors
ST Engineering NPS
ST Engineering's Net Promoter Score (NPS) is a 36 with 49% Promoters, 38% Passives, and 13% Detractors. Net Promoter Score tracks whether ST Engineering's customers would recommend using the product based on a scale of -100 to 100.
ST Engineering Overall NPS
| 49% | Promoters |
|---|---|
| 38% | Passives |
| 13% | Detractors |
ST Engineering NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Mar 2022 100 | Mar 2022 | 100 |
Apr 2023 75 | Apr 2023 | 75 |
Jun 2023 40 | Jun 2023 | 40 |
Nov 2024 34 | Nov 2024 | 34 |
Jul 2025 43 | Jul 2025 | 43 |
Dec 2025 38 | Dec 2025 | 38 |
How Other Brands Compare
ST Engineering is ranked first for NPS among its competitors. Airbus and Sierra Nevada Corporation come in second and third, with AirBorn coming in at #4.
ST Engineering |  Airbus |  Sierra Nevada Corporation |  AirBorn | |
| Global Ranking | #- | #236 | #- | #- |
| NPS | 36 | 27 | 18 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $93.02B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ST Engineering NPS vs. Competitors
Compared to its competitors, ST Engineering's NPS is rated right above Airbus.
| COMPANY | NPS Score | |
|---|---|---|
| ST Engineering | 36 |
| Airbus | 27 |
| Sierra Nevada Corporation | 18 |
| AirBorn | N/A |
 | Leonardo | N/A |
ST Engineering Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of ST Engineering users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ST Engineering Customer Loyalty vs. Competitors
Compared to its competitors, ST Engineering's Customer Loyalty score is rated right above AirBorn, and is preceded by Sierra Nevada Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Airbus | 82% |
| Sierra Nevada Corporation | 64% |
| ST Engineering | 59% |
| AirBorn | N/A |
| Leonardo | N/A |
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ST Engineering Product Quality
3.7/5
ST Engineering has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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ST Engineering Product Information
ST Engineering’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- www.stengg.com
- Company Size
- 10,000+ Employees
ST Engineering Product Quality vs. Competitors
Compared to its competitors, ST Engineering's Product Quality score is rated right above AirBorn, and is preceded by Sierra Nevada Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Airbus | 4.1/5 |
| Sierra Nevada Corporation | 3.7/5 |
| ST Engineering | 3.7/5 |
| AirBorn | N/A |
| Leonardo | N/A |
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ST Engineering Pricing
ST Engineering ROI & Value For Money
4/5
ST Engineering has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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ST Engineering Pricing vs. Competitors
Compared to its competitors, ST Engineering's ROI score is rated right above Airbus.
| COMPANY | Pricing Score | |
|---|---|---|
| ST Engineering | 4/5 |
| Airbus | 3.9/5 |
| Sierra Nevada Corporation | 3.7/5 |
| AirBorn | N/A |
| Leonardo | N/A |
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ST Engineering Customer Satisfaction (CSAT)
ST Engineering Customer Satisfaction (CSAT) Score
88 / 100
ST Engineering has an overall Customer Satisfaction score of 88 rated by its users and customers.
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Very Satisfied
38%
Satisfied
50%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ST Engineering Customer Satisfaction vs. Competitors
Compared to its competitors, ST Engineering's Customer Satisfaction score is rated right above Airbus.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ST Engineering | 88% |
| Airbus | 82% |
| Sierra Nevada Corporation | 60% |
| AirBorn | 0% |
| Leonardo | 0% |
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ST Engineering Customer Service
4/5
ST Engineering has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About ST Engineering's Customer Service
Address
ST Engineering Hub, Ang Mo Kio, 567710
Website
www.stengg.com
Phone Number
7
ST Engineering Customer Service vs. Competitors
Compared to its competitors, ST Engineering's Customer Service score is rated right above Sierra Nevada Corporation, and is preceded by Airbus.
| COMPANY | Customer Service Score | |
|---|---|---|
| Airbus | 4.1/5 |
| ST Engineering | 4/5 |
| Sierra Nevada Corporation | 3.9/5 |
| AirBorn | N/A |
| Leonardo | N/A |
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ST Engineering as an Employer
4.3/5
ST Engineering has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ST Engineering scored a 36 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of ST Engineering would recommend the brand to a friend. ENPS measures how likely ST Engineering employees would recommend working at ST Engineering to a friend.
Net Promoter Score
36
NPS Score
| 49% | Promoters |
|---|---|
| 38% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 40% | Promoters |
|---|---|
| 33% | Passive |
| 27% | Detractors |
